All our testimonials and reviews go through a strict validation process. We have always asked our clients to provide honest feedback on their experience with Charters.
At the beginning of 2018 we asked Feefo to collect reviews on our behalf, ensuring that you only see trustworthy and relevant reviews on all areas of our business, including sales and lettings negotiators, property valuers, sales progression teams to name a few.
If you are considering Selling or Letting then we encourage you to see what our past clients say about us.
All recent reviews shown below are from people just like you. Trust them.
All round very good service across the board from all we dealt with at Charters. Rob McLaughlin added real value to the process and was a pleasure to deal with.
By Mr & Mrs Phillips on 23rd September - 2018
Ella & Mike took time to understand our requirements & advised us accordingly. They were patient & took time with us. Also we were not rushed on our viewings.
By Anonymous on 21st September - 2018
Victoria was friendly, informative, professional and very importantly, not pushy. I think the appraisal was thorough.
By Anonymous on 20th September - 2018
The after sales service was excellent. Jo kept us fully informed and was very proactive in progressing the move.
By Terry and Brenda Walker on 19th September - 2018
Charters were fantastic. Very quick and organised and always happy to help. Joe Goddard is fantastic as well and keeps you informed of every move and update. Excellent service. Should I sell and buy again, it would be through Charters.
By Ben John Harris on 19th September - 2018
Professional and friendly staff they found me the perfect tenant
By Anonymous on 19th September - 2018
Very positive experience. Started out a little rocky & I had doubts, but recent staff changes have improved communication significantly and now their services are worthy of recommendation.
By Anonymous on 18th September - 2018
Excellent customer service,always ready to help and probably the best Estate Agent in Hampshire.
By Mrs Shabangu-Katsaris on 18th September - 2018
Jon had our house sold to a Charters client who was a cash buyer before it went online or a brochure was assembled. He also negotiated with the client to ensure a realistic and very competitive offer was put forward from the offset. Thanks very much to both Jon and to Rob who explained to me why Charters were the agent for us and then delivered with the results. Great team. So pleased we chose Charters.
By Mrs P on 17th September - 2018
Friendly and good at their job.
By David Donaldson on 16th September - 2018
This is the second time I have used Charters and their service is faultless. Particular thanks go to Nony and Rob (for always putting a smile on my face), Victoria and Oliver (who were integral in selling my property) and Jo (for the way in which she made sure the sale went through and calmed my nerves during the process). Once again, and perhaps more so this time (given the change to the market), I am impressed with the service Charters provides and would not hesitate in recommending them.
By Amy Lush on 14th September - 2018
Hayley in Alton office was brilliant, she was a huge help and always gave service with a smile. Jonathan and the rest of the team where professional at all times and I would highly recommend them.
By Anonymous on 13th September - 2018
Fantastic service, went above and beyond in helping us secure a rental property remotely from Australia. Lovely people to deal with who helped us every step of the way. Thank you!
By Mrs Amy Parry on 13th September - 2018
We have used Charters every time we have moved and have always been happy with the service we have received.
By Grant Adams on 12th September - 2018
The marketing of the property was excellent with every sales porthole covered. The team always let me know if any viewings we’re taking part, and always chased for feedback. There main strength was in feedback from Jo in the sales chasing team.
By Ms Cheryl Read on 12th September - 2018
Charters are a very efficient organisation with the most friendly staff, they were quick to respond and very helpful in particular Rebecca Mead Pre-tenancy Manager has been a great help in a smooth house move, thanks guys. regards Al
By Alan Anderson on 3rd September - 2018
The Charters team were wonderful from start to finish, Nony is always there to help, Tim always ready to answer questions and Jo in the closing team must have unlimited patience! The whole team were a pleasure to deal with.
By Edward Baker on 3rd September - 2018
Charters have provided us with a great service. Jo gave us regular updates about both the sale of our property and the purchase of our next property and she seemed very good at keeping things moving. Jon showed us a number of properties when we were looking to buy and he was never pushy and always knowledgable. The whole process of selling and buying a property with Charters could not have gone more smoothly, everyone we came in to contact with has been professional, friendly and helpful.
By Mr and Mrs Coppin on 2nd September - 2018
Very pleased with the service received from Charters during the recent sale of my property. Excellent communication throughout the process (especially from Jo), with weekly phone calls updating me on all developments throughout the chain. They found buyers for my house within a couple of days of it going on the market, and managed to achieve the sale price that had been predicted and agreed from their initial assessment. I would definitely use Charters again, if I ever ended up back in Winchester.
By H Gibbs on 30th August - 2018
Prompt, Professional and helpful
By Anonymous on 28th August - 2018
We were very happy with the level of service offered by the team at Charters. They found a buyer quickly and got our asking price. We received regular updates throughout the process and found their commission rate competitive. A great team, highly recommend for a hassle-free sale.
By Anonymous on 28th August - 2018
Jo Goddard from Charters had been excellent throughout the the buying process. She showed a great deal of professionalism and went that extra mile to help keep us on track to exchange/completion deadlines on the property we purchased.I can not recommend enough to use them. Great Service!!
By Shan on 25th August - 2018
Very good customer service. Kept me informed and helped me communicate in a sensitive manner when things to an unexpected turn with my fund raising. Very helpful and friendly service.
By Anonymous on 21st August - 2018
Very helpful and kept me informed tatall times
By Anonymous on 20th August - 2018
From start to finish a very professional service in particular Rob and Joe .
By Anonymous on 20th August - 2018
Charters have been brilliant in helping us to sell our flat, and have been instrumental in helping us to secure our new home in Winchester. Their knowledge and expertise shone through when receiving offers and helping us to understand the market. They are professional and have a can do attitude, which was great as the market at the time was particularly flat. We were always kept up to date with viewing feedback and felt that we were up to date and aware of how the flat sale was going. We’d like to particularly recognise Victoria from the Chandlers Ford branch who has been enthusiastic, thorough and great in helping us to understand the selling process, and who has been wonderful to deal with so far.
By Miss Riddle on 16th August - 2018
I have been dealing with Nonny Kerr-Smiley on a variety of matters over an extended period of time and have found her to be a real pleasure to deal with with absolutely nothing being of too much trouble. Indeed, this is the case with all the staff at Charters with whom I have dealt hence they continue with a staggering degree of success
By Mr G Piper on 13th August - 2018
Sold our house with Charters. Got weekly update calls and if we ever asked a question by email between these calls we got an answer same day. Nony and Jo were both particularly helpful during the long process. One comment: The guy that did the valuation said he would deal with us throughout the entire sale process, updating us each week - we never saw or heard from him again! His replacements weren't an issue (in the slightest), but if it's not going to happen, don't promise it.
By Anonymous on 13th August - 2018
Charters were extremely professional, polite and understanding. They were courteous and kind in very difficult circumstances. As a family we would not hesitate in recommending them. Thank you so much for your help
By Anonymous on 12th August - 2018
I didn’t buy from Charters because they didn’t have a house I wanted, but that was not their fault. I was sent a news message every week , plus extras during the week. Nony’s messages, in particular, always raised a smile, and she did her damnedest to find something for me. Not Nony’s fault, WInchester’s housing stock not wonderful, and what there is is overpriced. I like Nony and got on well with her, but if the product isn’t there it’s not there. Not Nony’s fault. She did everything in her power to find me a house. Thank you Nony.
By Mrs D Emery on 12th August - 2018
Extremely efficient, friendly and professional service from marketing my property through to exchange of contracts. I was kept up to date at every stage of the process. They really do go the extra mile!
By Anonymous on 10th August - 2018
Excellent contact. Fast response and always offers us prperties according to out search criteria. Very happy we are:)
By Anonymous on 9th August - 2018
Excellent service. Staff are always happy and willing to help with queries no matter how small or large. Really helpful. Couldn't recommend highly enough.
By Miss Jane Williams on 9th August - 2018
We didn't end up buying through Charters in the end but it certainly wasn't for the want of trying on their part. I would mention in particular Rob and Nony. They both have an extensive knowledge of the Winchester market and we appreciated their help with evaluating the properties we viewed in a professional yet friendly manner. Their good humour and patience over our protracted search has been wonderful. Thank you for all your help and also for putting options we might not otherwise have considered to us.
By Anonymous on 2nd August - 2018
We have had amazing service right from the start with regular communication and updates with staff who have always been super friendly and helpful!
By Anonymous on 2nd August - 2018
Very professional and eager to see results. Everyone’s unique skills and experience are put to good and intelligent use. Very happy with their responsiveness to our queries and requests. Friendly and personal service and would thoroughly recommend.
By Anonymous on 31st July - 2018
Charter’s are such a professional and enthusiastic team from the start of the process to the end. I am so glad that I chose them for the sale of my house, the team have delivered on every level. All updates and communications have been very prompt and all queries have been answered swiftly. I would especially like to thank Victoria for all of her efforts in finding my purchasers and Jo for her efforts in seeing the process to exchange and completion (and dealing with endless questions from me!) Both have been very professional and helpful and friendly! I also want to thank the rest of the team who have undertaken viewings etc! The whole process from beginning to end has actually been enjoyable and stress free due to Charters’s and their processes and motivated staff!
By Anonymous on 31st July - 2018
Really can’t say enough good things about Hayley. She is knowledgeable, approachable, endlessly patient, and incredibly generous with her time (including mornings, evenings, and weekends! ) She answerd every question and explained every form and every part of the process clearly and thoroughly. Buying a home is always challenging, but working with Hayley made it as painless and straightforward as possible, we highly recommend her!
By Mr Aslan Sari on 30th July - 2018
Jon from Charters went out of his way to be helpful and to make sure that we had enough viewing time and all of our questions answered. When our offer was successful he seemed genuinely delighted for us!
By Anonymous on 27th July - 2018
I would certainly use Charters again and can recommend them wholeheartedly. Everyone I dealt with was a consummate professional and dealt with every query quickly and efficiently. Tim and John are worthy of special mention.
By Sandra Hayward on 27th July - 2018
Efficient,friendly and kept us informed weekly. From the outset they agreed a realistic sale figure and consulted us fully as the sale progressed.
By Anonymous on 26th July - 2018
Jo, Nony, Oliver, Tom and the team were really instrumental in helping me achieve a good sale price in good time. As always I found the team very proactive and flexible in organising viewings and their feedback was prompt and forthright. Once the sale was agreed, Jo was superb ensuring that all parties were kept informed of and chasing progress. Having sold three properties through them I would thoroughly recommend Charters as they always seem to go above and beyond expectations.
By Richard Carter on 23rd July - 2018
All at Charters brilliant, a special thanks to Nony and Dale ( Winchester office) and Jo ( in Chandlers Ford) A breathe of fresh air after dealing with Spark Ellison!
By Joanne on 23rd July - 2018
Gemma was excellent at every stage, she was easy to get in touch with and followed through with everything we asked of her.
By Anonymous on 12th July - 2018
I actually emailed charters in Alton direct to thank Jonathan directly for his advise and suggestions.
By Mrs Pamela Causton-James on 11th July - 2018
The photos taken were excellent in every way. They had a buyer before the property went live,
By Les Roberts on 10th July - 2018
Everything has gone so smoothly. I saw the flat on a Monday and moved in the following Friday. Everyone I've dealt with has been very professional and guided me through the process of renting for the first time. Special thanks to Adam from the Winchester office & Becky from the Southampton office.
By Laura on 9th July - 2018
Thank you Stephen and your Team for everything you have done for us during this last week. You responded to my queries and questions in a prompt, professional manner. There is nothing you could have done better. I would have no hesitation recommending Charters to anybody and, I would have no hesitation either buying or selling from you either. Thank you from two extremely satisfied Customers....
By Denise on 6th July - 2018
A very bespoke service that catered for our individual needs. The communication was excellent throughout the process and we always felt valued. Every member of the team were proactive and were willing to help when our point of contact was not available
By Mark White on 5th July - 2018
The team at Charters Alton have been first class in all aspects of selling our property. A special thanks to Hayley for working so hard on our property search.
By Anonymous on 4th July - 2018