Charters is proud owners of the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award.
A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service. All our testimonials and reviews go through a strict validation process. We have always asked our clients to provide honest feedback on their experience with Charters.
If you are considering Selling or Letting then we encourage you to see what our past clients say about us. All recent reviews shown below are from people just like you. Trust them.
Fabulous - agents available at all hours (Thanks Sarah!!), genuine kindness and professionalism. Incredibly reassuring and diligent and seem to really care about vendors and buyers individual circumstances - keeping everything crossed that all continues to progress as smoothly and can't thank you enough
By Anonymous on 17th September - 2020
Good communication even out of hours. Efficient organisation of viewings and good knowledge of the properties. Courteous throughout.
By Paul Foster on 15th September - 2020
We’ve experienced a very smooth process so far, the team have been very accommodating and have squeezed us in for visits on two occasions. They have been extremely responsive to enquiries and have kept up a good level of contact without being pushy. The staff conducting the viewings are friendly and knowledgeable. We have found a house that we are really excited about and we can’t wait to move!
By Anonymous on 15th September - 2020
The guys at the Alton Office stayed in contact and gave us regular updates.
By Anonymous on 14th September - 2020
We purchased a house recently through Charters. From start to finish we received an efficient, friendly and professional service. Our sales progressor Jo rang us with regular updates and was extremely personable. We highly recommend them.
By Mrs Knight on 13th September - 2020
Comprehensive service, including the all-important progress chasing between acceptance of offer and final completion.
By Anonymous on 13th September - 2020
Can’t fault the service we have received from Charters and the team. Always kept informed and more with great staff who have always been happy to help. Thank you again.
By Mrs Core on 12th September - 2020
We have been very pleased with Charters managing the sale of our property. Jo was outstanding as our sales progressor, always at the end of the phone doing everything she could to keep momentum. When there were challenges she was great at mediating and always with a smile! She is down to earth and lovely to deal with..we couldn’t have done it without her!
By Anonymous on 11th September - 2020
Selling and buying through Charters has been a positive experience. They have been easy to contact, friendly, efficient and have good relationships with other people involved in the house buying/selling process. I found them very reliable during the process with them making contact regularly to keep us updated even when there wasn't much to report.
By Anonymous on 11th September - 2020
I have thoroughly enjoyed working with everyone at Charters. Particularly Victoria, Stephen, Ella and Ellie. I was kept informed of the process and everyone was very helpful and informative I would recommend Charters to everyone.
By Jane Clark on 11th September - 2020
We went with Charters to sell and buy our next home, the whole wonderful team (Victoria, Elle, Mike and Ella) were a pleasure to work with from the start of the valuation to the end of the process. Once we had sold our property we worked with Ella, who was super professional and above all else honest, telling us what we needed to hear when buying somewhere new. Her local knowledge and experience was very much appreciated and she has successfully guided us in achieving our next home. Her ability to read the market combined with a positive professional attitude is impressive. Ella went above and beyond to keep communication at all times. We would be more than happy to recommend Ella and the team and certainly will use Charters in the future - Very efficient, clear, professional, helpful and a polite team.
By Anonymous on 10th September - 2020
They were always in touch will all parties to ensure the transaction takes place, involve all in any issues that crop up to question the deal completing, excellent service
By Anonymous on 10th September - 2020
Very professional from start to finish. The valuer was clear and listened to my views about the sale (I was keen to sell quickly if possible). An impressive number of prospective buyers were shown round (often two or three a day). When offers came in I was given good advice about their strengths and weaknesses. Communications have been excellent throughout.
By Mr Cullen on 10th September - 2020
I decided to put my property back on to the market after a period of time having previously having had limited interest, but plenty of ‘reasons’ supplied by the acting agents, a prestigious London agent with a local Winchester office. Having had photographs done and a brochure already prepared I instructed the same agent to put the property back on the market. I asked for changes to the brochure as some of the photos were poor and had repeated communication issues while doing this. Eventually I got the brochure that I wanted but there was still limited activity, but plenty of ‘reasons/excuses’ for this. After many months of little activity I decided to research alternative estate agents in the Winchester area and, having had some previous dealings with the Charters branch in Winchester, I included them on my list. The reviews pointed towards customers having a very different, and far more proactive experience with Charters and this got my attention. Can an estate agent really be that different to all of the others? From my experience, from start through to the sale of my property, my answer is a resounding YES! Constant communication throughout what was a fairly lengthily sales period before the right buyer was found, plenty of appropriately vetted possible buyers viewing the property and finally a phenomenal level of support with getting the job finished has left me with nothing but praise for Charters. I have never felt before that UK estate agents seen to earn their money but I feel with Charters, that I have got good value for my money. If you are selling a property and Charters cover your area then I would strongly recommend using them. I think that you will find the experience refreshingly different.
By Mr Miles on 9th September - 2020
Great guidance from sales, supportive negotiators during offer and amazing assistance from the progression team. We would have bought our dream home but for their customer service and support.
By Anonymous on 9th September - 2020
Stephen Henry was so kind, helpful, efficient and was excellent at ensuring we were informed of progress every step of the way. Superb service.
By Jackie Finney on 9th September - 2020
Stephen’s sales progression service was very good. He consistently kept me up to date and chased when necessary.
By Anonymous on 8th September - 2020
A friendly service and I was always kept informed of what was going on with my purchase. Would highly recommend.
By Miss C Hughes on 8th September - 2020
Good service, now lets hope the property sells!
By Lt. Col Richard Grevatte-Ball on 8th September - 2020
Fully involved in purchase. Gave us early indication of new property coming to market which was very welcome. Perticular thanks to Sarah and Eden for their excellent customer service
By Barry Smith on 6th September - 2020
I would thoroughly recommend Charter's Estate Agents. The sale of my mother's house went smoothly from start to finish during this very difficult time having just moved my mother into a care home and with the easing of lock down. They kept my brother and I informed throughout the whole process despite the fact that one of us lives in New York. We had a buyer identified within days of the property going onto the market
By Janice Romer on 3rd September - 2020
A proactive and courteous team throughout the whole process who communicated in a timely and caring manner.
By Anonymous on 1st September - 2020
Charters were very professional from the beginning with our house purchase. Steve was very good progressing the chain and keeping us informed. We have dealt with other agents previously and a previous purchase fell through due to the agents not helping to progress the chain at all (we heard nothing for months), so our experience with Charters was refreshing.
By Anonymous on 29th August - 2020
Excellent from start to finish. A pleasure to deal with
By Anonymous on 29th August - 2020
All of the Charters team, especially Ollie and Jo, have been extremely supportive, bearing in mind that this was a probate sale of our former childhood family home. We have had an honest and realistic estimate for the market selling price, been kept informed of progress and received great service throughout. Thank you.
By Mr Whiting on 28th August - 2020
Charters have worked really hard on a tricky chain to get us to a completion date and an exchange of contracts. Thank you so much to the whole team
By Anonymous on 28th August - 2020
Coming from outside the uk they made everything as easy as possible for us.
By JamieHilsdon on 28th August - 2020
Everyone we dealt with at charters was so friendly and helpful and kept us updated on the progress of our purchase weekly, especially Jo! She has been amazing over the last few months and has made everything much easier for us. We really appreciate everything she has done.
By Anonymous on 27th August - 2020
Charters found us a new buyer very quickly when our original sale fell through and communicated well and were very helpful. Gemma was very good at keeping us regularly updated, always with a very pleasant manner.
By Anonymous on 27th August - 2020
Wonderful team thank you
By Gill Bannon on 27th August - 2020
Very friendly, approachable and always happy to help! Regular updates and responses promptly to any queries or concerns.
By Anonymous on 27th August - 2020
Very happy, the team kept us informed of the purchase process all the way. It was a real pleasure dealing with Jo, absolute star.
By Anonymous on 26th August - 2020
Every person I dealt with in the team was very professional and very personable. They were completely committed to selling my house. I moved from another Estate Agent in the area and Charters were a cut above them.
By L Brown on 26th August - 2020
I was assigned Jo to keep us up to date. She was always so friendly and helpful. It was lovely to hear a familiar friendly voice with updates throughout.
By Mrs Timms on 26th August - 2020
We had a great experience with Charters from start to finish. A very professional team who we could trust and rely upon to get results. Gemma was a total legend when we were faced with some adversity towards the end of the process. She did a cracking job negotiating with all parties and quickly managed to steer things back on track for us. I would highly recommend Charters services.
By Anonymous on 25th August - 2020
I had up to date contact from the start of selling through to completing on the sale of my property. I’d like to especially mention Jo who kept me updated as soo as there were any changes.
By A. Carter on 24th August - 2020
The service was excellent from Jo - she kept you calm when times got a little fraught especially in these difficult times. Would have no hesitation in recommending Charters. Well done!!
By Mrs Nicholson on 24th August - 2020
Friendly and efficient service - I would definitely recommend Charter's.
By Elizabeth Catherine Le Fort on 24th August - 2020
I felt at the start uneasy on everything. First time buyers and had no idea what to expect. When showed around the property, it was nice as we were given the space to make our own decisions but also had the support as well. During the start of the pandemic we didn't know what was going to happen with the purchase but Nony was there to answer any questions I had (there were a lot) but she never seemed to mind in fact she came across happy that we came to her to ask, she kept us at ease and we remained confident. We were then in contact with Joe. Joe was so lovely, again was calling for all kinds of questions. There was a lot of anxiety about what will happen in the chain but she was constantly reassuring us, answering our calls and being there. She made it come across that although was probably having the busiest of days that our update was top of her list. I also really appreciated her honesty especially during the waiting time. Overall our experience with charters has been brilliant, very informative, communication was incredible and everyone we came across seemed really lovely. Special thanks to Nony and Joe for making us feel special.
By Kelly and Jon on 22nd August - 2020
Jo went absolutely above and beyond for us. She was so helpful, and always upbeat and friendly. She always kept us in the loop, always did exactly as she said she would and basically we couldn’t praise her higher. Thank you Jo!
By Mrs Dudgeon on 22nd August - 2020
True professionals in the market place from start to finish. Both the sales team and the completions teams have done an excellent job and made the whole house buying & selling experience pleasurable and less stressful!
By Anonymous on 21st August - 2020
Yes I would highly recommend Charters again. From the start to finish the service has been excellent. I have been kept informed throughout the whole journey. Special thanks to Gemma and Henry for all their hard work in selling our property.
By Anonymous on 21st August - 2020
Excellent service with superb communication throughout. Made buying in a difficult and uncertain market very manageable.
By Anonymous on 21st August - 2020
Much appreciated the catering, viewing and especially follow-ups. Professional! The most thing I appreciated is the customised service - tailored property recommendations matching individual's expectations. One staff I would put a "thumb-up" would be Elle McCrindle who is a good listener and hard worker for my case. Thanks
By Mr W Chen on 20th August - 2020
I have used Charters rental/sales teams for over 10 years and have always found them foc ussed and proactive. Their admin team led by Tracey Docherty is first class, very efficient, supportive and helpful. Unlike many other agencies they settle accounts speedily and within 48 hours which is appreciated. I am happy and have done so on many occasions recommended them to friends and family and will continue to do so. Thank you all again
By Anonymous on 20th August - 2020
We used Charters to sell a number of new build properties for us and have always found their service to be exceptional. Communication is seamlesss and the whole experience has been very positive. Jo in the sales progression team has been particularly helpful and has been fantastic at always keeping us always updated. We would highly recommend them.
By N White on 19th August - 2020
Totally professional service Special thanks to Elle Joe and Steven dream team
By Ms Stewart on 19th August - 2020
I dealt mostly with Sarah Bicknell from the Winchester branch and she was always helpful, quick to update me on new properties and very flexible when trying to accommodate me viewing properties. Sarah was very communicative and quick to return my phone calls. The agents I met on viewings were also very friendly and helpful. I’d definitely recommend Charters Winchester. Excellent service.
By Lisa-Jane Lydon on 18th August - 2020
Can’t rate Charters highly enough. My property had been on the market with other agents but they kept in touch, ready to take on the sale whenever I was ready. Honest valuation, efficient introductions of viewers, in the challenging circumstances of lockdown and then diligent follow up to exchange, helping move things along. Eleven weeks from offer to completion. Always friendly, always willing to listen. Highly recommended.
By Ms D Hicks on 17th August - 2020
Excellent Customer Service and follow up every step of the way through to completion!
By Anonymous on 17th August - 2020
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