Charters is proud owners of the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
All our testimonials and reviews go through a strict validation process. We have always asked our clients to provide honest feedback on their experience with Charters.
If you are considering Selling or Letting then we encourage you to see what our past clients say about us.
All recent reviews shown below are from people just like you. Trust them.
Very straightforward and friendly servuce
By Anonymous on 17th May - 2019
Jo was supremely helpful, keeping me updated every step of the way. Thank you for helping me to buy my first home!
By Anonymous on 17th May - 2019
From the day of valuation being positive and purposeful with the support of the office staff always helpful with no suggestion that our matters were too much trouble, right up to the actual sale there was no sign of a lack of interest in any of our concerns. Must make mention of the particular and energetic support from Jo Goddard who everything in following up the progress of the deal.
By Mr Holmes on 17th May - 2019
Fantastic personal service from Laura and the team to help us sell our home and buy the house we wanted. Our home was on the market with a different agent in Farnham and had been for some time. Viewings has dried up and there was little interest in us or our property from that agent. We were looking for a refresh and went to Charters. What a difference in approach and attitude! Straight away, we felt that we were important to Laura. She spent time with us to understand our position and what was important to us. The photos that Charters presented to us were professional and really presented our property in a great way. From the beginning, Laura kept us up to date on possible viewings and always have us honest, prompt feedback. Throughout the process, we feel that Laura has taken a real personal interest in selling our house and helping us buy. More importantly, we feel that the interest and dedication has come from the standpoint of wanting the best for us, not for Charters. That is a really refreshing attitude - particularly in a town with as many agents as Farnham! Overall, I can not recommend Charters highly enough. They revamped the approach to selling our house and took a real interest in us and the property. When we accepted an offer and had our offer accepted on a new property, we felt that we had got to this point due to the efforts of Laura and the team. If I ever move again (and I don’t want to...!), I would never use another agent.
By Mr and Mrs O'Toole on 16th May - 2019
Great communication throughout the process.
By Anonymous on 15th May - 2019
What can I say 😊 brilliant, professional, prompt, allways reply,keen,friendly. I could go on and on. If you want the best estate agents choose charters and you won’t be disappointed.
By Mr & Mrs Gibson on 14th May - 2019
We have bought and sold via Charters a number of times over the years and most recently the Alresford Branch. The team there are great, always at the end of the phone to answer any questions, we feel like part of the family! We're now moving away from Alresford, but I'm sure we'll keep in touch with everyone.
By Anonymous on 14th May - 2019
Gemma Hill was brilliant all the way through the buying process. She provided support and reassurance when it was needed and was always chasing up the right people to ensure we were able to but our first home. Thank you Gemma!
By Anonymous on 13th May - 2019
Excellent service. All staff were efficient, professional & friendly. A buyer was found within a few weeks. Their support during the period between acceptance of an offer & completion has been so good, particularly from Jo.
By Anonymous on 11th May - 2019
Very organised and kept me up to date all the way through. Very polite professional customer service too. Yes I would recommend them.
By Anonymous on 11th May - 2019
Excellent service. Charters got me a quick sale in a difficult market, at the right price. Their staff were efficient & friendly.
By Anonymous on 9th May - 2019
Ellie at Charters was excellent in keeping us up to date with the progress on our house sale, which lead to a smooth exchange of contracts. Thank you.
By Anonymous on 8th May - 2019
I was kept up to date promptly with the sales progress.
By Mrs Rich on 8th May - 2019
Charters were very responsive and showed me the 2 best properties in the area, from which I chose one to buy. Would happily recommend them.
By Anonymous on 7th May - 2019
Charters were the agents for our recent property purchase. Jo in their Chandlers Ford office was a great help in keeping us updated throughout the process and helping to iron out any wrinkles that cropped up along the way so that we managed to complete in less than 2 months.
By Anonymous on 7th May - 2019
Kept well informed of progress and chased relevant parties as required.
By Anonymous on 6th May - 2019
We were impressed with the professionalism from the start. Communication was excellent. We would recommend Charters to anyone wanting to buy or sell a property.
By Mrs Middleton on 4th May - 2019
From the first approach to the final exchange Charters were brilliant. Peter made us feel comfortable with the valuation and involved us in everything so we felt in control of the whole marketing process, the staff were respectful and enthusiastic when showing people around and when we finally got an offer Jo was simply amazing, kept in regular contact, always cheerful, helpful and went above and beyond. I couldn't be happier
By Mrs Somers on 2nd May - 2019
Always fun to deal with Nony, who is truly one of a kind! Jo Goddard's determination to get the sale completed kept up the momentum. Thank you and looking forward to future investment purchases together.
By Mr Bessey on 2nd May - 2019
Gave timely updates, were able to arrange additional viewings of the property after the offer had been accepted in order to assist the buyers, and easily contactable. The agents, particularly Jo Goddard, made buying our first house much less stressful than it could have been.
By Alex Pethybridge on 2nd May - 2019
The after service through Jo has been non pushy informative and weekly on the same day.
By Mr Dolan on 19th April - 2019
Jo was a pleasure to deal with - always polite, considerate and sympathised with our frustrations along the way. We were regularly updated, nothing was too much trouble and any requests were dealt with immediately. 10/10 for Jo and Charters!
By Anonymous on 9th April - 2019
Charters successfully secured interested parties in the property, even when the first offer failed to progress. The representative for the Estate Agent always kept me informed of the status & progress of the sale, despite the difficulties created by the solicitor acting on behalf of the purchaser’s lender. The sale took longer than expected, but her tenacity and unwavering optimism, ensured we finally managed to get over the line, when I was beginning to lose faith...
By Anonymous on 3rd April - 2019
Very pro active team. Friendly and approachable. Integrated and helpful in what is always a stressful process!
By Mr Pepperell on 30th March - 2019
Held our chain together through negotiations in difficult market conditions and maintained a high level of effective communication with all parties throughout.
By Mr & Mrs Gardiner on 21st March - 2019
Great team from start to finish...top quality photos, quick process to get to a live listing, lots of interest generated and proceeded to a quick, sound offer from a good quality buyer. The team achieved the higher valuation they promised from the outset compared to their competitors. Support from sales progression team ensured the offer moved to exchange without a hitch.
By Anonymous on 18th March - 2019
Although it took over a year to sell the flat, this was due to the challenges in selling retirement property. Once a buyer was found we received weekly updates on the process and prompt responses when we called Charters, so felt informed throughout.
By Mrs A Scott on 16th March - 2019
Super efficient and kept me up to date throughout the whole process. The service after submitting the offer is very competent. Highly recommend.
By K Clarke on 15th March - 2019
Excellent service from the Winchester branch from Rob follow up by Jo who kept us informed at every step
By Mrs Stannard on 15th March - 2019
We have had a great experience with Charters, Mike in the Winchester branch was very accommodating when showing us potential properties to purchase and was excellent when we were negotiating to secure our new property. Jo has been fabulous with communication all the way through the process from offer acceptance to completion and has always been able to answer any questions we had quickly. Tim, Peter and Lucy from the Winchester branch were always so professional. I would definitely recommend Charters!
By G. Chaplin on 28th February - 2019
Jo Goddard and Rob McLaughlin were great from the first meeting all the way to the completion of our house sale. They were always quick to respond to emails and phone calls, and we were always confident that they were doing their best for us. We would definitely recommend Charters and have already done so to friends who have now put their houses on the market with Charters.
By Anonymous on 26th February - 2019
We had a great service from Charters estate agents who kept us updated throughout the house buying process.
By Claire M on 26th February - 2019
Full marks for keeping me in touch during the usual protracted negotiations. Nice work Jo ! And thank you for help whilst looking for some place to rent. Thank you Kathryn. Nice people to do business with!
By Mr Fenn on 22nd February - 2019
Very good experience buying through Charters - Jo Goddard has been helpful and charming in all our dealings with her. The rating is limited to the service we have received from Jo.
By Mr Smith on 22nd February - 2019
Jo was excellent, even when it was getting stressful. Thank Jo
By Mr Bowman on 21st February - 2019
We were pleased with the prompt action by Charters that secured a buyer shortly after appointment and have been impressed with the service received during the period from offer to exchange; Jo Goddard has been proactive in keeping us informed and has been very happy to assist with negotiations.
By Anonymous on 20th February - 2019
Easy to do business with, flexible and quick. Becky made things go through without any hassle !
By Daniel Guest on 12th February - 2019
Very good experience with very helpful staff especially Becky Mead and Bradley from the Bishops Waltham office it was a pleasure to deal with them both who made our moving experience as pain free as possible.
By Kathleen Newman on 8th February - 2019
Charters was very easy to work with. We found people kind, helpful and very patient. Thank you, all,
By Mrs Grant on 4th February - 2019
The team at Charters were exceptional, I asked about a property that I thought was perfect - unfortunately it had gone but they offered an alternative that turned out to be far superior, they knew exactly what I needed. I am now in my perfect home, but the best part was they made it so easy and stress free. In fact this has been the most stress free house move in my entire life.
By Martin Baker on 4th February - 2019
*I sold through Charters* I think the sales team at Charters are really good; ultimately they got me a buyer when I had almost given up. Gemma, the after sales person was very helpful, I appreciated the weekly call/update and she always put my mind at rest.
By Mrs E May on 31st January - 2019
The service provided throughout was exceptional due to the remarkable diligence and perseverance of Jo Goddard who guided us through all the ups and downs of house sale and purchase which is normally a very stressful procedure. She is the most pleasant person I have dealt with in many a year. She is a credit to the Company and we wouldn't hesitate to recommend Charters to anybody who wants first class service.
By Mr Heron on 30th January - 2019
We’ve purchased houses via Charters twice now, and both experiences have been excellent - good communication from start to finish.
By Anonymous on 29th January - 2019
a nonstressful experience with Charters, especially with Rebecca Mead and Chris Smith, whom both answered any query and helped us massively get our new place. I would recommend using Charters to anyone.
By Tobias Harbour on 29th January - 2019
Jo at Charters did an excellent job of keeping me up to date with progress on our move, spent timing phoning around all parties involved and co-ordinated our exchange process very efficiently.
By Sarah Hunt on 29th January - 2019
In researching which agent to appoint for the sale of my 3 bedroom house in Woolston, I chose to appoint Charters Romsey first and foremost due to one of their greatest unique assets.... Rebecca Pitwell who had been recruited in to their business as a front line Sales Negotiator. Why Beccy...Because I had already been blessed with the good fortune of meeting Beccy several years prior in her former job as one of Harwoods top award winning sales negotiators at Southampton Audi. Beccy had sold several new cars to me where her knowledge, honesty and customer centric relationship skills broke the mold for the UK. The experience she delivered through the whole process was so exemplary and exceeded my expectations to the extent that I was inspired to write an extensive social media article on my amazing customer service experience with Rebecca Pitwell. I was so impressed that I also sat down and wrote a personal letter of congratulations to Andrew Doyle CEO for Audi UK Head Office complimenting them on their wonderful branch representative -Rebecca Pitwell. . 2 years later, I had heard that Beccy had taken an upward career step moving into real estate property sales, so naturally I tracked her down to Charters Estates Romsey. When the time came to sell my 3 bedroom Victorian semi in Woolston Southampton, I knew that Beccy would be the one to carry the process through with the utmost professionalism and to represent me as the vendor, so I got back in contact with Becky and she introduced me to her boss Stephen Thornely -Branch Partner for Charters Romsey who came to inspect and perform a valuation on my house the very next day. After enduring several more independent valuations from other agencies, I took the no-brainer decision to appoint Charters Romsey to sell my house. Steven Thornely is a true gentleman and shares many of those same human skills as Beccy. He is knowledgable on the market, actively listens to the needs of the client, and yet has an understated confidence and spoke honestly and accurately with me about his valuation criteria of my property. He explained how Charters work, and the included benefits of being with Charters E.g.: Charters include a privately contracted specialist photographer to produce 23 fabulous photographs of my homes interior and gardens for marketing, and the style in which they write copy for the property descriptions, the option of hosting an open house days and many other unique features and benefits. It was a no-brainer for me, so we agreed terms, had the photo-shoot the following week, and within a day the glossy prospectus of my home was printed and circulated to all of the Charters branches and their client list plus premium listings on Rightmove, and Zoopla which went live immediately. (See photos on the web link at bottom of page). We hosted the open day that following Saturday, which resulted in 4 interested parties each making, offers. The next day after some small negotiations, Beccy called to tell me that the new buyers have agreed to purchase my property for full asking price. We are due to complete mid to late February. Once again Beccy has come up triumphantly and her spirit of excellence continues to shine brightly. Thank you Beccy, Thank you Steven, and thank you Charters for an excellent service. I will highly recommend you.
By Phillip Gazzard on 23rd January - 2019
Gemma and Ellie were very helpful, professional and patient throughout the process. Would highly recommend!!
By Mrs E Holmes on 21st January - 2019
Yes, excellent service, polite and accurate, would recommend Charters to others. Thankyou.
By Mr Holmes on 20th January - 2019
Service was great - kept me informed at all times, answered my questions promptly and handled tricky situations with the buyer well. I liked that I had a dedicated person (Gemma) who saw my sale go through from the time of the buyer making the offer to exchange of contracts and was good at keeping me up to date with progress. Thanks Mike & Gemma and the rest of the office.
By Ingrid Zalenski on 20th January - 2019
An excellent service making what should be a stressful time so much more pleasurable. Having someone chasing your sale with your own best interests at heart is a service many other agents should aspire to provide.
By Mr Nicholson on 18th January - 2019