Charters is proud owners of the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award.
A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service. All our testimonials and reviews go through a strict validation process. We have always asked our clients to provide honest feedback on their experience with Charters.
If you are considering Selling or Letting then we encourage you to see what our past clients say about us. All recent reviews shown below are from people just like you. Trust them.
Charters couldn’t have done more to ensure the quick and smooth sale of our house. They were quick to line up viewings before the property had even gone online. The communication was great, prompt and polite. The whole team were lovely to deal with, especially Nony who attentively closed our deal last thing on a Sunday! Thank you Charters!
By Anonymous on 17th February - 2020
We’re in the middle of a search for a new home and couldn’t be more grateful to Charters. They’ve helped us to understand the market and shown us around so we know the options. We are deciding between a few different properties so don’t know if we’ll actually end up working with Charters—their properties are lovely but Winchester has a limited, fast-paced market! However, hands down—they’ve been the most helpful! We wanted to praise this great assistance from Charters to signal to others who are new to the area that you should definitely get in touch with Charters!
By Anonymous on 17th February - 2020
I have been buying through Charters Estate Agents, and the process took a long time, because we were dealing with a development. BUT Charters were amazing. I really appreciated how they kept me up to date each week and kept me sane with knowing what was going on. This is the best experience I have had with an Estate Agent. I am selling through another Agent and it is terrible - ESPECIALLY when you have had such wonderful service through Charters. Thank you to Jo and the team for helping me.
By Miss T Simmons on 17th February - 2020
We dealt with Eden Bravery whilst looking for a new home. We looked around various houses with various agents. Eden Bravery at Charters was head and shoulders above anyone else we dealt with. I'm sorry we did buy a house from them as I feel sure we would have been looked after in a similar way we were shown around the property on sale with Charters. Questions were answered promptly and accurately. We were kept informed of developments and followed up without being pestered. Eden said she had not been doing the job that long, hopefully the dedication shown to us won't evaporate over time.
By Anonymous on 17th February - 2020
This review relates to Jo Goddard, the sales progressor working between us as the buyers and the vendor. Jo has kept us well informed throughout the process; always cheerful, yet professional. Thank you Jo!
By Anonymous on 16th February - 2020
Very personal service and photos done quickly and beautifully. From putting my house up for sale to an offer barely a month.
By Anonymous on 16th February - 2020
Ella was incredibly helpful throughout our journey to finding a home. She always considers us for properties coming to the market and made a number of one-off viewings for properties that had yet not come to the open market. She kept us updated on a regular Basis about the housing market and was always friendly and pleasant.
By Anonymous on 14th February - 2020
Charters are always friendly, efficient, have great communication and most importantly deliver when it comes to achieving house prices. Charters have facilitated many transactions for us (selling and buying), so we have dealt with all aspects of the business with great success. They're a pleasure too work with.
By Alex on 14th February - 2020
It has made selling the property much easier having Stephen as the go between
By Heather Stone on 14th February - 2020
Throughout a very stressful and frustrating 7 months,Jo Goddard has been there for us.She kept us updated with any news - good and not so good.She never forgot how important this whole transaction was to us even though we must only have represented a very small part of her workload. Every client in this most frustrating situation needs a Jo Goddard as their personal Rottweiler.Thanks a million,Jo.
By Anonymous on 14th February - 2020
They were very attentive during the selling process, both with viewings and giving us weekly updates as to status of our sale. Once we had sold we were kept in the loop as to the status of our sale and our purchase further up the chain. Even with issues further up the chain, we were told of all options and were encouraged to make our own decision in our own time.
By Mr Hunt on 13th February - 2020
Everyone we dealt with was professional, knowledgeable and friendly. Elle in particular was really helpful and has struck the perfect balance between being proactive without being pushy. Thank you for your help with our property search.
By Anonymous on 13th February - 2020
Gemma and Rebecca were excellent. They communicated really well with me and kept me up to date on developments. They were very good at getting things moving with solicitors.
By Joshua Gouge on 13th February - 2020
They produced a really good brochure and marketing material, and within a short period found us a really good buyer; good communication throughout and excellent service.
By Anonymous on 13th February - 2020
I was the go-between in selling my father’s house after he moved into a nursing home. The buyer was not the easiest to deal with but we got there in the end due, in no short measure, to the patience and persistence of Jo, who handled the process for Charters and kept us well informed throughout.
By Anonymous on 13th February - 2020
The Charters team at Bishop's Waltham were excellent. They were highly motivated, very professional and found us a buyer very quickly. They communicated with us very regularly and accurately. All the viewings they conducted were accompanied and carried out on time with the minimum of disruption. The chain of sales proved problematic at one point but their progress chasing team based at Chandlers Ford were outstanding. They left no stone unturned, communicated with us at least once a day, frequently more, offered very good advice and remained positive and professional throughout seeing the transaction through to a successful conclusion.
By Mr R Lambie on 12th February - 2020
Professional, human and thoughtful. Wouldn't hesitate to recommend Charters based on our experience so far.
By Anonymous on 12th February - 2020
Mike helped a lot to find the house and finalizing the deal! after sales side, Jo really tried to help and chased up the process although vendor and solicitor were very slow on their side.
By Mr Guler on 11th February - 2020
Absolutely brilliant service. My questions were answered fully and quickly. I never had to chase anything up. I received friendly personal efficient and professional treatment from Edward at Alton and Gemma at sales progression.
By Ms G Cross on 8th February - 2020
Gemma who works for Charters worked tirelessly for the complete chain and helped us immensely despite Charters not being our agent. There were 7 in a very complex chain and had it not been for Gemma I don’t think we would still have exchanged contracts! We wouldn’t hesitate to use Charters.
By Claire Marshall on 7th February - 2020
Excellent service - professional and helpful.
By Mr Moseley on 6th February - 2020
Regular helpful feedback 're progress of property purchase. Much more usefull than those of my own agent. Thank you.
By Anonymous on 6th February - 2020
Fiona and the team at Charters were very professional throughout and did a great job selling our properties for us.
By Max on 4th February - 2020
Frances at Alresford went out of her way to accommodate a no notice panic viewing of a rental property due to our circumstances. Although we were unsuccessful in securing the property she is pro-active rather than re-active, has a very pleasant manner and good client approach. She is an asset to your company.
By Anonymous on 4th February - 2020
We have sold our house and bought another, both through Charters. They have been superb from beginning to end. The sales team and the post sales team have been amazing. Communication has been efficient and prompt and I haven't needed to chase them. Steven in the post sales team has been superb! Thank you so much!
By Anonymous on 3rd February - 2020
Friendly and helpful, didn't contact us and bug us too much but keep us updated with what was going on and answered our questions
By Mr and Mrs Keary on 3rd February - 2020
A friendly, helpful and professional service from the outset and throughout the process of finding and buying a new home. Would recommend and would use again
By Anonymous on 3rd February - 2020
5th sell using Charters! The Bishop’s Waltham team are very friendly and helpful. Thanks to Matt, Dale and Jonny.
By Anonymous on 3rd February - 2020
All at Charters provided us with a professional, friendly, efficient and effective service, dealing sensitively and supportively with the sale of our family home following bereavement.
By Elspeth Wales on 2nd February - 2020
selling our property, finding our new home and sourcing a rental property for an interim period was seamless with the team in Chandlers Ford. Stephen Henry was superb in ensuring our sale progressed smoothly and kept us informed at each step. Well Done and thanks to you all at the Chandlers Ford office.
By Mr and Mrs Richardson on 2nd February - 2020
What a delightful ride buying a property through Charters of Alresford!! Having identified possible properties , appointments were made for us to view very quickly and all escorted from Branch. We painstakingly visited and revisited our final choices, again escorted with great patience and local knowledge which helped enormously. Our viewings, subsequent discussions and ultimately successful offer were genuinely made easier by the professional guidance of all the Alresford team. There was a lot of laughter and a sincere connection between us which made the whole process a pleasure.
By Cannings on 1st February - 2020
Becky Mead and the whole team gave us confidence that the process would run smoothly ,and it did
By Anthony Sheppard on 31st January - 2020
A first class service, especial from Jo the sales Progressor. Being an Ex Agent and Repossession Asset Manager for 35 years, I understand the importance to & professionalism and Charters did not fall short. Thank you for an excellent service
By Mr Eldridge on 31st January - 2020
Jo is an amazing estate agent and always very helpful. I wish I had used charters to sell my house, they are all very professional and quick to give feedback. Very happy with charters.
By Amy Borrill on 31st January - 2020
Hazel from Charters has been very professional in providing us with a very good client service. On regular basis, almost every week we have been presented with a choice of few properties that matched our requirements. Would recommend to everyone who requires high level of professionalism.
By Darius on 29th January - 2020
Love their rapid and very friendly responses. Nothing is too much trouble. They go over and above!
By Holly Edwards and Andrew Moat on 29th January - 2020
I have been property searching for the last 6 months. It has been a slow market but Becky and her team at the Romsey office did their best to find properties that matched our requirements. Good estate agents are those that listen to the client and try to find the best possible matches. Becky was awesome at this and a pleasure to work with.
By Mrs N Sully on 29th January - 2020
Having just sold and purchased through the Winchester office, Charters were an absolute pleasure to deal with. Everything from the initial photography through to the sales progression team was superb. Nony looked after both transactions and is a true proactive deal maker. Could not recommend highly enough.
By Mr M Castle on 28th January - 2020
All staff superb, Nony in particular full of energy, positivity and persuasiveness - relentless in serving her clients!
By Anonymous on 27th January - 2020
Excellent team at the Winchester office headed by Nony. Always kept me informed of progress and potential customers. Viewings were carried out by them on a regular basis with informative feedback. A very pleased customer
By Mr E Harper on 27th January - 2020
Estate Agents don’t exactly have a great reputation but having moved quite a number of times I an delighted to find Charters are the exception to the rule! Their office in Chandlers Ford were efficient , thorough, proactive but above all else genuinely nice people. Selling our property was quick and painless as they did all the hard work behind the scenes! We would highly recommend them to anyone thinking of going on the market.
By Mr & Mrs Cannings on 26th January - 2020
Stephen kept everything in my sale moving, was always available by phone or email & kept communication informative & clear in stressful circumstances
By Anonymous on 25th January - 2020
Gemma has been amazing with everything.. We so grateful for her service with helping us with our new home.. Thankyou so much
By Xanna Scott on 24th January - 2020
I cannot recommend Charters enough. From start to finish they were excellent. A great big thankyou to all the staff for everything.
By Mrs L Collier on 22nd January - 2020
Ella Archer, the agent, was very kind and knowledgeable. She provided us with all information needed and helped us go through a smooth process to communicate our needs with the landlord. We do really appreciate the help.
By Anonymous on 21st January - 2020
I would particularly like to mention Ella Archer. She was so helpful all the way through, keeping me informed all the way from the initial viewing to agreeing an offer.
By Mrs Clark on 18th January - 2020
Absolutely brilliant team at Charters. Especially Kat. Helped me with any queries, efficient and reliable. Very pleased at how swiftly this move has gone..thank you.
By Ali Hider on 16th January - 2020
Relaxed professional dealings with our letting, would recommend !
By Anonymous on 16th January - 2020
The team at Charters Romsey were absolutely brilliant throughout. They have definitely changed our view of estate agents. Ours was a difficult sale but the entire team were supportive and professional throughout. Must make special mention of cheery Jo Goddard of the progression team who went above and beyond the normal call of duty to keep things moving - she deserves a medal!
By Anonymous on 15th January - 2020
Very good service from start to finish. Lots of information provided with honest advice. Often went out of their way to help. Jo in particular kept us well informed during the conveyancing process liaising on a number of issues, very useful as we are based overseas.
By Andy on 15th January - 2020