Charters is proud owners of the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
All our testimonials and reviews go through a strict validation process. We have always asked our clients to provide honest feedback on their experience with Charters.
If you are considering Selling or Letting then we encourage you to see what our past clients say about us.
All recent reviews shown below are from people just like you. Trust them.
Held our chain together through negotiations in difficult market conditions and maintained a high level of effective communication with all parties throughout.
By Mr & Mrs Gardiner on 21st March - 2019
Great team from start to finish...top quality photos, quick process to get to a live listing, lots of interest generated and proceeded to a quick, sound offer from a good quality buyer. The team achieved the higher valuation they promised from the outset compared to their competitors. Support from sales progression team ensured the offer moved to exchange without a hitch.
By Anonymous on 18th March - 2019
Although it took over a year to sell the flat, this was due to the challenges in selling retirement property. Once a buyer was found we received weekly updates on the process and prompt responses when we called Charters, so felt informed throughout.
By Mrs A Scott on 16th March - 2019
Super efficient and kept me up to date throughout the whole process. The service after submitting the offer is very competent. Highly recommend.
By K Clarke on 15th March - 2019
Excellent service from the Winchester branch from Rob follow up by Jo who kept us informed at every step
By Mrs Stannard on 15th March - 2019
We have had a great experience with Charters, Mike in the Winchester branch was very accommodating when showing us potential properties to purchase and was excellent when we were negotiating to secure our new property. Jo has been fabulous with communication all the way through the process from offer acceptance to completion and has always been able to answer any questions we had quickly. Tim, Peter and Lucy from the Winchester branch were always so professional. I would definitely recommend Charters!
By G. Chaplin on 28th February - 2019
Jo Goddard and Rob McLaughlin were great from the first meeting all the way to the completion of our house sale. They were always quick to respond to emails and phone calls, and we were always confident that they were doing their best for us. We would definitely recommend Charters and have already done so to friends who have now put their houses on the market with Charters.
By Anonymous on 26th February - 2019
We had a great service from Charters estate agents who kept us updated throughout the house buying process.
By Claire M on 26th February - 2019
Full marks for keeping me in touch during the usual protracted negotiations. Nice work Jo ! And thank you for help whilst looking for some place to rent. Thank you Kathryn. Nice people to do business with!
By Mr Fenn on 22nd February - 2019
Very good experience buying through Charters - Jo Goddard has been helpful and charming in all our dealings with her. The rating is limited to the service we have received from Jo.
By Mr Smith on 22nd February - 2019
Jo was excellent, even when it was getting stressful. Thank Jo
By Mr Bowman on 21st February - 2019
We were pleased with the prompt action by Charters that secured a buyer shortly after appointment and have been impressed with the service received during the period from offer to exchange; Jo Goddard has been proactive in keeping us informed and has been very happy to assist with negotiations.
By Anonymous on 20th February - 2019
Easy to do business with, flexible and quick. Becky made things go through without any hassle !
By Daniel Guest on 12th February - 2019
Very good experience with very helpful staff especially Becky Mead and Bradley from the Bishops Waltham office it was a pleasure to deal with them both who made our moving experience as pain free as possible.
By Kathleen Newman on 8th February - 2019
Charters was very easy to work with. We found people kind, helpful and very patient. Thank you, all,
By Mrs Grant on 4th February - 2019
The team at Charters were exceptional, I asked about a property that I thought was perfect - unfortunately it had gone but they offered an alternative that turned out to be far superior, they knew exactly what I needed. I am now in my perfect home, but the best part was they made it so easy and stress free. In fact this has been the most stress free house move in my entire life.
By Martin Baker on 4th February - 2019
*I sold through Charters* I think the sales team at Charters are really good; ultimately they got me a buyer when I had almost given up. Gemma, the after sales person was very helpful, I appreciated the weekly call/update and she always put my mind at rest.
By Mrs E May on 31st January - 2019
The service provided throughout was exceptional due to the remarkable diligence and perseverance of Jo Goddard who guided us through all the ups and downs of house sale and purchase which is normally a very stressful procedure. She is the most pleasant person I have dealt with in many a year. She is a credit to the Company and we wouldn't hesitate to recommend Charters to anybody who wants first class service.
By Mr Heron on 30th January - 2019
We’ve purchased houses via Charters twice now, and both experiences have been excellent - good communication from start to finish.
By Anonymous on 29th January - 2019
a nonstressful experience with Charters, especially with Rebecca Mead and Chris Smith, whom both answered any query and helped us massively get our new place. I would recommend using Charters to anyone.
By Tobias Harbour on 29th January - 2019
Jo at Charters did an excellent job of keeping me up to date with progress on our move, spent timing phoning around all parties involved and co-ordinated our exchange process very efficiently.
By Sarah Hunt on 29th January - 2019
In researching which agent to appoint for the sale of my 3 bedroom house in Woolston, I chose to appoint Charters Romsey first and foremost due to one of their greatest unique assets.... Rebecca Pitwell who had been recruited in to their business as a front line Sales Negotiator. Why Beccy...Because I had already been blessed with the good fortune of meeting Beccy several years prior in her former job as one of Harwoods top award winning sales negotiators at Southampton Audi. Beccy had sold several new cars to me where her knowledge, honesty and customer centric relationship skills broke the mold for the UK. The experience she delivered through the whole process was so exemplary and exceeded my expectations to the extent that I was inspired to write an extensive social media article on my amazing customer service experience with Rebecca Pitwell. I was so impressed that I also sat down and wrote a personal letter of congratulations to Andrew Doyle CEO for Audi UK Head Office complimenting them on their wonderful branch representative -Rebecca Pitwell. . 2 years later, I had heard that Beccy had taken an upward career step moving into real estate property sales, so naturally I tracked her down to Charters Estates Romsey. When the time came to sell my 3 bedroom Victorian semi in Woolston Southampton, I knew that Beccy would be the one to carry the process through with the utmost professionalism and to represent me as the vendor, so I got back in contact with Becky and she introduced me to her boss Stephen Thornely -Branch Partner for Charters Romsey who came to inspect and perform a valuation on my house the very next day. After enduring several more independent valuations from other agencies, I took the no-brainer decision to appoint Charters Romsey to sell my house. Steven Thornely is a true gentleman and shares many of those same human skills as Beccy. He is knowledgable on the market, actively listens to the needs of the client, and yet has an understated confidence and spoke honestly and accurately with me about his valuation criteria of my property. He explained how Charters work, and the included benefits of being with Charters E.g.: Charters include a privately contracted specialist photographer to produce 23 fabulous photographs of my homes interior and gardens for marketing, and the style in which they write copy for the property descriptions, the option of hosting an open house days and many other unique features and benefits. It was a no-brainer for me, so we agreed terms, had the photo-shoot the following week, and within a day the glossy prospectus of my home was printed and circulated to all of the Charters branches and their client list plus premium listings on Rightmove, and Zoopla which went live immediately. (See photos on the web link at bottom of page). We hosted the open day that following Saturday, which resulted in 4 interested parties each making, offers. The next day after some small negotiations, Beccy called to tell me that the new buyers have agreed to purchase my property for full asking price. We are due to complete mid to late February. Once again Beccy has come up triumphantly and her spirit of excellence continues to shine brightly. Thank you Beccy, Thank you Steven, and thank you Charters for an excellent service. I will highly recommend you.
By Phillip Gazzard on 23rd January - 2019
Gemma and Ellie were very helpful, professional and patient throughout the process. Would highly recommend!!
By Mrs E Holmes on 21st January - 2019
Yes, excellent service, polite and accurate, would recommend Charters to others. Thankyou.
By Mr Holmes on 20th January - 2019
Service was great - kept me informed at all times, answered my questions promptly and handled tricky situations with the buyer well. I liked that I had a dedicated person (Gemma) who saw my sale go through from the time of the buyer making the offer to exchange of contracts and was good at keeping me up to date with progress. Thanks Mike & Gemma and the rest of the office.
By Ingrid Zalenski on 20th January - 2019
An excellent service making what should be a stressful time so much more pleasurable. Having someone chasing your sale with your own best interests at heart is a service many other agents should aspire to provide.
By Mr Nicholson on 18th January - 2019
Jo Goddard was the driving force in getting our Winchester sale through. Jo managed to keep the momentum going at all times. Arranging buyer's surveys and chasing their subsequent quotations in order for the buyers mortgage to be agreed. At times I was ready to give up on our buyers, but Jo really did keep at it and got there in the end....Many thanks.
By Simon Ellaby on 15th January - 2019
As the established Owner of an Independent Mortgage Brokerage I get to work with hundreds of Estate Agents in London and the surrounding area sometimes encountering very different experiences and service standards !! I have to say it has been an absolute pleasure working with Charters, in particular with Jo Goddard. Jo was exceptional throughout the whole process. I was especially impressed with her sense of professional calm when the transaction had to navigate through rough waters caused by an unhelpful down valuation together with works required. As an extremely experienced Broker I find it paramount that the Estate Agent should possess the required 'skill set' to manage their client in everyone's best interests and Jo was outstanding in keep all parties not only up to speed by also providing guidance with a safe route to the finishing line. Well done Jo. Tim, give her a well deserved pat on the back from me when you speak to her next. Keep up the good work. Exceptional Brokers appreciate Exceptional Estate Agents.
By Mr Cornwell on 14th January - 2019
I found every one I had contact with to be polite, friendly and helpful. I appreciated the feedback I had from Jo each week and found her cheery voice very reassuring when things were getting a little concerning. I would certainly recommend Charters to my friends
By Mrs Dowdin on 14th January - 2019
The team have be great from start to finish.Good communication throughout. I have recommended them to friends & family & would continue to do so.
By Mrs L Brown on 11th January - 2019
Ellie was very helpful. She kept us up to date with progress. If I had a question she came back with an answer promptly.
By Graham Howard-Wall on 6th January - 2019
Adam and Gary were really helpful throughout the process and always provided answers in a timely manner. It was really great to be able to speak to someone each time I called the office.
By Miss Devlin on 3rd January - 2019
Jo is pleasure to talk to. She brighten my day.
By Mr Chamberlain on 20th December - 2018
Charters were friendly and understanding throughout the process of getting an offer agreed. Hayley was particularly helpful in getting us the house we wanted.
By Anonymous on 18th December - 2018
Charters made the process of selling my house easy from start to finish. It’s very evident now why there are so many Charters for sale boards around as they really are the best in the area. The agents are so friendly, especially Jo, Nony and Ellie. Jo couldn’t do enough to help, leasing with solicitors, my buyers and the agents of my new property. There we’re plenty of hiccups along the way with my onward property, but Charters took it in their stride. I was kept in the loop every step of the way. There are not enough rating stars to express just how brilliant Charters are. I just hope that they start covering the Petersfield area so I’m covered when I need to sell again. Thank you Charters for making my first selling experience so easy. Now, if only you had a packing service too...
By Anonymous on 13th December - 2018
A stressful sale was made bearable and successfully completed thanks especially to the Sales Director, Nony Kerr-Smiley. Without her, I don't know how things would have ended, but thankfully we had a very satisfactory outcome in the end.
By Anonymous on 12th December - 2018
Jo was amazing. She kept us updated with the facts through the whole process.
By Mrs Owens on 12th December - 2018
The service I was provided with was brilliant. Communication from the start with viewings and feedback to the end through the sales chasing process was excellent. Peter was great with dealing with the marketing of the property and Jo was fantastic at chasing the sale through. Highly recommended.
By Anonymous on 6th December - 2018
I sold my house using Charters as my agent. The valuation they placed on the property proved to be a good one, and a buyer was found at the asking price. The completion was delayed because of difficulties experienced by the purchaser of the buyers' property, but Charters kept me fully informed of the situation, and completion has now been achieved.
By Anonymous on 5th December - 2018
Izzie was extremely helpful and friendly. Would definitely recommend Charters
By Anonymous on 5th December - 2018
Extremely helpful from the start, honest and informative feed back. A Fab team to deal with and would 100% recommend to anyone selling in our area, marketing literature was very impressive and the use of a professional photographer was brilliant if only every estate agent did! Excellent service from viewings to negotiating!
By Jessica Parker on 4th December - 2018
Jamie and the team were very helpful with our search in Alton. They understood what we wanted, and we were notified once a house we had liked came back on the market. Our sale is now going through and we are very happy!
By Gina D'Arcy-Chambers on 2nd December - 2018
Fantastic and smooth experience from start to finish. Everyone we spoke to was polite and kind and really felt like they were given us a personal experience. 10/10. Becca dealt with our pre tenancy stuff and she was lovely.
By Carolanne Smith on 29th November - 2018
Super service particularly from Jo Goddard. Thankyou.
By Mrs Nelson on 29th November - 2018
Charters have been very good at understanding our property unique selling points and marketed it accordingly. Gary and Adam brought that extra energy and customer care that helped to find the right tenants in a slow market.
By Mr & Mrs Hess on 28th November - 2018
Sarah at Alresford Charters offered us quick responses and a thorough and professional service. We were able to book viewings of properties with ease when we wanted to and follow ups and contact was appropriate and not pushy or overly involved, as we have found other estate agents. As first time buyers, we have been warned about dealing with estate agents, but have found our experience with Sarah and Charters in general to be supportive and helpful. When we made our offer it was quickly taken to the vendor and we had an acceptance within the day with Charters following through on our pre-requisits with the offer.
By Anonymous on 23rd November - 2018
Our experience of renting through Charters was great. They were a thoroughly professional team for us and would have no hesitation recommending.
By Peter Whyte on 23rd November - 2018
I have rented a managed property from Charters for just over a year and the service I received from them was fantastic from start to finish. Cheryl Curran, our property manager, was very helpful and once notified of any maintenance issues during our tenancy she sorted these out straight away. Cheryl always kept us up to date as to when these issues would be solved and made my life as a tenant so easy. The check out process at the end was very simple and the communication from Cheryl was excellent, in terms of receiving the check out report and also being informed about when we would receive our deposit back. Couldn't ask for anything more!
By Anonymous on 22nd November - 2018
Excellent and professional service
By Mr & Mrs Allen on 21st November - 2018
For the attention of Hayley and Jonathan. This is a quick message to express our gratitude to you for your assistance in relation to our purchase of 51 Florence Way, Alton. We have been extremely pleased with and impressed by your diligence and professionalism. You insured that we were appropriately updated throughout the process and highlighted areas of importance to us that required addressing. As we are novices in respect of buying and selling houses, we felt reassured that we could seek relevant guidance and call upon your expertise given our naivety. You also facilitated numerous viewings of the property prior completion which was very much appreciated from both of us and made the whole process of moving into our new home smoother as a result . Please pass our thanks on to members of your team that may have been involved in the process that we may have overlooked. Apologies for the tardiness of this message, but you can imagine that we have been extremely busy since we moved in. With regards Gilmar and David Lamber
By Anonymous on 30th October - 2018