Charters is proud owners of the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award.

A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service. All our testimonials and reviews go through a strict validation process. We have always asked our clients to provide honest feedback on their experience with Charters.

If you are considering Selling or Letting then we encourage you to see what our past clients say about us. All recent reviews shown below are from people just like you. Trust them.


Charters are a slick operation, and Gemma in sales progression is excellent

Charters have been fantastic from start to finish. I would highly recommend them.

By Nick Ball on 5th December - 2020

Excellent ! would highly recommend

Kate has been amazing, very communicative responsive, helpful and patient when i kept changing my mind on words and photos really pleased with the details and all of her help she’s a super star

By Gail Durbin on 3rd December - 2020

Excellent service from Charters

Sarah has been so helpful - she kept us updated immediately when new properties fitting our criteria came on the market and was really flexible in arranging viewings to fit around our work commitments despite it being such a busy period for the agency. Really appreciated all her help!! All the other agents who were involved in the viewings were great too - really nice, professional and helpful to deal with.

By Anonymous on 3rd December - 2020

The team are very supportive

Supportive, available and responsive!

By Glyn on 2nd December - 2020

Thank you, thank you, thank you!

Having recently appointed Charters Estate Agents to sell my property I have been blown away by the fantastic service I have received from them throughout the process. From my initial meeting with Peter Sterling who came to appraise the property through to the phone call today informing me of the successful exchange, I have been overwhelmed with their service. A huge thank you must go to Jo who has been incredible. She has always been at the end of the phone if I needed to talk to her and has phoned me regularly keeping me updated on the whole process. I cannot praise Charters staff for their professionalism, efficiency and good humour. Thank you for everything.

By Elaine Pearson on 1st December - 2020

Excellent service & very knowledgable staff.

By Anonymous on 30th November - 2020


Laura Parris and her team have worked extremely hard on our behalf. No one could have done more. Their tireless efforts to find a buyer that would appreciate our unique house, and ensure that our move went through as easily and as quickly as possible in an extremely trying year were exemplary. Many thanks to you all.

By Anonymous on 29th November - 2020

Professional and courteous.

Without Stephen Henry, we wouldn’t have been able to exchange on time, his professionalism and calmness under pressure is what made the difference and in my opinion, is above and beyond what defines ‘going the extra mile’. Stephen is a credit to the company, We can’t thank him enough for his perseverance in getting the exchange over the line. From our family, thank you very much.

By Ian Brown on 29th November - 2020

Exemplary communication and project management expertise.

Very good sales progression service combining exemplary communication and project management skills. Able to keep us fully informed of the situation. A key part of Charters Estate Agents service.

By Mr and Mrs Beatham on 27th November - 2020

Efficient and friendly service

Eden from Charters was really efficient, friendly and helpful. It was always easy to reach her, and she kept us informed of any developments/new instructions during our property search.

By Rosanna Vaughan on 26th November - 2020

Patience professional and caring

This sale was a tough one, my dads old house. They stuck with the house, through my dads death and other problems to sort it out. Its about our forth sale asa a family, frankly i would not go anywhere else.

By Vivienne Brooks on 26th November - 2020

Excellent communication and contact throughout

Thank you to all at Charters Winchester for guiding us through the sale of our house, expecially to Jo who supported us through the process with much patience and cheerfulness, and communicated with us regularly.

By Anonymous on 23rd November - 2020

Friendly staff, short notice bookings available

Very friendly and kept informed at all times. Great stuff. Thanks!

By Neal Paddington on 23rd November - 2020

Great to have dedicated “go between”

Charters use a “ go between “ - I’m not sure we would have got our purchase “ over the line” without Jo.

By Anonymous on 23rd November - 2020

5* Experience with Charters, Farnham

We have been most impressed with Charters Estate Agents since our first meeting with them, to discuss marketing/selling our property. All the staff we have engaged with including Henry (Valuations), Jamie (Sales), Laura (Farnham Branch Manager) & last but not least Katie at Head Office (who organised the photographs, floor plan & EPC Certificate), have been most impressive & professional. We've achieved a fast sale (subject to contract) at a figure all parties are happy with. Their communication, advice, and positivity have been first class & I would certainly recommend Charters to any of my friends considering selling in the future. Definitely a 5* experience to date.

By Mark Butterfield on 22nd November - 2020

Excellent service at a difficult time.

They were extremely efficient with both the viewings and the follow up service. It has taken only a month from the first viewing to the moving in date.

By Anonymous on 19th November - 2020

An excellent service from Charters. Special thanks to T Docherty and K Dyer

A professional, efficient and friendly service from all staff especially Kathryn Dyer in Lettings and Tracey Docherty in admin.

By Margaret Davies on 18th November - 2020

Very professional from start to finish.

Initial discussion regarding our sale was extremely well prepared by Charters, demonstrating excellent knowledge of the area and house prices as a guide to a sensible asking price. The photographs and write up were top notch. Continuous and timely updates on viewings then through to final completion. An excellent job all round by all the team.

By Anonymous on 18th November - 2020

A good experience!

Charters staff pleasant and helpful.

By Mr Spiller on 17th November - 2020

Great support and communication

Charters gave us great support during a protracted move process. Sarah, Jonathan, Gemma and the team were endlessly supportive, patient and always kept us up to date with what was happening. I would not hesitate to use them again.

By Lara Pagett on 14th November - 2020

Charters delivered an amazing result for us

The team at Charters did a fantastic job, with both our sale & purchase. Their organisation structure, business processes and quality people delivered success in a very challenging environment. An excellent set up. They would be my first call in future and I recommend others do the same.

By Mr Oddie on 13th November - 2020

Fabulous! Have used Charters many times and I highly recommend them.

Tracey Docherty fabulous! Helpful, patient and supported me through the process. Very efficient and I can not fault the service. Thank you.

By Anonymous on 13th November - 2020

Professional, friendly and efficient

Professional yet friendly service and the team were very good at keeping us updated through the whole process.

By Anonymous on 12th November - 2020

Charters have always been very helpful and professional and quickly respond

Yes we would certainly use Charters again to find a new tenant for our flat as we have used Charters many times before.Kath and Tracey were extremely helpful and responded very quickly to all our queries via email or phone.

By Sue on 12th November - 2020

After sale agreement, great follow up service saw legals efficiently carrie

Yes would use their service again,

By Anonymous on 11th November - 2020

More than happy with the service provided by Sarah and the rest of the Charters team. Efficient and effective communication, kept informed along the way and a prompt sale. Thank you!

By Phil Jenkins on 11th November - 2020

Great service - lettings property team

Excellent service from the lettings team, especially Dave Glover Personal Property Manager, helpful, prompt and maintained good communication throughout.

By Anonymous on 9th November - 2020

Excellent Support

Below is sn email I sent to the team at Charters.... I think it says it all.Hi All, I just wanted to drop you all a quick email to express our sincere thanks for all of your considerable efforts in selling Westley Cottage, I have no doubt that the teams commitment, enthusiasm and extreme proffesionalism went a long way in securing this sale at record pace ! Again Big thanks and please keep us on the mailing list for anything that's coming to market. Kind regards Nigel & Sarah Gay

By Nigel Gay on 4th November - 2020

Thanks Charters

What a fabulous service from start to finish. Our house was sold the day it went on the market and Jo Goddard ensured the process was smooth. Rey professional and highly recommended. Thanks Jo and the team for all your hard work during this process.

By Mrs Hampton on 2nd November - 2020

Efficient,expert, tailored service to home buyer and seller

Charters provided us with a great service from the start. We sold our house with them and purchased our new property. Jo in particular was excellent in keeping us updated on progress every step of the way and managing communications between parties which was invaluable when contact between solicitors was slow and proved tricky. Thank you!

By Anonymous on 31st October - 2020

A happy buyer

I would recommend them, certainly the member of staff (Sarah) who we dealt with, was cheerful, helpful and kept in communication and provided updates throughout the buying process. It was a pleasure to deal with them through what can be quite a daunting process.

By Lisa Denton on 30th October - 2020

Kept me up up to date and supported all the way through the sale process.

By Anonymous on 30th October - 2020

Jo Goddard from Charters is excellent. She provides a vital service between buyers and sellers. She keeps the sale ticking over and is most efficient and ironing out any bumps in the road. She's also very personable.

By Anonymous on 28th October - 2020

Sarah was amazing from start to finish. Always helpful and never gave up on finding us a buyer. One of the nicest people we have ever dealt with.

By Anonymous on 27th October - 2020

Jo was excellent throughout. This is the second time we have had Jo and she has been amazing again.

By Mr Randall on 27th October - 2020

Very pleased

Excellent customer service. Was kept fully informed throughout and Jo Goddard was very proactive with chasing information and replies from all the involved parties.

By McKeown on 23rd October - 2020

Quick and Honest

Kathryn Dyer did a great job getting people through the door and Tracey Docherty has been great completing everything. Both very attentive and straight forward - and got everything done really quickly.

By Ben Walker on 23rd October - 2020

Very helpful and professional with a friendly tone

I would certainly recommend

By Mr S. Tulk on 23rd October - 2020

A service that went above and beyond

Jo was there every step of the way. She went above and beyond to make sure our sale went smoothly.

By Anonymous on 21st October - 2020

Excellent service! I would use Charters again

Really appreciated the role provided by Gemma, this was new to me and it was incredibly helpful to know I could contact her about any queries regarding our move

By Anonymous on 17th October - 2020

The move I have just completed on has been a lon and complicated one but I have found the team at Charters helpful and friendly so THANK YOU

By Sue Mccall on 15th October - 2020

Great service

Good levels of contact though the process. Took the time to listen to what we were after and offered number of property's before found the one we liked. Regular contact though the process from them ensured that we were kept up to date with progress all the way though.

By Sam Bridger on 12th October - 2020

Fantastic support and service

Gemma who I dealt with was so supportive and helpful. Gemma made contact most weeks with an update and was always there if I needed email support. Her advice has been second to none and was there with a steadying voice when required - thank you

By Ray Moseley on 9th October - 2020

Excellent Communication

Jo from Charters kept me informed of status and progress every step of the way and did an excellent job in facilitating communication and progressing the process between myself, the vendors and our respective solicitors. Jo took the hassle and worry out of the process.

By Anonymous on 8th October - 2020

Good to have informative regular updates

Really helpful to have friendly weekly updates and clear information on answer phone messages if I missed a call throughout the process.

By H Prince on 7th October - 2020

Great Winchester agent with a very professional setup.

Fantastic service from the listing procedure though to sale completion. Mark, Sarah and Jonny dealt with the initial sale and were great and then once a buyer was found they passed the process onto Jo Goddard who took on the sale progression and was fantastic. I was well informed and felt in good hands throughout the process.

By Anonymous on 5th October - 2020

Helpful, professional and swift execution. Excellent experience from buyer.

The whole team were exceptionally kind, professional and responsive. We were hoping to move swiftly with our purchase and they did everything they could to keep things moving. I was especially impressed with Charter's sales progression team who kept everything on track to a very ambitious timetable we had set for them. I would be very happy to work with them again in the future.

By Anonymous on 2nd October - 2020


Good levels of communication throughout the whole process, never once had to phone to chase them.

By Anonymous on 2nd October - 2020

Very professional and pro active service.

Very proactive and professional. Phone calls returned as promised when not available. Stephen very friendly and always manages expectations. During his annual leave appropriate cover was provided by Gemma and she was fantastic also ensuring continuity. Would recommend Charters.

By Sam Veasey on 30th September - 2020

Friendly. Knowledgeable helpful

Very helpful.

By Anonymous on 29th September - 2020