Charters is proud owners of the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award.
A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service. All our testimonials and reviews go through a strict validation process. We have always asked our clients to provide honest feedback on their experience with Charters.
If you are considering Selling or Letting then we encourage you to see what our past clients say about us. All recent reviews shown below are from people just like you. Trust them.
After a shaky start and mix up over the valuation the Charters team pulled it together and nursed the sale through Brexit hysteria and Covid lockdown! Feedback after every viewing and weekly sum up without fail kept us abreast of proceedings. Hats off to Lucy for conducting the extended viewing of the lucky winner, Nony for dealing with the negotiations and particularly Jo who flew in the face of adversity to progress the protracted legalities with the most recalcitrant and lackadaisical solicitors!
By Anonymous on 25th May - 2020
The agent was very professional and contacted me regularly each week to update on progress and to confirm my situation. Very pleasant to deal with and helped to get my sales completed through the recent social restrictions due to Covid 19
By Mr Kenny on 24th May - 2020
Charters sold our house for a good price in a difficult market. They gave regular updates on the sale, which made us feel confident it would progress to completion - which it did. We did not have to chase them up once. Charters are totally professional.
By Anonymous on 23rd May - 2020
I have been selling my house under the shadow of initially Brexit and now during lock down. During this time everyone at Charters have been very professional, very supportive and I have been kept up to date during the whole process. I will be moving in June and I cannot thank them enough and my particular thanks go to Laura.
By Ms Jenny Bacon on 22nd May - 2020
Jo was exemplary in keeping me updated during the sale of the house, even when there was not much to report. Did her best to keep me positive even when it wasn’t easy to!
By Mr. Holloway on 22nd May - 2020
I highly recommend Charters estate agents in Winchester. It was a long process due to unforeseen circumstances but I can not rate Jo highly enough, she always updated me and returned my many calls and emails! Fantastic service from everyone :)
By Miss Harris on 22nd May - 2020
As first time buyers for a new build, we had no idea what to do and how to go about it but Fiona couldn’t have been more helpful and gave us all the guidance we needed. Our situation wasn’t plain sailing but Fiona stood by us and managed to help us get our first home and the most lovely location, we can’t wait to move in! If you’re a first time buyer or just looking for a new build home then Fiona is your woman! Thank you so much Fiona, you are a credit to Charters! Also a huge thank you to Marie for supporting us through our application!
By Hannah Pitcher on 14th May - 2020
As a family, we have dealt with Charters on a number of matters over the years - this time we were a residential seller. What was going to be a relatively smooth, chain free sale, before the Corvid-19 restrictions came in, was thrown into uncharted water in March this year as everything from a rental check out, to conveyancing paperwork, lending criteria and legal contracts hung in an uncertain balance. Charters navigated this and the new buyer's sudden need to add a chain to the sale, all with the sort of calm logic but persistent urgency completely necessary to surmount the growing logistical, legal and emotional issues facing all parties. Many times the transaction was threatened with collapse, as the problems stacked up but they kept on chipping away all hours and at the weekends so much so that we are in no doubt that without this agency, there is no way we would have completed, or sold at all. They worked incredibly hard for the money they earnt and better value I have not had from an agent in all my 15 years in the property trade.
By J.W. on 11th May - 2020
We would like to say how pleased we have been with Charter's Estate Agents. All the staff were extremely helpful in all aspects regarding communication and service. They are all so cheerful and polite and made us feel as though there was nothing more important than selling our property. When it came to exchanging Contracts in terms of liaising with our and the buyers solicitior Charter's did a fantastic job in pushing things along. Well done and thank you Charter's for everthing. A well deserved 5 Stars.
By Anonymous on 7th May - 2020
Jo Goddard was really helpful during the whole process. This was the first time that I dealt with someone dedicated to help us move the transaction forward. Jo was always available and willing to help. Overall, it was a smooth transaction and we were very grateful for all her work so we were able to complete as soon as possible.
By Mrs Topiol on 6th May - 2020
Outstanding service! Professional in every respect , knowledgeable of the area and all aspects relating to the purchase and selling of the property. We have bought and sold a few properties in our time but Charters rank as the best agents we have ever used! Thank you!
By Mrs A Nicholson on 6th May - 2020
Fantastic service! I've just sold a house through Charters, primarily dealing with Victoria and Stephen. They've been brilliant throughout the process despite a number of stumbling blocks which they've helped to resolve. They're friendly, approachable and really proactive in every aspect of their roles, always staying professional and a pleasure to do business with. Communication is key for me and I felt their communication was spot on at every step of the process. The other thing I particularly liked from the initial conversations with Victoria was that she wasn't pushy to try and get my business, unlike many other estate agents I've dealt with, she simply explained what Charters could offer and let me decide whether to proceed. I'd happily recommend Charters and a big thanks to Victoria and Stephen for your help.
By Mr Sam Nugent on 5th May - 2020
Victoria has been great! Has dealt with our requirements very promptly, even during this lockdown! She is a very friendly person to get on with & everything is dealt with in a very caring & professional way
By Anonymous on 5th May - 2020
Having been in the house building industry for many decades, and now as a landlord, I believe that I am well qualified to make an wholly incontrovertible statement in regards to Charters Estate Agents which is: "Charters are truly exceptional and quite unequivocally by far the best estate agent I have dealt with during more than forty years in the business. Gary Brown the lettings sales manager and his team are quite exceptional. Their commitment is always wholly consistent such that they replicate on a continuous basis a quite staggering degree of devoted care and attention not only to the landlord but also the tenant alike. Following the tenant taking up occupancy of a dwelling, the day to day management is then looked after by the Lettings Department which is headed-up by Tracey Docherty. Tracey is yet another superb manager with a team that is more than exceptional in making absolutely certain that the needs of the tenant is paramount in their endeavours to provide a hugely committed and absolutely first class service. Having over many years, enjoyed (as a landlord) a quite perfect relationship with Charters whereupon I can say that Charters have found numerous tenants, all of whom have been 'Model Tenants' and not one has ever missed a rental payment. Writing this review has provided me with the perfect opportunity to express my appreciation to: Suzanne Diamond - Lettings Director. Gary Brown - Lettings Sales Manager, along with Gary's whole team who are just about the nicest group of people one could have the opportunity to be associated with. Similarly, the immediately aforementioned comments are wholly applicable to Tracey Docherty and her team that so very attentively look after the direct care and attention of tenants. Always doing their best endeavours to promptly resolve any queries a tenant may have; and should they have an issue, for example a possible fault with an appliance, they make absolutely certain the matter is promptly resolved. Should anyone have any doubts as to the veracity of this review, then please speak to Gary Brown the Charters Sales Manager who will then provide my personal telephone number.,,, you may then telephone me and I can then say: "Yes it's all true, for Charters staff are all absolutely unbelievably committed and well deserving of the highest level of praise". Graeme Piper
By Mr Piper on 4th May - 2020
We had excellent service
By Anonymous on 2nd May - 2020
From start to finish a faultless service allowing my family and I to seamlessly move towards completing the purchase of our new home. Even during these difficult times working from home, the contact and assistance never faltered.
By Justin Nicholson on 1st May - 2020
Excellent service and so professional throughout the process. Couldn’t rate them highly enough
By Mrs Marler on 29th April - 2020
Professional service and prompt response rates - really took the stress out of the mortgage process. Would definitely use their services again in the future!
By Carl Fletcher on 28th April - 2020
Ours was not a simple House to sell by any means due to finance complications and the current Covid 19 so Without Stephens support I'm unsure whether or not I would have been able to go through the process! he's a consummate professional who has a wealth of knowledge and contacts in the industry..yet sensitive to his clients mood...which mine changed on a daily basis its a big deal buying and selling your Home but if your Lucky as we were to get a Stephen I can guarantee the whole process will be a lot more enjoyable...I would not hesitate to 100% recommend him and we for sure we always use Charters and there Team in any future House Dealings...
By Jac Taylor on 27th April - 2020
Really good. I was kept updated all the way through from my first starting negotiaitng procedure in mid Jan until completion at the end of April.
By Anonymous on 26th April - 2020
A very efficient and friendly service from Victoria, Elle, Ella & Hazel. Very approachable, adaptable and continuously working to give us the best service, which they did in abundance!.
By Anonymous on 23rd April - 2020
Recently completed our remortgage with Kev. Not only did he manage to save us over £100 per month but also in these uncertain times ensured that the remortgage was processed extremely quickly with the best lender. Thank you again Kev and would highly recommend.
By Richard Timson on 23rd April - 2020
Buying our first house was extremely stressful as you can imagine, Chawley really made our mortgage journey extremely smooth and I will always be grateful for that! He was extremely professional and held our hand through the process, it was all very new to me but chawley explained all the steps and insured I understood. I will 100% be recommending him in the future, great guy!
By Kloe Callender on 21st April - 2020
I discovered Charters Financial services when i first started looking for a property in 2019. I was introduced to Mark Pyman,as it was my first mortgage i was understanbly nervous and looking for somebody who could guide me through the mortgage process with the least stress possible. Mark immediatley put me at ease on our first meeting. He was very thorough running through budgets and affordability with me and obviously had extensive knowledge of the mortgage business and which lenders would most suit my needs. I didnt go ahead with that particular property but knew that i was in safe hands with Charters so kept their details. Eventually i found another property and gave Charters another call. The service i received from both Mark and Cara was exemplory. I was kept fully informed at every step of the way and always had every confidence that i was in safe hands. They managed to find an excellent deal for me and i am now in my new property. Thankyou so much....i will be more than happy to recommend you. You went above and beyond my expectations.
By Carol White on 20th April - 2020
Very professional and efficient service from Gary Brown to let our property out.
By Anonymous on 20th April - 2020
Chawley provided an excellent service. His communication was first class. We have both remortgaged and bought a new property with the advice from Chawley. He made the whole process stress free and easy. I wouldn’t hesitate to recommend Chawley to anyone looking for an extremely knowledgable and efficient mortgage advisor.
By Faye McComb on 17th April - 2020
Great customer service, always available for advice and information, friendly and helpful
By Anna Skelton on 17th April - 2020
Great service - Gary has been incredibly professional and proficient throughout our lettings process, especially considering the current Covid situation.
By Anonymous on 16th April - 2020
Very attentive after sales service from Jo. Made the whole process very efficient and easy
By Anonymous on 15th April - 2020
Everyone at Charters were extremely professional, friendly and efficient helping to make our move run smoothly, Especially during a challenging time.
By Hazel Martin on 14th April - 2020
Gary at Charters Winchester was very responsive, reasonable and helpful. I can't fault any aspect of the service. Recommend.
By A V Winter on 8th April - 2020
I have found Charters to be very helpful and straightforward in my recent search for a rental property.
By Eleanor Kelly on 6th April - 2020
Excellent initiative prior to corona virus lockdown to video my property so that it could be marketed effectively. Also good negotiation in finalising a deal suitable to both parties.
By David Agrell on 6th April - 2020
Excellent communication. Always friendly and approachable when dealing with any of the team. Felt like they couldn’t do enough to help with any property related matter!
By Mr Rogers on 4th April - 2020
Prompt, professional and pleasant to deal with. Gary was not at all pushy and has been keen to ensure all questions were answers and all doubts removed. An excellent customer experience
By Mrs Tyler on 4th April - 2020
Charters were exceptionally professional from the start and I felt confident they would do their best to sell my house and get me the price I needed. I would particularly like to thank Jo Goddard, Sales Progressor, who definitely earned the fee by keeping me informed and driving things forward when we hit some bumps along the way. I really felt like she was on my side and doing everything she could to help meet the necessary timescales despite the Covid 19 challenges! Fantastic service!
By Anonymous on 1st April - 2020
Excellent company to work with, quick to respond with any questions and information required. Emily has been very helpful and professional.
By Anonymous on 31st March - 2020
Speedy , enthusiastic & efficient service. Always friendly and happy accommodate our needs.
By Anonymous on 30th March - 2020
I recently had them help me with the home hunting. They have done an excellent job with recommendation and guidance of the viewing. The advices have been professional and considerate. Will definitely recommend to everyone!
By Laurel on 30th March - 2020
Ella Archer has been instrumental in the smooth sailing of our house purchase, given the circumstances with the virus across the country she has reassured us at every step and kept in contact with all updates - you wouldn't know there was a pandemic with the level of service we are getting. As first time buyers it has been a pleasure dealing with such a friendly and professional character. Keep up the great work! :)
By Mr J Oakley & Miss S Spellman on 30th March - 2020
Very professional and helpful. Quick responses and replies Agent who oversaw sale/ purchase transaction was proactive and instrumental in progressing the sale through. She demonstrated excellent communication and dedication throughout the process.
By Ms White on 30th March - 2020
The service I received from Charters (even though very protracted) was always informative and up to date at every move of the process, there were times I felt the deal was going on too long but I was persuaded otherwise and thanks to 'Jo' I managed to go right through to the end, very professional and very persuasive.
By Mr Simpson on 28th March - 2020
Hi Jonathon and the team i just wanted to thank you all in this very difficult time and especially Sarah. To cheer you all up i wanted you to know that it was hilarious the other day when she popped out for photos, picture the scene. She wrapped up like a Ninja with scarf around her face and gloves on, stealthily approaching the house. We passed like ships in the night at least the dog didn't bite this strange person (or trip her up on the lead as i am sure she couldn't see over the scarf) approaching the house and i managed to drag her away. (The dog not Sarah) out of the gate and onto the green keeping the six feet rule of social isolation. after ten minutes i looked up to see a mad person windmilling their arms and shouting. Of course i couldn't hear what she was saying as she still had her scarf on. Any way the pictures came out great and being an author perhaps i now have some new content for my next novel. a thriller or possibly a comedy called THE WINDMILLING DEATH NINJA or THE CLOAKED WOMAN. I wish you all well over these turbulent times and hopefully we will start where we left off in a couple of months. Take care of yourselves love Jayne x
By Mrs Jayne Stennett on 27th March - 2020
Very professional. Thank you.
By Anonymous on 27th March - 2020
Jo who dealt with my purchase was really friendly, kept in touch on a regular basis and was very professional throughout. It was never a problem to get in contact a message left always resulted in a quickly returned call. Overall a very good experience dealing with Charters
By Mr Mann on 20th March - 2020
Charters are by far the most professional and attentive Estate Agent we have dealt with. In particular, Ella Archer was extremely responsive and supported us closely with our search. She is a credit to Charters. My partner and I will without a doubt recommend friends and family to Charters and Ella in the future.
By Anonymous on 19th March - 2020
Friendly and supportive, kept us updated the whole way through
By WIles on 19th March - 2020
Charters have exceeded our expectations. Everyone at the office in Alton is extremely knowledgeable, helpful and proactive. We have been well looked after and kept up to date at every stage. I know that a lot of hard work must be going on behind the scenes but from our point of view the process of selling our house has been smooth and stress free. Viewings were lined up before our house was on the market and then it was sold within a few days of being online. What more could you ask for! I would highly recommend Charters to anyone wanting to sell their house without the added stress that you would expect from selling.
By Mr/s Woods on 18th March - 2020
Engaging without being pushy, staff fill you with well earned confidence with their knowledge and attention to detail . I was particularly impressed with Sarah Harris and her salesmanship ensuring all the relevant extras were noted down to share with other staff ahead of viewings. Also there’s a real personal touch with Alton branch- I feel they all understand my position and needs very well.
By Jane Aylen on 18th March - 2020
Their after sales service was excellent
By Anonymous on 13th March - 2020