Charters is proud owners of the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award.

A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service. All our testimonials and reviews go through a strict validation process. We have always asked our clients to provide honest feedback on their experience with Charters.

If you are considering Selling or Letting then we encourage you to see what our past clients say about us. All recent reviews shown below are from people just like you. Trust them.

 

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Great service

As a buyer, the team at Charters were brilliant. They kept me up to date on progress of the purchase and were much better at responding than the seller’s solicitors.

By Mr Gardener on 18th September - 2019
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Impressed

We bought a house through charters, bitnsold through another agent. We were impressed by Charters: Jo was great - really helpful, friendly, efficient, professional and understanding. Our move would have been much worse, and much slower, without her expertise!

By Anonymous on 16th September - 2019
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Excellent customer care

Excellent service from a very friendly agent. Sarah was exceptionally helpful and kept in contact throughout the time I was looking to buy my next house.

By Anonymous on 9th September - 2019
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Charlotte Nash is absolutely brilliant - a shining example for Charters

Two words describe Charlotte Nash - 'Absolutely brilliant'. She is a perfect advocate for one of foremost Estate Agents in Winchester and surrounding environs. Within an hour of speaking to her she had organised 8 viewings that same day and was very quick to follow up on our thoughts. She arranged further viewings without equivocation and was erudite, both generally, and in relation to each property we viewed. No hard sell, very polite and friendly, very well dressed and a great listener for our needs. She made helpful suggestions without hesitation but was not pushy in the slightest. Charlotte was a charming young lady and an absolute pleasure to deal with. If only more sales managers were like her! Charters are lucky to have her with her consummate people skills, charm, intelligence and enthusiasm.

By Phil Russell on 5th September - 2019
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Great help and very knowledgable

My experience with Sarah from the Alresford branch was really positive. She helped me to find the right properties and was very helpful with the many questions I had throughout the process.

By Anonymous on 5th September - 2019
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Charters were refreshingly trustworthy and professional in their services.

I thought that Charters were helpful, practical and patient in my sale and were excellent at keeping me informed as to progress. In relation to purchase, they were trustworthy and professional in assisting me to secure a super property. I am full of praise for them!

By Anonymous on 5th September - 2019
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Found me the property I'd been searching for...thanks Charlotte, much appreciated

By Robert Halling on 5th September - 2019
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Fantastically focussed customer service

Great communication from start to finish. Professional, friendly and made process very happy and enjoyable Well done

By Julie Bull on 4th September - 2019
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Top team.

Following poor service from other local estate agents, we cannot recommend the team at Charters enough. They went above and beyond to accommodate us with both our sale and purchase of a new house always keeping us in the loop.

By Mr & Mrs Parker on 3rd September - 2019
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Painless, positive process . Well done!

Always keeping us up to date with how things were moving along on a weekly basis . The general management of the whole process was good including any ‘tricky’ bits . Jo Godard was is an excellent communicator and negotiator.

By Mr. Norton on 30th August - 2019
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Very happy with the level of service, kept informed throughout the process, as smooth as could be hoped for. Jo, my point of contact maintained contact regularly, informed where necessary on what was required of me, answered questions fully and knowledgably.

By Anonymous on 30th August - 2019
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Thank you Jo

Jo Goddard has been the link between myself and the buyer of the house I have just sold. Jo has been exceptionally helpful and professional. Although there were at times a few minor complications with the sale Jo dealt with them quickly and efficiently and kept me well informed at all times. I have not hesitation in recommending Jo Goddard and Charters to other people. I hope to do business with Jo and Charters again.

By Mr Palmer on 30th August - 2019
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I would definitely recommend Charters in Alresford

Excellent communication, understanding to all circumstances , professional and reliable .

By Mandy Oakley on 30th August - 2019
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Knowledgable, approachable & professional

They have been happy to discuss my options & have given me advice based on their knowledge. Throughout the process they have kept me updated with the progress, are always happy to answer my questions & return my calls/emails promptly.

By Anonymous on 30th August - 2019
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Excellent

Donna Pearce was exceptionally professional, helpful, responsive, personable and fully engaging with our requirements. She got us! When unavailable her colleagues were always responsive and passed on messages faithfully.

By Anonymous on 27th August - 2019
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Conscientious and friendly expertise supported us throughout the process

Charters provided us with an extremely professional service throughout the purchase timeline. We were kept very well informed at each stage and they exercised diligence at every point along the chain. We would not hesitate to use them again, thank you!

By Mrs Greenwood on 25th August - 2019
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The staff were professional and approachable. An excellent service.

Throughout the whole process the Charters team kept us fully updated.

By Anonymous on 24th August - 2019
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Super efficient, professional and friendly. We had to move quickly and everyone we interacted with was spot on!

By Ms Jocelyn Rogerson on 24th August - 2019
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I loved the enthusiasm and drive to rise to the challenge. Nothing put forward other than the total belief in their product to deliver, even though the market itself is challenged. I have confidence that they will give a great service.

By S A Carson on 23rd August - 2019
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Brilliant service, stress free.

The service that charters has provided has been superb! Very reliable, organised and always friendly whenever we had any queries.

By Jennifer Goldring on 23rd August - 2019
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I’ve never met a more determined Estate Agent. That’s why I’m moving into my dream house next week. Nony understood our needs and requirements - and even threw a few wild cards into the mix which changed our point of view. Forever grateful - Thank you Nony!

By Camilla Nash on 23rd August - 2019
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Excellent service from Charters, could not ask for more

I have had an excellent experience with Charters. Given that this was my first experience with purchasing a property, I was pretty clueless about the whole process. Furthermore, this coincided with moving to a new place and a new job. All of the staff at Charters were helpful with communication, but Gemma in particular deserves special mention. Despite working in a busy office, she would consistently make herself available by both phone and email for the silliest of my doubts. In addition, she was incredibly helpful with moving the purchase along by chasing my solicitors, who were unfortunately not half as understanding or efficient as Gemma! My heartfelt gratitude goes to the team at Charters.

By Anonymous on 22nd August - 2019
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Outstanding. Welcoming. Professional. Thoughtful. Gracious.

My wife and I were in the process of re-locating from the United States to the UK - specifically Hampshire. We had visited Alresford some months previously and met with Charters and another agency. The other agency frankly could not have been less interested in our plans or any questions and told us to visit their web site. After such a welcome we didnt bother with the web site. We walked round the corner and found Charters where we met a lady called Vicky and then Sam. Both were delightful, thoughtful, offered us suggestions etc and made us feel welcome. That settled it. When we started to seriously seek a rental we only contacted Charters and were introduced to Sarah Bicknell about renting in the area while we considered a house purchase. Sarah could not have been more helpful, thoughtful and understanding of the type of place we were seeking. It was a pure delight to work with her and we greatly appreciated how quickly she responded to emails and calls. We moved back to the UK last week, but because of an unexpected relapse in our son's illness we made the tough but necessary decision to rent a property a few minutes from him while he recovers. Today, we finally met with Sarah in person to explain what had happened. She was as charming and gracious as ever. And if disappointed by our change in plans after all her hard work it certainly did not show. Very professional. and a true asset to Charters. It remains our plan to eventually settle in the Alresford/Petersfield area once matters improve with the health issue. Charters will be our agent of choice.

By David and Sarah Green on 22nd August - 2019
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Charters in Alresford were conscientious, enthusiastic and helpful.

We found Sarah at Charters, Alresford to be most efficient and helpful. She brought the right kind of properties to our attention and we found her to be reliable and enthusiasttic as well as being very knowledgeable about the area. We would be happy to recommend Charters should you be searching for a property.

By Anonymous on 21st August - 2019
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They have been unrelenting in trying to find a property for us and not given up when we have been very choosy!! They regularly make contact.

By Anonymous on 20th August - 2019
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Great service

Very efficient in all departments

By Anonymous on 18th August - 2019
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Great customer service from Nony.

Nony is always incredibly helpful and goes above and beyond the call of duty when it comes to helping out her customers, past, present and future!

By Anonymous on 16th August - 2019
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Professional & very friendly, and very understanding of my situation)

Excellent service all round from the whole Alton branch

By Anonymous on 16th August - 2019
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Excellent all round service, kept us up to date at all times!

I was very impressed by the service I received from Jo. My partner and I had previously tried to buy a house through a separate estate agent (not Charters), and they had been very difficult and slow to contact us. Jo was the complete opposite and kept us updated on every small part of the journey. She was always very enthusiastic but professional over the phone, and was quick to call us if anything was required from Charters' end. It really was a fantastic service, and totally eclipsed that offered by the previous estate agent. Thank you Jo!

By Anonymous on 16th August - 2019
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Efficient, professional and communicative.

Professional, courteous and communicative. I was always kept informed of any changes or how things were progressing. Friendly and upbeat staff. Jo was exemplary!

By Mrs Wiltshire on 16th August - 2019
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Great communication

The best communication and updates I have every when selling a house. A very professional and slick operation, a credit to Charters.

By Mr. Poppe on 15th August - 2019
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Excellent

We bought through them. Jo was excellent at making sure both parties were kept well informed about progress and that each side knew what was going on throughout the whole process. . This was fundamental to the success of our purchase as the market was very difficult at the time with houses being down valued. Always polite, reliable with a good sense of humour. Cannot recommend highly enough. Also rather a novel experience as previous experiences with a range of estate agents has consistently been awful!!!

By Anonymous on 15th August - 2019
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Personal, efficient, great communication every step of the way

We received such a personal service from charters, in particular from Nony. The amount of viewings and feedback was great from the start, and Nony personally managed our sale through to completion which worked for us and our buyers. 24/7 contact if need be, smooth and efficient. Nony helped take the pain and stress away as much as possible

By Camilla Perrella on 6th August - 2019
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Emily is an absolute gem! She went above and beyond in her endeavours to find us a house - from specific mail shots on our behalf to staying late into the evening to allow us to view properties. She has been a delight to deal with. She really cares about what she does and is so driven. Thank you Emily you’re a Superstar.

By Mr and Mrs Brailey on 6th August - 2019
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Professional, thorough and helpful

Professional, thorough, helpful and nice, Charters has gone out of their way to help us purchase our dream home. We have had a very positive experience with Charters Winchester.

By Anonymous on 6th August - 2019
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very helpful and available

Always available and happy to help (and repeat themselves) whenever needed.

By Anonymous on 3rd August - 2019
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Great

Nony was particularly helpful in negotiating with our seller under quite difficult circumstances. We ended up not buying in the end but Charters did their best to help and were definitely not at fault.

By Anonymous on 2nd August - 2019
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Very happy with the service as being a first time buyer. Fantastic follow up by Jo, she was extremely helpful, friendly and professional. Would highly recommend.

By Miss Boygard on 2nd August - 2019
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Fantastic service, professional and friendly

Fantastic service, professional and friendly. Charters managed to sell our house for the full asking price very quickly. Once sold we were handed over to Nony who has made the whole process very easy and painless. I would highly recommend Charters and would not hesitate to use them again in the future

By Tom Crutchfield on 1st August - 2019
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Excellent agents to deal with

Charters stood out from the other agents I asked to value my property, showing enthusiasm, knowledge and interest. This continued right through the selling process.

By Anonymous on 31st July - 2019
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House Offer Secured Within 24 Hours of being placed on the market.

Fantastic service. Victoria, the Chandlers Ford Office Manager and her team secured an offer at the price level I was seeking within 24 hrs of the property being placed on the market, I couldn't have asked for anything more. From my experience, Charters are a professional, efficient and courteous agency who work hard to achieve their clients aspirations.

By Anonymous on 31st July - 2019
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The service offered was first class; they paid attention to our requirements, offered helpful suggestions and went out of their way to help. The Staff were efficient, friendly and imaginative

By Mr and Mrs A Paviour on 31st July - 2019
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Excellent customer service!

I couldn’t be happier with the service provided by Nony and the team. They really have gone the extra mile to help with my house search and sale!

By Mr H Haitto on 30th July - 2019
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Attentive team

Nony and the team are always proactive when I am searching and let me know of the right properties, as soon as they are available. With sales, the service is first class.

By Nigel Hindle on 29th July - 2019
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Being a first time buyer, the process seemed daunting. With the help of Lucy and Nony it made the situation a lot less stressful. With communication at all times of the day including late in the evening, all our questions got answered when we needed them to be!

By Anonymous on 29th July - 2019
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Professional, highly competent, friendly and offering great service!

Matthew, Ellie and the rest of the team at Charters have given been brilliant and highly professional so I have no hesitation in highly recommending them. Keep up the good work!

By Chris Whent on 26th July - 2019
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The Alresford charters team have gone above and beyond for us. They achieved precisely what they promised they would, in less time than we ever thought possible. A very smooth and professional process, with fantastic communication throughout. Can't thank them enough.

By Georgina on 24th July - 2019
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Nony is very friendly and knowledgeable.a great help in sourcing properties

By Anonymous on 24th July - 2019
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Great service and very friendly. Would highly recommend.

By Anonymous on 24th July - 2019
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Excellent follow up!

Great follow up team, regular updates and checks to make sure all parts of the chain were progressing, an excellent company to have involved in a sale or purchase. Many thanks for all your help

By Anonymous on 24th July - 2019