Charters is proud owners of the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award.
A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service. All our testimonials and reviews go through a strict validation process. We have always asked our clients to provide honest feedback on their experience with Charters.
If you are considering Selling or Letting then we encourage you to see what our past clients say about us. All recent reviews shown below are from people just like you. Trust them.
Kept me up to date, chased all solicitors and kept me sane in the process! Jo was a star.
By Mrs Miligkos on 19th January - 2021
We purchased our house through Charters and we really couldn't fault their service. All staff were friendly, helpful and proactive in moving along our purchase. We would absolutely consider using Charters in the future.
By Anonymous on 19th January - 2021
The service was good from Charters. We had a bit of a stubborn house and the team never gave up and kept me well informed. Would recommend and also use Charters again in the future.
By Natalie Austin on 18th January - 2021
The service from Charters has been exceptional from start to finish. From Sarah and the team initially, and then Stephen taking over after the offer was accepted. The communication and efficiency of everyone has been brilliant. I’ve recommended to so many, as I genuinely believe their service to be of the highest standard, and that’s saying something from someone who expects perfection. Brilliant, 100 stars, not just 5!
By Camilla Sandars on 18th January - 2021
The company is very professional from start to finish.having the support of Stephen’s knowledge between all involved in the Sale to the purchase was very reassuring in these troubled times.nothing was too much trouble for him ,other agents could learn a lot from having customer care of this standard when needed.
By Anonymous on 15th January - 2021
Excellent and professional from start to finish.
By Anonymous on 13th January - 2021
Excellent service from start to finish from everyone involved at charters in Farnham (Henry, Laura and Jamie). Lisa from the sale progression team was fantastic and moved the sale along very quickly and efficiently! Would highly recommend.
By Hayley Goodridge on 13th January - 2021
Very helpful. Quick tenant find. Efficient service.
By Sarah Radford on 12th January - 2021
Eden, was very helpful took time to understand our preferences for properties we were looking for. Eden took the time to find out information for us about the area, as we were not local. Booked an appointment on her day off so we could see a property for a second viewing.
By Anonymous on 11th January - 2021
Quick, reliable and good communication. Especially helpful given the current scenario of the pandemic
By Brinda on 8th January - 2021
Sarah Bicknell in the Winchester office is outstanding. She is so genuinely kind and empathetic as well as thoroughly professional and efficient. She clearly really enjoys what she does and is invested in the outcome for her clients.
By Anonymous on 7th January - 2021
Charters were great right from initial inquiry to completion. Due to lockdown and other circumstances we lost our first buyer but they were straight back on it. Trying to progress a sale in this difficult time of 2020 is not easy but extra mention to Jo Goddard who helped me though the process and kept me smiling when there was very little to smile about. She kept me updated better than my own solicitor at times, very impressed. I guess the best measure of my recommendation is if I needed to sell a house again I would use Charters without question.
By Mrs Morgan on 6th January - 2021
Charters were fantastic from the start to the end of the sale process. When we were first looking for a property, the agents we spoke to were really proactive and good at calling us back if they were unavailable. During the completion process, we primarily dealt with Jo Goddard who was fantastic at keeping us regularly updated and chasing the relevant parties to speed up the process. When Jo was on leave, we also had contact with Adrian who was equally helpful at keeping us informed and chasing the necessary parties. I cannot fault the service we have received from Charters, thank you very much!
By Sarah Harris on 4th January - 2021
I am quite demanding when it comes to finding the right tenant. Charters showed great patience and worked tirelessly to find someone who ticked all my boxes.
By Philip Fawkes on 22nd December - 2020
I would honestly recommend Charters estate agents.. A friend of mine said once if any estate agent can sell your property, Charters can. We sold through the Bishops waltham branch and they were extremely helpful. Stephen at head office in Chandler's ford dealt with the sale of our property. He was very patient & sympathetic especially when our first sale fell through. We would definitely use them again, the next time we come to sell.
By Anonymous on 22nd December - 2020
Found me a house and kept me updated through the process.
By Anonymous on 20th December - 2020
Excellent service during the whole process, from finding a buyer to exchange. Charters provided regular updates throughout.
By Anonymous on 20th December - 2020
The staff at Charters couldn't have done more to ensure that our house sale went through to completion! Superb dedicated service from all the team at Chandlers Ford; Victoria, Ella, Elle, Lauren and Mike in sales Lisa and Jo in sales progression! Massive thanks to you all!
By Mr R on 18th December - 2020
Very efficient and good communication throughout the sale process
By Anonymous on 17th December - 2020
Jo kept me informed with progress and was always available if I had any questions. I was very pleased with the service.
By Anonymous on 16th December - 2020
Very professional and efficent. Many thanks to Jo Goddard for her warm and friendly service - she managed our sale, gave us weekly updates, and responded very quickly and effectively to all our queries.
By Mrs Frances on 16th December - 2020
Once again Jo excels, its such a busy period and this has been a long process but Im sure it would not have made it to exchange without the excellent service that Charters provide and especially the support and help of Jo. I would not hesitate to recommend and will definitely use again!
By Mr. Roffey on 16th December - 2020
Jo was fantastic, would certainly use Charters again.
By Mr Johnson on 16th December - 2020
The sale of the property took well over a year to come to a conclusion, because the first potential buyers dropped out and the eventual buyers took a long time to satisfy their lenders before they could finalise the purchase. Nevertheless, Charters were patient and diligent in keeping us informed of progress and encouraging the buyers to move ahead as best they could. We were well pleased with service rendered.
By Tony Cantor on 14th December - 2020
Great customer service. Quick at responding to any queries.
By Joseph Dennehy on 9th December - 2020
Although Charters were acting for the owner of the property that we were buying the Sales Progression team kept us informed of progress with the whole chain when our own estate agent's action was lacking.
By Anonymous on 9th December - 2020
Stephen was fantastic all the way throughout the process. He was both professional and friendly and a real credit to the company. With his help it only took 9 weeks to get to exchange
By Mr and Mrs Common on 9th December - 2020
Thank you to the Charters team who provided a great service throughout our sale and subsequent purchase. This included very helpful weekly calls with Mark and a smooth sale/purchase progression through Jo.
By Anonymous on 8th December - 2020
Katie Darbyshire managed to produce our brochure very quickly, and we were very impressed with the quality. Katie also responded to feedback really quickly, so managed to get it posted online in next to no time. Katie was a pleasure to deal with given her professional and friendly nature.
By Colin Carpenter on 7th December - 2020
Charters have been fantastic from start to finish. I would highly recommend them.
By Nick Ball on 5th December - 2020
Kate has been amazing, very communicative responsive, helpful and patient when i kept changing my mind on words and photos really pleased with the details and all of her help she’s a super star
By Gail Durbin on 3rd December - 2020
Sarah has been so helpful - she kept us updated immediately when new properties fitting our criteria came on the market and was really flexible in arranging viewings to fit around our work commitments despite it being such a busy period for the agency. Really appreciated all her help!! All the other agents who were involved in the viewings were great too - really nice, professional and helpful to deal with.
By Anonymous on 3rd December - 2020
Supportive, available and responsive!
By Glyn on 2nd December - 2020
Having recently appointed Charters Estate Agents to sell my property I have been blown away by the fantastic service I have received from them throughout the process. From my initial meeting with Peter Sterling who came to appraise the property through to the phone call today informing me of the successful exchange, I have been overwhelmed with their service. A huge thank you must go to Jo who has been incredible. She has always been at the end of the phone if I needed to talk to her and has phoned me regularly keeping me updated on the whole process. I cannot praise Charters staff for their professionalism, efficiency and good humour. Thank you for everything.
By Elaine Pearson on 1st December - 2020
Excellent service & very knowledgable staff.
By Anonymous on 30th November - 2020
Laura Parris and her team have worked extremely hard on our behalf. No one could have done more. Their tireless efforts to find a buyer that would appreciate our unique house, and ensure that our move went through as easily and as quickly as possible in an extremely trying year were exemplary. Many thanks to you all.
By Anonymous on 29th November - 2020
Without Stephen Henry, we wouldn’t have been able to exchange on time, his professionalism and calmness under pressure is what made the difference and in my opinion, is above and beyond what defines ‘going the extra mile’. Stephen is a credit to the company, We can’t thank him enough for his perseverance in getting the exchange over the line. From our family, thank you very much.
By Ian Brown on 29th November - 2020
Very good sales progression service combining exemplary communication and project management skills. Able to keep us fully informed of the situation. A key part of Charters Estate Agents service.
By Mr and Mrs Beatham on 27th November - 2020
Eden from Charters was really efficient, friendly and helpful. It was always easy to reach her, and she kept us informed of any developments/new instructions during our property search.
By Rosanna Vaughan on 26th November - 2020
This sale was a tough one, my dads old house. They stuck with the house, through my dads death and other problems to sort it out. Its about our forth sale asa a family, frankly i would not go anywhere else.
By Vivienne Brooks on 26th November - 2020
Thank you to all at Charters Winchester for guiding us through the sale of our house, expecially to Jo who supported us through the process with much patience and cheerfulness, and communicated with us regularly.
By Anonymous on 23rd November - 2020
Very friendly and kept informed at all times. Great stuff. Thanks!
By Neal Paddington on 23rd November - 2020
Charters use a “ go between “ - I’m not sure we would have got our purchase “ over the line” without Jo.
By Anonymous on 23rd November - 2020
We have been most impressed with Charters Estate Agents since our first meeting with them, to discuss marketing/selling our property. All the staff we have engaged with including Henry (Valuations), Jamie (Sales), Laura (Farnham Branch Manager) & last but not least Katie at Head Office (who organised the photographs, floor plan & EPC Certificate), have been most impressive & professional. We've achieved a fast sale (subject to contract) at a figure all parties are happy with. Their communication, advice, and positivity have been first class & I would certainly recommend Charters to any of my friends considering selling in the future. Definitely a 5* experience to date.
By Mark Butterfield on 22nd November - 2020
They were extremely efficient with both the viewings and the follow up service. It has taken only a month from the first viewing to the moving in date.
By Anonymous on 19th November - 2020
A professional, efficient and friendly service from all staff especially Kathryn Dyer in Lettings and Tracey Docherty in admin.
By Margaret Davies on 18th November - 2020
Initial discussion regarding our sale was extremely well prepared by Charters, demonstrating excellent knowledge of the area and house prices as a guide to a sensible asking price. The photographs and write up were top notch. Continuous and timely updates on viewings then through to final completion. An excellent job all round by all the team.
By Anonymous on 18th November - 2020
Charters staff pleasant and helpful.
By Mr Spiller on 17th November - 2020
Charters gave us great support during a protracted move process. Sarah, Jonathan, Gemma and the team were endlessly supportive, patient and always kept us up to date with what was happening. I would not hesitate to use them again.
By Lara Pagett on 14th November - 2020
The team at Charters did a fantastic job, with both our sale & purchase. Their organisation structure, business processes and quality people delivered success in a very challenging environment. An excellent set up. They would be my first call in future and I recommend others do the same.
By Mr Oddie on 13th November - 2020
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