All our testimonials and reviews go through a strict validation process. We have always asked our clients to provide honest feedback on their experience with Charters.
At the beginning of 2018 we asked Feefo to collect reviews on our behalf, ensuring that you only see trustworthy and relevant reviews on all areas of our business, including sales and lettings negotiators, property valuers, sales progression teams to name a few.
If you are considering Selling or Letting then we encourage you to see what our past clients say about us.
All recent reviews shown below are from people just like you. Trust them.
Charters managed our property for over a year with an outstanding level of service throughout. When we marketed the property for sale, we ended up doing multi agency, but I was ultimately pleased that Charters secured a sale as they really worked hard throughout. To note, Sarah and Hayley were great. They really were on another level with their approach, constant updates and just how friendly and supportive they were. Thank you so much for all your efforts guys. You took the sting out the whole sale process!! I would strongly recommend Charters, Alton. They honestly have been great.
By Ben Jones on 20th October - 2018
Very friendly and helpful staff.
By Graham Howard-Wall on 19th October - 2018
Efficient, courteous, responsive and focused on making the entire "journey" as painless as possible. Would use them again.
By Mr and Mrs Eichhorst on 18th October - 2018
They accommodated the fact that I worked and did the viewing at 6pm without question. Ella was very accommodating and answered all my questions and kept in touch with me the whole time letting me know what was going on. Very happy & would recommend them. Thank you.
By Anonymous on 17th October - 2018
Professional service from start to finish. I was impressed with the marketing brochure produced for the property, the photos online and the staff. I was always informed of viewings and given feedback. I would definitely recommend Charters.
By Mrs Gillian Pizzey on 17th October - 2018
Friendly staff, approachable. Easy to contact staff with queries/ questions etc. Would definitely recommend to others.
By Kiran Kaur on 16th October - 2018
They were helpful, reassuring and very clear about all processes as they were aware I had never sold a property before they kept me updated about viewings and gave me prompt feedback from each viewing whenever they were able
By Gloria Sells on 16th October - 2018
Only at the beginning but I was very impressed by the brochure that they have produced.
By Mr MacEwen on 15th October - 2018
Professional service, clear and regular communication, and a friendly team.
By Anonymous on 14th October - 2018
Edward has shown a complete understanding of our requirements and views. He has been extremely polite and attentive while also keeping us well informed and in touch with developments through what is undoubtedly an anxious and unsettling time. We also very much appreciate the efforts of Ben and Oliver and in on our experience to date would recommend Charters to anyone looking to move house.
By Mr and Mrs Rees on 13th October - 2018
Charters provide an excellent service - I am always kept up to date with progress without feeling overwhelmed with calls. I have enjoyed working with Hayley in particular, she had really made a point of learning about my house and the village so that she can answer prospective buyers questions
By Lori Davies on 13th October - 2018
I had such a wonderful experience with Adam, he chose some lovely propertys for me to view and was fantastic with a quick response. We have found a lovely property that we look forward to moving into soon.
By Lee Howroyd on 13th October - 2018
Very professional and comprehensive service. I worked with Nony (Sales) and Jo (Progression) who were very pro-active and helpful through-out the purchasing process.
By Anonymous on 13th October - 2018
Polite friendly knowledgable and stayed in constant touch and updates
By Mr and Mrs Smith on 12th October - 2018
Excellent service and close attention to detail. They kept me updated on a regular basis.
By Anonymous on 11th October - 2018
Ella who showed us round the property was really good. Victoria was very efficient. The branch manager, Mike Marsh seemed great too.
By Mr and Mrs Lewis on 10th October - 2018
The young lady who showed us around a property - 139 Pitmore Rd Allbrook on Saturday has shown us around several properties. She is always helpful and professional with an extremely pleasant nature. However I find that I receive e-mails regarding properties that are not appropriate to our search from other Charters staff and do find this annoying.
By Anonymous on 8th October - 2018
Response times, information provided, engagement were very good. Rebecca Mead acted with an excellent customer focus mind-set to make the move as smooth and speedy as possible. I would use them again and you should open more branches.
By Anonymous on 8th October - 2018
i was given first class service in property enquiries both in information and courtesy i would recommend charters agency
By Edward Shealer on 4th October - 2018
They were excellent from start to finish of my sale. Always updated me. A great team I must say. Thanks Jonathan for sealing the deal with my exchange and completion date.
By Miss Nora Berrabah on 4th October - 2018
You kept me informed with the progress of my purchase, and always answered my calls.
By Anonymous on 4th October - 2018
Charters have worked hard and efficiently throughout the process, always responding quickly to any queries raised.
By Anonymous on 3rd October - 2018
Proactive. Straight talking. Good advice.
By Mr D Salanson on 3rd October - 2018
Charters were wonderful. Straightforward, easy to deal with and always at the end of the telephone. Staff were always professional and friendly. Special thanks to Ollie and Jo who truly went above and beyond. Thank you.
By Kate Mabey on 3rd October - 2018
Gemma has been consistently professional, yet friendly, helpful and indeed patient. I shall miss talking to her. All the staff that I have spoken to over the last five months have been courteous - in fact it has been a pleasure working with you. I shall not hesitate to recommend your services. Many thanks.
By Camilla Clucas on 2nd October - 2018
Absolutely fantastic and worth every penny over what you’d pay purple bricks. Mike and his team got the best value for our house and kept us informed all the way, even when our chain fell down (twice). Can not recommend highly enough.
By Stephen Billett on 2nd October - 2018
Having moved house a number of times I have to say that Charters are by far the best estate agents we have used. Professional, friendly and helpful at every stage. I have already recommended them to 2 people who are looking to and move and we would use them again without hesitation.
By Joe Kearns on 2nd October - 2018
Everyone who I came in to contact with was just so lovely, and genuinely caring. I really felt like they had a genuine interest in helping my find the best property for me, and in making it as easy as possible to sort out all of the nitty gritty. They were very professional. Especially Jamie, Jonathan on the phone and Debbie (all from the Alton branch), who showed me around the flat that I have now chosen. And also to Becky from the Chandler's Ford branch. Thank you!
By Holly Adcock on 1st October - 2018
Very prompt, professional and polite throughout
By Anonymous on 1st October - 2018
Charters were faultless. Very impressed with their staff. We were informed and updated regularly and they kept to all of their commitments. I did not except our first house purchase to be as easy a process as it had been.
By Joe Regan on 30th September - 2018
I have found Charters excellent throughout our relationship. Dale was excellent with keeping me up-to-date with new properties as they came in at the start of the search. Jo has been excellent at keeping my daughter informed on the progress of the purchase once the offer was accepted. Everyone we have spoken to at the office has been helpful throughout my daughter's journey into buying a new property. Thank you to them all.
By Anonymous on 30th September - 2018
Fantastic! Honest when showing us around and really good communication throughout
By Anonymous on 29th September - 2018
John was very professional and understood our requirements. Helpful without being pushy. Overall a very positive experience
By Anonymous on 28th September - 2018
As a Purchaser, Charters provided an exceptional level of service. I was new to the area and Tom took the time to listen to my needs, the. schedule a series of viewing days that provided a really good cross-section of properties. These challenged my thinking and gave me a great perspective. Professional, patient with the ability to deliver balanced advice without the ‘hard sell’.
By Anonymous on 28th September - 2018
Ella came across as very professional and approachable, and was also credible in terms of her understanding of the property and potential that could be realised. Ella was balanced between actively facilitating the viewing and taking a step back for us to explore. Ultimately we appreciated the time Ella put in with us as it really helped us get a better understanding of what we wanted. Her questions and contributions as we viewed the property also helped with this.
By Mr R Goodman and Dr L Ellett on 28th September - 2018
Very friendly and professional service experienced by all the team at Charters, Chandlers Ford. Especially Izzy who dedicated her whole afternoon showing us ideal houses and went above and beyond and even entertained our little boy whilst my husband and I viewed the properties! Very approachable team and they all welcome you the second you walk through the door. I would highly recommend.
By Sarah Buck on 28th September - 2018
Very pleased by the service. Organizing viewings was very prompt. I was given suggestions regarding properties for viewings. Lucy Beard as particularly helpful. She gave me a suggestion to view property in pitmore road which we liked and put a successful offer. we have been assigned a person ( Gemma) who has been constantly in touch and assisting us through the sale process
By Mr and Mrs Sirohi on 27th September - 2018
Great communication, efficient, informative and helpful.
By Rebecca Kerr on 26th September - 2018
Easily available and understanding of all aspects of moving house. I would happily use them again
By Caroline Sargeant on 26th September - 2018
The liaison officer once I had a buyer for my property at Charters has been amazing. She has kept me informed every step of the way and is one of the most positive, efficient people I have ever had the pleasure of dealing with. She has smoothed out any difficulties and made the process as painless as possible especially as I am based overseas. Thanks Jo, you are a superstar.
By Lisa Goddard on 26th September - 2018
Very well looked after from start to finish. Difficult market conditions but the realistic and honest approach was appreciated. Sale was well handled with email updates after each viewing which really helped as I didn't live in the property. Seamless switch to rental when requested although not needed in the end as buyer found on more or less the same day. Especially impressed by sales progressor support once offer had been accepted. I think this extra attention to secure the deal and keep comms open makes a huge difference.
By SG on 25th September - 2018
Allan from Charters, Chandlers Ford was knowledgable, efficient and understood our requirements immediately. He arranged a selection of properties for us to view and was a pleasure to deal with. A real professional- thank you.
By Katie Sutton on 25th September - 2018
Very enthusiastic, helpful and honest - would use their services again in a heartbeat! Thank you Victoria
By Anonymous on 24th September - 2018
All round very good service across the board from all we dealt with at Charters. Rob McLaughlin added real value to the process and was a pleasure to deal with.
By Mr & Mrs Phillips on 23rd September - 2018
Ella & Mike took time to understand our requirements & advised us accordingly. They were patient & took time with us. Also we were not rushed on our viewings.
By Anonymous on 21st September - 2018
Victoria was friendly, informative, professional and very importantly, not pushy. I think the appraisal was thorough.
By Anonymous on 20th September - 2018
The after sales service was excellent. Jo kept us fully informed and was very proactive in progressing the move.
By Terry and Brenda Walker on 19th September - 2018
Charters were fantastic. Very quick and organised and always happy to help. Joe Goddard is fantastic as well and keeps you informed of every move and update. Excellent service. Should I sell and buy again, it would be through Charters.
By Ben John Harris on 19th September - 2018
Professional and friendly staff they found me the perfect tenant
By Anonymous on 19th September - 2018
Very positive experience. Started out a little rocky & I had doubts, but recent staff changes have improved communication significantly and now their services are worthy of recommendation.
By Anonymous on 18th September - 2018