Charters is proud owners of the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award.

A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service. All our testimonials and reviews go through a strict validation process. We have always asked our clients to provide honest feedback on their experience with Charters.

If you are considering Selling or Letting then we encourage you to see what our past clients say about us. All recent reviews shown below are from people just like you. Trust them.

 

 

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Lesliel is a star

Very professional and quick with processing information, especially Leslie she went over and beyond to help me out! From talking to your team the past few days I have nothing but good words to say

By Carl Moore on 17th September - 2021
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Charters provided a first class service from start to finish. The staff are friendly and approachable, and provided constant updates throughout the sale.

By Anonymous on 17th September - 2021
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Stephen Henry rated excellent sales progressor!

Charters found me a buyer very quickly and their sales progression team showed great efficiency and persistence in keeping the sale on track.

By Anonymous on 17th September - 2021
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Perfect

When we first viewed the property with Elspeth Ayling to when we finally completed with Jo Goddard it has been a professional and brilliant service all round. Thanks!!

By Mr Giles on 16th September - 2021
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Jo has been brilliant throughout the lengthy sale of our property, always keeping us up to date and reassuring us when needed.

By Anonymous on 14th September - 2021
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Amazing service!

Amazing service. Clear emails and friendly staff. Leslie (from the Bishops Waltham branch) was particularly helpful in all aspects and made me feel at ease with all the paperwork that was needed.

By Anonymous on 14th September - 2021
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Fantastic service

This is the second time using Charters, once again from marketing to selling the service was fantastic. Kept updated all the way through by the sales progressor. Would highly recommend.

By Anonymous on 13th September - 2021
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Good service

I was kept well informed throughout the process. Steven was always pleasant and helpful with any queries I had.

By Leanne Myers on 12th September - 2021
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Charters - highly recommended

The team at charters have been so helpful and professional throughout the process of selling our home and purchasing a new home. We initially worked closely with the local office in Alton, the team are always friendly and go out of their way to help. Once we sold our property we worked closely with Stephen Henry from the sales team who liaised closely with us and our buyers to ensure the process was a straight forward as possible. Stephen kept in close contact with us and updated us regularly. He was also professional and supportive throughout the process. We would like to thank Charters for all their kindness and support, and would recommend to anyone looking to buy/sell.

By Abi Cinti on 12th September - 2021
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Charters is the best estate agents around

The team at charters especially Jo did a great job on a complicated move , efficient and friendly always returning calls , would not hesitate to recommend this company

By Mrs Larkin on 8th September - 2021
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Exceptionally professional service

Staff has been very professional throughout the process. The responsive and helpful attitude is highly appreciated.

By Marco Baiguera on 5th September - 2021
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Excellent and professional

Excellent and efficient service. Stephen has been kind and understanding throughout, has kept me updated on a weekly basis and always returned my calls and emails promptly.

By Carole Appleby on 3rd September - 2021
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Efficient and friendly service

Efficient and friendly service, the team know when to contact you and when to use their autonomy and expertise to drive things forward.

By Kate Matley on 30th August - 2021
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Very good service

Very good service from start to finish.

By Anonymous on 29th August - 2021
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Excellent communication and a first class service overall

By Mrs Mortimer on 27th August - 2021
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Excellent sales progression team, I had the same person who kept me updated all the time. Always called me back and very understanding

By Anne Jones on 27th August - 2021
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Professional Service

As a new tenant in Winchester, I found Charters to be efficient, friendly, thorough and professional. Teamwork between departments is good, and staff (especially Christina and Leslie) have always been happy and prompt in providing further support and advice.

By Trusted Customer on 26th August - 2021
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Very efficient service. Stephen kept ‘on the case’ throughout.

By Ian Farley on 26th August - 2021
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All round fantastic

Charters were fantastic throughout the entire process. I was very impressed with the knowledge of Simon about the local area and how enthusiastic he was. We were impressed with the pictures taken for the brochure and online information and felt it reflected our property in the best light. We were delighted at how many viewings they arranged for our property particularly when our initial buyer pulled out and we had to arrange for second viewings. They were proactive in using the contacts on their books as well as quickly encouraging people to come and view our home. Throughout the process they were always very quick to respond to emails and phone calls. They were kind and friendly and we felt they were genuinely caring throughout the entire process. They offered help and advice and were able to answer all of our questions quickly. We are delighted with the service that they offered and have recommended to others and would not hesitate to use them again.

By Mrs Tiffany Baxendale on 25th August - 2021
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Professional and efficient service

Very professional and efficient throughout the process. Would not hesitate to recommend them. The whole team worked well together from the time that Nick did his initial visit to value our property through the viewings and finally with Jo chasing the very sluggish solicitors.

By Anonymous on 25th August - 2021
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Stephen Henry of Charters was a complete pleasure to deal with. He responded promptly to all communications with a calm and friendly manner and was as helpful as he could possibly be. I’m extremely grateful to him for all his help with selling the house .

By Maria Mallett on 25th August - 2021
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Rapid and diligent

Jo was rapid and diligent when it came to handling the process of my first time purchase and kept the process moving forward effectively with the seller.

By Anonymous on 24th August - 2021
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Stephen was our liaison between us and our vendor. He was brilliant - so helpful and reassuring throughout the process, which at times wasn’t easy! We received regular updates and nothing was too much trouble. Thankyou for all your support, we really appreciate it.

By Anonymous on 22nd August - 2021
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Thank you, Storme

Storme was absolutely brilliant in progressing our sale for us. Nothing was too much trouble, she kept us updated the whole way through and without her we don’t think we would have been able to exchange on our property in the timescales we needed to.

By Anonymous on 20th August - 2021
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Charters offered brilliant support in the purchase of my new property. I was in a complex chain and Jo Goddard did a great job of keeping me informed. I would recommend using Charters.

By Anonymous on 20th August - 2021
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Pleasantly empathetic staff

During a complex and protracted sale, every effort was made to keep me informed.

By Anonymous on 20th August - 2021
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We were the buyers in this transaction but were constantly kept up to date by Charters. More often than note Jo informed us of updates well before our solicitors. Patient, understanding, friendly and always available I will definitely use them for when we next move home.

By Anonymous on 18th August - 2021
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The service and help we had from Stephen at Charters was first class. Couldn’t thank him enough for all his help and hard work.

By Anonymous on 16th August - 2021
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Helpful and great service.

By Anonymous on 16th August - 2021
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Excellent, especially the follow up between sale agreed and completion.

Prompt and efficient when advertising and finding a buyer. Then regular contact was maintained between agreeing the sale and completion. It was a real benefit to have a named individual checking on progress with all interested parties and ensuring that nothing was allowed to drift.

By Anonymous on 13th August - 2021
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Completed above, excellent

Charters as an estate agent were a bit off piece when they hooked us in, Jo Goddard was really excellent, because of her I would use them again.

By Marc on 11th August - 2021
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Amazing customer service

From start to finish, Charters have been amazing with our new house purchase! Erikson was super responsive from the first enquiry to the last and we probably wouldn’t be in our lovely new home now if it wasn’t for Storme chasing the developers and solicitors daily (sometimes hourly!) Buying a house is mega stressful but we both felt reassured knowing that Storme was on the case and pushing to ensure we met the completion date (which we did!) Thank you Erikson, Storme and Charters.

By J Bailey on 11th August - 2021
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Gwen from sales progression was great. I could phone her at any time and she would find out what was happening with my sale. At one point the buyer didn’t want to pay for a document that is traditionally paid for by buyer and my solicitor was having trouble trying to get money from her and progress with the sale. When it was referred to Gwen she sorted it out in a couple oh hours without me being involved at all.

By Anonymous on 10th August - 2021
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Everything went smoothly and we were kept well informed during process.

Sale went smoothly and really appreciated the weekly updates. Would definetly buy or sell from Charters again and recommend them.

By Anonymous on 10th August - 2021
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After sales excellent. Caution needed with rest

Stephen , who dealt with sales progression has been superb. Excellent communication at all times and a friendly professional manor. I was less satisfied with certain aspects of the sales team . Whilst many of the sales team were excellent , others were less so and ( I felt ) less than honest with me

By Anonymous on 10th August - 2021
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Friendly

Very friendly and helpful, went out of the way to help us book a viewing and after sales support was efficient.

By Ms Judd on 6th August - 2021
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Same reasons as above

Professional when needed also helpful and friendly

By Mrs Nash on 6th August - 2021
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Excellent service from start to finish. Brilliant communication and support throughout the process.

By Anonymous on 4th August - 2021
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Great service from sale to completion

Helpful and reliable

By Anonymous on 3rd August - 2021
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Stephan and joe did a fantastic job of keep the momentum going

Stephan and joe did a fantastic job of keep the momentum going Throughout the process - great people to work with. Highly recommended

By Mr Drury on 2nd August - 2021
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A positive energy in challenging circumstances.

Great handover service after my offer was accepted. There remained MANY issues with my mortgage provider and solicitors but Jo Goddard was consistant and dilligent, holding all parties in the transaction together and informed. It was also nice to hear a bright and positive voice in the midst of challenging situations.

By Mr Windsor on 28th July - 2021
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Expensive, but worth the extra money

Expensive, but worth the extra money. Recommended marketing at a higher asking price that other agents and sold at the asking price. The support provided from accepting offer to completion was very helpful. Communication during the period when viewings were happening could have been better, but this was a very busy period in April (driven by the stamp duty holiday end approaching)

By Alan on 27th July - 2021
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Jo has been wonderful throughout - very reassuring and patient with regular updates all through what has at times been a very stressful period.

By Ms Rawlings on 27th July - 2021
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Great ability to handle your house sale for you.

It was a difficult sale which I was inexperienced to deal with. So thank god I was able to rely on Charters who guided me with exceptional patience, friendliness and evident skill through to completion.

By Ms L Lee on 25th July - 2021
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Excellent communication form Stephen, who would update & chase people

I loved that we had a really lovely man Stephen who wold call regularly to update us on our sale and would chase all relevant parties. It was so nice to have someone to chat with, he was so sincere and charming. I loved our conversations a true asset to the company!

By Mrs Shadbolt on 23rd July - 2021
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Fast and professional customer service. I recommend 😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎🤔🤔😎😎😎👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

By Michal Rola on 23rd July - 2021
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Excellent estate agent

The Excellent Estate Agent - Kevin, Beccy, Jo Lisa and Sarah including whole team. The whole team of charters went above and beyond our expectations. Sarah gave us the best viewing house experience. Kevin and Beccy helped us to get through the mortgage and getting everything done in time. Kevin, Beccy, Jo and Lisa always immediately returned our calls and made the whole buying process in a professional manner. Expertise, knowledge and experience put us at ease. Every situation that we encountered Charters team rise to the occasion with patience and solutions. I cannot say thank you enough. Highly recommend to anyone in the market to buy or sell their home. The best customer service I’ve ever received.

By Mrs Lohani on 20th July - 2021
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Efficient, communicative and helpful. Very pleased with the service we received.

By Anonymous on 14th July - 2021
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Stephen Henry was great, being an agent myself i know what it takes to get sales through and how chains can be difficult to manage. Stephen however was clear concise and emphatic when things got tough as they inevitably did! This message and review is a big THANK YOU to Stephen who helped get things to an exchange and a smooth completion, it was hugely appreciated. Thanks again Robert

By Anonymous on 14th July - 2021
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Thank you, an outstanding service!

Cheryl Picket is an absolutely outstanding member of staff, she patiently helped me through the process step by step and nothing was too much trouble, she is an asset to your team! Thank you!

By Marilitsa Alexiou on 14th July - 2021