Get the service you deserve from the South’s leading agency

“Simon has been brilliant, always getting back to me, regarding feedback, and updates, which is very reassuring. He's honest, and has very good knowledge of the market and the surrounding house prices.”

“Simon Edser helped us throughout, offering excellent support & advice. Highly recommend and will return to Charters in the future.”

“I would like to recommend Parris Lish... She is very professional and very helpful...”

“Very positive and also realistic from the outset. Each stage of the sale, from listing through to solicitors, was explained to us clearly. When the solicitor was being slow, Jo at Charters chased this up for us. Darcy and Stacey were very good at liaising between all parties to ensure that the sale went through. We made the right choice of estate agents without doubt!”

“Joe Oakley explained and dealt with the rented property issues very professionally”

“We brought a house off of this agency rather than selling through them. The whole team were communicative, friendly and supportive from start to end of our buying journey. We needed to view the house we were buying a number of times before the sale completed (but after sale was agreed) and they always facilitated this for us. We had some problems towards the end of the purchase with wanting to get the property professionally cleaned before we moved in, but after exchange (the property had been vacant for almost a year), although we were unsuccessful in getting agreement from previous owner, this was outside the agents control and they tried everything they could for us try to gain agreement. Thanks team! I would recommend them.”

“I would like to give a big thank you to Rhian and Holly for their outstanding support and excellent service. They are both incredibly helpful, friendly, and professional. Whenever I bring students and clients to the agency, they always make everything easy and straightforward, from handling paperwork and emails to communicating with clients and arranging property viewings. They are always approachable, efficient, and willing to go the extra mile. It is a real pleasure working with them, and they are a real credit to the agency. Thank you both for all your help and continued support!”

“We were selling our house through Charters and happened to also find our forever home which was listed with Charters in another area. We didn't realise at the time how much of a great situation this would prove to be. The front end experience of finding an estate agent and listing the property was a real pleasure. Stacey, Darcey, Emma, and their team were always on hand to support with any questions and kept us informed of the next steps and contract points in the process. (All working together with other regions and companies to delivery a flawless service) We were incredibly fortunate to have Jo to support our sale and Gary for our purchase. They were able to work together to keep us fully informed with all developments in the supply chain on a regular basis. Their support throughout helped deliver a top quality service and experience in what can usually be a challenging/stressful time for parties involved. Thank you for helping our family find and move into our forever home.”

“I had a phone call with Lily earlier today and she was honestly so helpful, clear and result driven. One of the most competent people I’ve had a phone call with”

“Alex helped me so much look for a suitable house and was so kind, patient, efficient and professional. Absolutely appreciate all her help in our search.”

“My experience with Charters has always been very positive, best agency I've ever dealt with. Mazie in particular has been amazing & is always quick to respond, helpful & really friendly. Definitely recommended.”

“Alex was very detailed from viewing to sending all necessary information about the property viewing, very friendly she and we are very happy with the whole process so far.”

“I cannot fault the personal service I had with Kerry , Oliver and Jo at Charters Park Gate. It was a pleasure to have them every step of the way, only a phone call or email away. I can’t recommend Charters enough!! Thank you so much!”

“Kim always gets any maintenance issues I have fixed asap. Very happy with Charters”

“We dealt with Rhian who was wonderful- me being more of an anxious person myself was very comfortable in emailing back and forth and speaking on the phone to Rhian. couldn’t thank her enough for the support, patience and communication she showed us!”

“Oh my goodness the work was done so well and so quickly.Very happy with the results.”

“Carys Was absolutely fantastic I felt welcomed from the start, listened to and felt good when leaving that something positive is going to come out of this. Hard to find this quality in service and sales these days. Thank you Carys Charters should be chuffed to have you.”

“Claire Peerless was great at arranging new tenants for our property. The whole team at Charters were also excellent”

“Harrison was extremely friendly when showing us around this property, answered all questions and explained everything we needed to know. Really pleased and hope to view more properties with him again!”

“Mazie and Aisha have been so wonderful whilst we try and find our new home. Mazie was professional and answered my questions during a house viewing, and both have been some prompt in following up and answering any queries we may have. Thank you to you both and the team.”

“I would like to thank Parris Lish for her help with maintenance and repairs at my property. She is always friendly, approachable and professional, and makes me feel well looked after. Any issues I have raised have been handled efficiently and resolved in good time. I really appreciate her helpful attitude and the care she takes in dealing with any concerns. Thank you, Parris, for your continued support. It’s lovely to deal with someone who genuinely cares about providing good service!”

“Isla at Charters took me for viewing. As a first time buyer and relatively new house research, i found that i was provided plenty of support in term of affordability. I was kept up to date with potential properties according to my preference. I also had honest conversations about the market, conditions of the properties, etc. Overall, I found the experience is very informative and pleasing”

“Simon was brilliant - extremely knowledgable and personable. He is also very flexible and accommodating. There wasn’t a question he didn’t know the answer to and we would highly recommend him. Thank you , Simon!”

“Kim Brand of Charters has been a single point of contact for some time , she has been proactive , professional and dealt with any issues in a timely basis . Great job , thank you”

“Harrison was very helpful when showing us around houses showing us a range of properties from ones we picked to those which he found to help broaden our search.”

“I found Scarlett very professional and a good communicator; everything went smoothly and was explained clearly. I’d like to thanks for her time and I’m absolutely delighted to be able to start this new chapter of my life in this flat. Merci beaucoup Scarlett :-) Delmarque”

“This is my honest review with no holding back. I can and I will recommend Chaters letting services to anyone because I was, and I’m still wowed as my experience with them has been impeccable! Their customer service is A1 as my assigned agent is first class. Alex is super helpful and would always make sure I am happy until then her calls were non stop and she’s always smiling even when I know I was over bearing. Thank you Alex for an amazing service you out did yourself.”

“I cannot recommend Charters highly enough. Alex has been absolutely amazing through every step, going above and beyond to help me and my partner secure our first home together. Her kindness has made a stressful process so much easier. We are very grateful for her support. Thank you Alex!!”

“We had a really positive experience with Charters and in particular Daniel. He listened to our needs and went out of his way to check in regularly, and try to find the most suitable family home for us. The best experience we’ve had with an estate agent around the Fleet area by a mile.”

“I have been delighted by the key staff managing my account (Arlia Maitland) and those leading the efforts to recover rent arrears (Lou) on my properties. It has made a huge difference to me. I can't recommend them enough.”

“I honestly can’t thank Amelia enough for all her help and support. She’s been absolutely lovely to deal with and has made what can often be a stressful process feel so much easier. From the start, she’s been friendly, approachable and genuinely caring, always taking the time to keep me updated. It’s clear that Amelia really cares about the people she works with, and that personal touch makes such a difference. She’s gone above and beyond, and I’m genuinely grateful for everything she’s done. I wouldn’t hesitate to recommend Amelia to anyone looking for an estate agent who is not only professional and reliable but also genuinely lovely as a person. She’s a real credit to her team!”

“Simon was professional and straightforward and communicated in a timely manner. A pleasure to deal with.”

“We’ve had a great experience with charters throughout our moving process so far! We’ve been working with Alex and she’s be great! Very informative and supportive, brilliantly answering any queries and questions we throw at her. Very happy to be going forward with their team ❤️”

“Well, I've been living in this apartment alone since October, 2023, before my family joined me in March, 2025. It's been nice living here altogether.”

“Parris has been super helpful in getting all of our maintenance issues resolved quickly and correctly. Her communication is always clear and efficient, which we really appreciate!”

“Viewing went smoothly, Lily was very helpful with showing me around the flat and answering my various questions”

“Very good”

“Josh was amazing!! So helpful and knowledgable.”

“Had a good experience viewing a property with Mazie”

“Very happy with the outcome, had a few small problems miscommunication mainly however a happy ending all round.”

“I've known Simon Edser for more than thirty five years and he is without doubt the most knowledgeable property professional I have met. His enthusiasm for providing exceptional customer service is second to none and he has continually impressed me with his dedication to providing a first class customer experience. His encyclopaedic knowledge of the higher end of the Southampton property market never ceases to amaze me. I cannot recommend him more highly.”

“Very efficient and professional”

“Our agent name was Mazie i can honestly say she was extremely helpful and knowledgeable on all levels plus a lovely person on every front, we viewed a few properties before settling on our choice which we sre very happy with, so a massive thank you for Mazie of charters Estate Agents, too also add every person following up our home to be was more than helpful we cannot fault them at any point on all follow ups even going forward now. Thank you Mazie and everyone at charters Estate Agents.”

“Simon has been brilliant, always getting back to me, regarding feedback, and updates, which is very reassuring. He's honest, and has very good knowledge of the market and the surrounding house prices.”

“Simon Edser helped us throughout, offering excellent support & advice. Highly recommend and will return to Charters in the future.”

“I would like to recommend Parris Lish... She is very professional and very helpful...”

“Very positive and also realistic from the outset. Each stage of the sale, from listing through to solicitors, was explained to us clearly. When the solicitor was being slow, Jo at Charters chased this up for us. Darcy and Stacey were very good at liaising between all parties to ensure that the sale went through. We made the right choice of estate agents without doubt!”

“Joe Oakley explained and dealt with the rented property issues very professionally”

“We brought a house off of this agency rather than selling through them. The whole team were communicative, friendly and supportive from start to end of our buying journey. We needed to view the house we were buying a number of times before the sale completed (but after sale was agreed) and they always facilitated this for us. We had some problems towards the end of the purchase with wanting to get the property professionally cleaned before we moved in, but after exchange (the property had been vacant for almost a year), although we were unsuccessful in getting agreement from previous owner, this was outside the agents control and they tried everything they could for us try to gain agreement. Thanks team! I would recommend them.”

“I would like to give a big thank you to Rhian and Holly for their outstanding support and excellent service. They are both incredibly helpful, friendly, and professional. Whenever I bring students and clients to the agency, they always make everything easy and straightforward, from handling paperwork and emails to communicating with clients and arranging property viewings. They are always approachable, efficient, and willing to go the extra mile. It is a real pleasure working with them, and they are a real credit to the agency. Thank you both for all your help and continued support!”

“We were selling our house through Charters and happened to also find our forever home which was listed with Charters in another area. We didn't realise at the time how much of a great situation this would prove to be. The front end experience of finding an estate agent and listing the property was a real pleasure. Stacey, Darcey, Emma, and their team were always on hand to support with any questions and kept us informed of the next steps and contract points in the process. (All working together with other regions and companies to delivery a flawless service) We were incredibly fortunate to have Jo to support our sale and Gary for our purchase. They were able to work together to keep us fully informed with all developments in the supply chain on a regular basis. Their support throughout helped deliver a top quality service and experience in what can usually be a challenging/stressful time for parties involved. Thank you for helping our family find and move into our forever home.”

“I had a phone call with Lily earlier today and she was honestly so helpful, clear and result driven. One of the most competent people I’ve had a phone call with”

“Alex helped me so much look for a suitable house and was so kind, patient, efficient and professional. Absolutely appreciate all her help in our search.”

“My experience with Charters has always been very positive, best agency I've ever dealt with. Mazie in particular has been amazing & is always quick to respond, helpful & really friendly. Definitely recommended.”

“Alex was very detailed from viewing to sending all necessary information about the property viewing, very friendly she and we are very happy with the whole process so far.”

“I cannot fault the personal service I had with Kerry , Oliver and Jo at Charters Park Gate. It was a pleasure to have them every step of the way, only a phone call or email away. I can’t recommend Charters enough!! Thank you so much!”

“Kim always gets any maintenance issues I have fixed asap. Very happy with Charters”

“We dealt with Rhian who was wonderful- me being more of an anxious person myself was very comfortable in emailing back and forth and speaking on the phone to Rhian. couldn’t thank her enough for the support, patience and communication she showed us!”

“Oh my goodness the work was done so well and so quickly.Very happy with the results.”

“Carys Was absolutely fantastic I felt welcomed from the start, listened to and felt good when leaving that something positive is going to come out of this. Hard to find this quality in service and sales these days. Thank you Carys Charters should be chuffed to have you.”

“Claire Peerless was great at arranging new tenants for our property. The whole team at Charters were also excellent”

“Harrison was extremely friendly when showing us around this property, answered all questions and explained everything we needed to know. Really pleased and hope to view more properties with him again!”

“Mazie and Aisha have been so wonderful whilst we try and find our new home. Mazie was professional and answered my questions during a house viewing, and both have been some prompt in following up and answering any queries we may have. Thank you to you both and the team.”

“I would like to thank Parris Lish for her help with maintenance and repairs at my property. She is always friendly, approachable and professional, and makes me feel well looked after. Any issues I have raised have been handled efficiently and resolved in good time. I really appreciate her helpful attitude and the care she takes in dealing with any concerns. Thank you, Parris, for your continued support. It’s lovely to deal with someone who genuinely cares about providing good service!”

“Isla at Charters took me for viewing. As a first time buyer and relatively new house research, i found that i was provided plenty of support in term of affordability. I was kept up to date with potential properties according to my preference. I also had honest conversations about the market, conditions of the properties, etc. Overall, I found the experience is very informative and pleasing”

“Simon was brilliant - extremely knowledgable and personable. He is also very flexible and accommodating. There wasn’t a question he didn’t know the answer to and we would highly recommend him. Thank you , Simon!”

“Kim Brand of Charters has been a single point of contact for some time , she has been proactive , professional and dealt with any issues in a timely basis . Great job , thank you”

“Harrison was very helpful when showing us around houses showing us a range of properties from ones we picked to those which he found to help broaden our search.”

“I found Scarlett very professional and a good communicator; everything went smoothly and was explained clearly. I’d like to thanks for her time and I’m absolutely delighted to be able to start this new chapter of my life in this flat. Merci beaucoup Scarlett :-) Delmarque”

“This is my honest review with no holding back. I can and I will recommend Chaters letting services to anyone because I was, and I’m still wowed as my experience with them has been impeccable! Their customer service is A1 as my assigned agent is first class. Alex is super helpful and would always make sure I am happy until then her calls were non stop and she’s always smiling even when I know I was over bearing. Thank you Alex for an amazing service you out did yourself.”

“I cannot recommend Charters highly enough. Alex has been absolutely amazing through every step, going above and beyond to help me and my partner secure our first home together. Her kindness has made a stressful process so much easier. We are very grateful for her support. Thank you Alex!!”

“We had a really positive experience with Charters and in particular Daniel. He listened to our needs and went out of his way to check in regularly, and try to find the most suitable family home for us. The best experience we’ve had with an estate agent around the Fleet area by a mile.”

“I have been delighted by the key staff managing my account (Arlia Maitland) and those leading the efforts to recover rent arrears (Lou) on my properties. It has made a huge difference to me. I can't recommend them enough.”

“I honestly can’t thank Amelia enough for all her help and support. She’s been absolutely lovely to deal with and has made what can often be a stressful process feel so much easier. From the start, she’s been friendly, approachable and genuinely caring, always taking the time to keep me updated. It’s clear that Amelia really cares about the people she works with, and that personal touch makes such a difference. She’s gone above and beyond, and I’m genuinely grateful for everything she’s done. I wouldn’t hesitate to recommend Amelia to anyone looking for an estate agent who is not only professional and reliable but also genuinely lovely as a person. She’s a real credit to her team!”

“Simon was professional and straightforward and communicated in a timely manner. A pleasure to deal with.”

“We’ve had a great experience with charters throughout our moving process so far! We’ve been working with Alex and she’s be great! Very informative and supportive, brilliantly answering any queries and questions we throw at her. Very happy to be going forward with their team ❤️”

“Well, I've been living in this apartment alone since October, 2023, before my family joined me in March, 2025. It's been nice living here altogether.”

“Parris has been super helpful in getting all of our maintenance issues resolved quickly and correctly. Her communication is always clear and efficient, which we really appreciate!”

“Viewing went smoothly, Lily was very helpful with showing me around the flat and answering my various questions”

“Very good”

“Josh was amazing!! So helpful and knowledgable.”

“Had a good experience viewing a property with Mazie”

“Very happy with the outcome, had a few small problems miscommunication mainly however a happy ending all round.”

“I've known Simon Edser for more than thirty five years and he is without doubt the most knowledgeable property professional I have met. His enthusiasm for providing exceptional customer service is second to none and he has continually impressed me with his dedication to providing a first class customer experience. His encyclopaedic knowledge of the higher end of the Southampton property market never ceases to amaze me. I cannot recommend him more highly.”

“Very efficient and professional”

“Our agent name was Mazie i can honestly say she was extremely helpful and knowledgeable on all levels plus a lovely person on every front, we viewed a few properties before settling on our choice which we sre very happy with, so a massive thank you for Mazie of charters Estate Agents, too also add every person following up our home to be was more than helpful we cannot fault them at any point on all follow ups even going forward now. Thank you Mazie and everyone at charters Estate Agents.”