All our testimonials and reviews go through a strict validation process. We have always asked our clients to provide honest feedback on their experience with Charters.
At the beginning of 2018 we asked Feefo to collect reviews on our behalf, ensuring that you only see trustworthy and relevant reviews on all areas of our business, including sales and lettings negotiators, property valuers, sales progression teams to name a few.
If you are considering Selling or Letting then we encourage you to see what our past clients say about us.
All recent reviews shown below are from people just like you. Trust them.
Charters made the process of selling my house easy from start to finish. It’s very evident now why there are so many Charters for sale boards around as they really are the best in the area. The agents are so friendly, especially Jo, Nony and Ellie. Jo couldn’t do enough to help, leasing with solicitors, my buyers and the agents of my new property. There we’re plenty of hiccups along the way with my onward property, but Charters took it in their stride. I was kept in the loop every step of the way. There are not enough rating stars to express just how brilliant Charters are. I just hope that they start covering the Petersfield area so I’m covered when I need to sell again. Thank you Charters for making my first selling experience so easy. Now, if only you had a packing service too...
By Anonymous on 13th December - 2018
A stressful sale was made bearable and successfully completed thanks especially to the Sales Director, Nony Kerr-Smiley. Without her, I don't know how things would have ended, but thankfully we had a very satisfactory outcome in the end.
By Anonymous on 12th December - 2018
Jo was amazing. She kept us updated with the facts through the whole process.
By Mrs Owens on 12th December - 2018
The service I was provided with was brilliant. Communication from the start with viewings and feedback to the end through the sales chasing process was excellent. Peter was great with dealing with the marketing of the property and Jo was fantastic at chasing the sale through. Highly recommended.
By Anonymous on 6th December - 2018
I sold my house using Charters as my agent. The valuation they placed on the property proved to be a good one, and a buyer was found at the asking price. The completion was delayed because of difficulties experienced by the purchaser of the buyers' property, but Charters kept me fully informed of the situation, and completion has now been achieved.
By Anonymous on 5th December - 2018
Izzie was extremely helpful and friendly. Would definitely recommend Charters
By Anonymous on 5th December - 2018
Extremely helpful from the start, honest and informative feed back. A Fab team to deal with and would 100% recommend to anyone selling in our area, marketing literature was very impressive and the use of a professional photographer was brilliant if only every estate agent did! Excellent service from viewings to negotiating!
By Jessica Parker on 4th December - 2018
Jamie and the team were very helpful with our search in Alton. They understood what we wanted, and we were notified once a house we had liked came back on the market. Our sale is now going through and we are very happy!
By Gina D'Arcy-Chambers on 2nd December - 2018
Fantastic and smooth experience from start to finish. Everyone we spoke to was polite and kind and really felt like they were given us a personal experience. 10/10. Becca dealt with our pre tenancy stuff and she was lovely.
By Carolanne Smith on 29th November - 2018
Super service particularly from Jo Goddard. Thankyou.
By Mrs Nelson on 29th November - 2018
Charters have been very good at understanding our property unique selling points and marketed it accordingly. Gary and Adam brought that extra energy and customer care that helped to find the right tenants in a slow market.
By Mr & Mrs Hess on 28th November - 2018
Sarah at Alresford Charters offered us quick responses and a thorough and professional service. We were able to book viewings of properties with ease when we wanted to and follow ups and contact was appropriate and not pushy or overly involved, as we have found other estate agents. As first time buyers, we have been warned about dealing with estate agents, but have found our experience with Sarah and Charters in general to be supportive and helpful. When we made our offer it was quickly taken to the vendor and we had an acceptance within the day with Charters following through on our pre-requisits with the offer.
By Anonymous on 23rd November - 2018
Our experience of renting through Charters was great. They were a thoroughly professional team for us and would have no hesitation recommending.
By Peter Whyte on 23rd November - 2018
I have rented a managed property from Charters for just over a year and the service I received from them was fantastic from start to finish. Cheryl Curran, our property manager, was very helpful and once notified of any maintenance issues during our tenancy she sorted these out straight away. Cheryl always kept us up to date as to when these issues would be solved and made my life as a tenant so easy. The check out process at the end was very simple and the communication from Cheryl was excellent, in terms of receiving the check out report and also being informed about when we would receive our deposit back. Couldn't ask for anything more!
By Anonymous on 22nd November - 2018
Excellent and professional service
By Mr & Mrs Allen on 21st November - 2018
Thank you for your excellent service. I was particularly pleased with how often you got in touch, and how easy it was to make contact with the staff in the branch.
By Anonymous on 20th November - 2018
Charters worked hard for us in challenging market conditions without complaint. When an offer eventually came through Jo did a great job keeping the thing moving forward in the face of considerable difficulties.
By Anonymous on 20th November - 2018
charter it'a amazing always there to help you if you need!!!!available and very kind team,,,,i would highly recommend if you looking for a new property,helps you with best results.thank you very much!!!!!
By Giuseppe Manco on 18th November - 2018
I have been dealing with 3 agents over the last 14 months whilst selling 2 homes and purchasing our new home and I'm very happy with Charters more than the others, Jo Goddard kept me updated regularly, she was always very helpful and friendly and overall made a stressful experience so much easier, big thank you
By Miss Harvey on 17th November - 2018
Plenty of viewings, good contact, kept informed very well, would easily recommend.
By Mr & Mrs Bird on 17th November - 2018
The service from start to finish of my house purchase was ‘first class’. Would highly recommend to friends and family. Personally I would like to thank Jo Goddard for all her help with finalising and completion of my purchase.
By Mr Byrne on 16th November - 2018
Everyone at Charters has always been professional, prompt and ready to help. They gave me good advice and helped me get the best price for my rental properties. They have kept in touch regularly and are always quick to answer any questions I have.
By Ms Gouldbourne on 16th November - 2018
charters were very very helpful and friendly and professional throughout the service weve experience. couldn't rate them more highly and would certainly use them again and will be passing on recommendations! pleasure to be working witu them on the sale and purchase of both houses and they always keep you closely informed!
By Emily Holmes on 16th November - 2018
Fabulous service so far. Super friendly sales team, always happy to help and nothing to is too much trouble. Nice to deal with a young enthusiastic estate agent.
By Anonymous on 16th November - 2018
Very fast very helpful! Keeps you updated and on track! I’m very pleased
By Anonymous on 16th November - 2018
Everyone in the team made me feel like my sale mattered to them, from Ben, Sarah and Matthew to start with, through to Ellie keeping the process going right through to the end. Hoping for a smooth move next week now!
By Heather Moore on 16th November - 2018
Very friendly and efficient and yes I would use them again
By Michael Harfield on 15th November - 2018
Fabulous service providing us with options on possible rentals as the available stock was changing on a day to day basis, considering our needs throughout.
By SB on 14th November - 2018
Very good service. Professional, friendly and prompt
By Anonymous on 14th November - 2018
I thought the Letting Service very good and efficient. Cheryl Curran was an exceptional member of the Team. I was very happy to hand everything over to her to be dealt with. Maintenance issues were particularly dealt with quickly. There was a good Customer Service rapport which put me at ease and gave me confidence in letting out the property at a particularly difficult time in my life . Thank you Cheryl.
By Christine Sanders on 14th November - 2018
Excellent communication with me at all times. Quick reaction to mine and tenants' needs. Good professional advice bearing I am living in South Africa and not on hand in UK. Totally trustworthy financially Undisputed integrity
By Michael Atter on 14th November - 2018
Excellent service - could not have been better. Extremely helpful and pleasant people to deal with and provided all the information we required with great efficiency and speed. would have no hesitation in recommending them.
By Anonymous on 14th November - 2018
Efficient. Yes I would recommend them.
By Anonymous on 14th November - 2018
Friendly, helpful and understanding in a difficult situation. Good advice given in the process of buying a house.
By Mrs Daniell on 14th November - 2018
I have never rented a property before but Charters made the whole experience very easy and trouble free. They were very efficient, friendly and nice to deal with and I would recommend them to anyone thinking of renting a property
By Anonymous on 13th November - 2018
On entering office staff immediately make themselves available. They direct you to appropriate person who are very helpful
By Vince Barnes on 13th November - 2018
Kathryn Dyer was very kind to help us find the house. We were looking for a particular house which wasn't very common on the market, but she kept in touch with us even though we kept rejecting several houses that we viewed. After we found a suitable house, she went through the process very quickly so that we could no longer worry about it.
By Chris Park on 13th November - 2018
Very proactive and managed to obtain a tenant for our property very quickly.
By Shoba on 13th November - 2018
The staff at Charters in Alton were very professional and helpful, offering regular updates and friendly advice. We therefore highly recommend them.
By Anonymous on 12th November - 2018
Having been in the property business for many decades I believe that I am sufficiently well qualified to make a clear cut assessment of an estate agency. Accordingly, I am pleased to say that the staff at Charters are quite magnificent. My present association with Charters is that of landlord. My most recent and direct experience has been with Gary, Cathryn and Adam whom, between them have secured extremely high quality tenants in an inordinately short period of time. In conclusion, I believe the success of Charters is due to the wonderful commitment of their staff, who apply themselves in an hugely conscientious manner leaving nothing to chance, such that their first impression is perfect, their ongoing attention is superb, and their continuing attention in providing great care to both tenant and landlord is quite perfect.
By Mr Piper on 12th November - 2018
Jo Goddard has been amazing and supportive every step of the way and deserves a medal
By Mr & Mrs Taplin on 12th November - 2018
From initial contact through to the sale of our property the Charters team were perfect. They kept us informed at regular intervals with feedback the day after each viewing usually before 10.00a.m. While other agents were at home having tea Charters were selling our house even with a viewing on a Sunday morning. People pay a lot of money to get there house sold and it is rare to feel the money was so well spent.
By Mr & Mrs Courtnage on 11th November - 2018
Very pleased with the service. Ella and the team did a great job marketing our house resulting in a good number of viewings. Kept us well informed at all times and dealt with inquires in a professional and timely manner. No hesitation to recommend them.
By Mr Eichhorst on 8th November - 2018
Personal attention by Progress Agent was superb. Friendly and efficient throughout a sell/buy process.
By Mr Warren on 4th November - 2018
Jo from Charters kept us in the loop with the chain, even when we struggled to get information further down the chain! She was always cheerful and updated us when she promised to, she was able to keep the whole chain in contact throughout which was not an easy job at all. Thank you so much for helping us through to exchange Jo
By Mrs N Jones on 2nd November - 2018
The sales progress or, Jo Goddard was a credit to your organisation. So helpful but not only that she was always so cheerful and happy in her work, it came across loud and clear that she clearly enjoys her job.
By Mr Tee on 2nd November - 2018
Jo was brilliant start to finish with the complicated sale of my property. Really approachable and made the whole process easier.
By Miss A Ives on 2nd November - 2018
They did what they said and kept us informed. We were especially pleased with the service from Gemma Hill in the Southampton team who keep her promises and kept her head, and went out of her way to make sure we were kept in the loop every step of the way.
By Anonymous on 1st November - 2018
Just purchased through Charters Alton, what a great support service throughout the whole process, always a happy voice answering the phone who were knowledgable of the particulars of the whole chain, chasing up and down to ensure the deal continued - even through some very tough moments. Would recommend them and when we move again would have no hesitation is using them, 1st class. Thanks to all the team.
By Mark on 31st October - 2018
Allan Nesbitt at Charters of Chandlers Ford helped with our search for clients of ours for a recent search. What a nice chap. Although the clients unfortunately are now found another house, Allan bent over backwards to help us out in the search, showing us a multitude of houses that suited their criteria. Nothing was too much hassle and he was friendly and professional and not too pushy; one of the best Charters sales people that I have deal with over 5 years.
By Anonymous on 31st October - 2018