Charters is proud owners of the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award.

A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service. All our testimonials and reviews go through a strict validation process. We have always asked our clients to provide honest feedback on their experience with Charters.

If you are considering Selling or Letting then we encourage you to see what our past clients say about us. All recent reviews shown below are from people just like you. Trust them.

 

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A great company do business with

Very professional and friendly people who always kept us well informed, I would most defiantly use Charters again I highly recommend Charters.

By Mr G Buchan on 14th July - 2019
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Charters found the right buyer for us. During the sale process they kept us informed all the way through which is really useful.

By Mrs Brookes on 14th July - 2019
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Excellent! Matt Newman at the Farnham office is friendly, efficient and intelligent with a great dose of humour and professionalism.

By Jennifer Ryder on 13th July - 2019
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Excellent and value for money

The most professional and on the ball estate agents I have dealt with.

By Anonymous on 12th July - 2019
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Matt Newman in the Farnham office is efficient, organised, intelligent and friendly.

By Ms J Ryder on 12th July - 2019
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Very happy with the service

By Lawrence Grover on 11th July - 2019
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BRILLIANT SERVICE!

Amazing people to do with, very professional with great knowledge. Will be back for my next property!

By Rob Sanders on 5th July - 2019
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A very difficult house move made easier

I would recommend Charters Estate Agents 101% I had a very difficult house move spanning over five months, the problems all down to the solicitor I used. I had so much support from Ellie, she relentlessly chased the solicitor and kept me in the loop every step of the way, without Ellie's help I fear I would still be waiting a few more months for the exchange to happen. Also Matt and the whole team I delat with were great a really first class estate agents and friendly too.

By Anonymous on 5th July - 2019
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Friendly, efficient and successful

We asked 5 different estate agents to see our house and we liked Sam from Charters the most and really felt he understood our position and would sell our house with enthusiasm. We needed things to move speedily as we had found our dream house to buy and Charters did not disappoint. They sent round a photographer straight away and we got many viewings and interest. We got an agreeable offer within three days of Charters putting our house on the market and are delighted to say the sale is going smoothly with help from Charters.

By Emma Mitchell on 30th June - 2019
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Good friendly and efficient service from everyone we dealt with at Charters. Would definitely use again.

By Anonymous on 26th June - 2019
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Hazel provided a fantastic service, booking us in for a second viewing on a property that we have now purchased at very short notice. Very professional and has kept us updated on all new properties on the market.

By Daniel Snook on 23rd June - 2019
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Fantastic

Very dedicated to selling our home with great success in a very challenging market. Helped push through the exchange with constant communication and updates. Friendly, kind professional and personable staff esp Jo!

By Mrs Appleton on 20th June - 2019
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Ellie has been extremely proactive throughout the after sale process. She kept us up to date and followed up on all our enquiries. She was easy to talk to and very supportive. Ellie is an asset to your team.

By Anonymous on 18th June - 2019
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Friendly, honest and straightforward. Highly recommended.

Of the agents who came round to value the property they were the ones that we immediately warmed to. Their valuation was neither the highest nor the lowest, and although we did not in the end get the initial asking price, they have been honest, friendly and straightforward from the outset and have continued to work hard to sell for us despite a number of set backs. For a local/regional agent I couldn't recommend them highly enough.

By Anonymous on 13th June - 2019
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Practical advice combined with cheerful professionalism. Yes we’d use again

Professional and cheerful

By Anonymous on 13th June - 2019
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Ellie was very helpful with all my enquiries

By Anonymous on 11th June - 2019
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Emily at Charters Farnham is fantastic. She is by far the most helpful and informative estate agent in Farnham. She is personable and amazing at remembering information. She has given us so much honest and helpful information. Our experience with Charters has been fantastic all because of her.

By Anonymous on 10th June - 2019
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Brilliant service!

Myself and my partner thought that the service we received from Charters was exceptional. Very kind, helpful and experienced staff. We would 100% recommend them.

By Mr Culhane on 7th June - 2019
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Excellent professional service 5 star

Brilliant service through out the sale of my property 33 Ashbourne Court. From start to finish. Particularly want to mention staff members Mike and Lucy ( Winchester branch) when arranging viewings or providing feedback to myself in regards to the viewings. Very friendly and excellent on the phone which may be seen as minor detail but makes a big difference to the customer. Also wanted to mention Nony (Winchester branch) very knowledgable and friendly and is excellent in dealing with the offers. A big particular mention to Jo Goddard (chandlers ford branch) As well who has been brilliant in liaising and helping in the sale of my property - Very knowledgable and helpful.

By Paul Roberts on 4th June - 2019
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I have been delighted with the professsional service I have received

The service from Jo at Charters has been outstanding. My first contact with her was when she dealt with my sale and currently she is dealing with my purchase. She has always been extremely helpful and reliably kept me in the picture at all times, more so than my solicitor.

By Anonymous on 1st June - 2019
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A purchase at the fair market price

The regular contact was very good and I eventually bought the property I wanted though Charters and the negotiation by them, on my behalf was clearly effective, given that it was on the market with two agents and I was involved in a competitive scenario and bought without having to exceed the asking price (albeit close) which was a fair market price, as my lenders valuer later confimed.

By Mr Jackson on 1st June - 2019
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The whole team at Charters in Alton were helpful & supportive through the sale process.

By Anonymous on 31st May - 2019
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Great service all round

We moved to Charters from another agent and they had found a buyer for us within a couple of months. This was in a challenging market. They really understood the unique selling points of our flat and how to pitch these to potential buyers. Excellent communication throughout and great customer service. Special thanks to Peter and Mike in the sales team and Jo in the after-sales team, who worked exceptionally hard to get the sale over the line.

By Anonymous on 30th May - 2019
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Fantastic!

Jo Goddard at Charters was brilliant. She kept me up to date with everything that was going on, very patient, positive and fun to work with - a real pleasure!

By Poppy Sanders on 30th May - 2019
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Professional, knowledgeable and friendly

Fiona at Charters has been a pleasure to work with - very professional, very knowledgeable and very friendly. Nothing has been too much trouble. I would thoroughly recommend Fiona and Charters.

By Daniel Rowland on 30th May - 2019
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Well pleased!

Charters have always marketed and looked after my tenants and have always impressed me with their communication and organisational skills. I use another agency for another property in Southampton and the difference in service is amazing. Delighted with the way you have looked after me - thank you.

By Mrs C Hogg on 29th May - 2019
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Very straightforward and friendly servuce

By Anonymous on 17th May - 2019
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Brilliant and communicative.

Jo was supremely helpful, keeping me updated every step of the way. Thank you for helping me to buy my first home!

By Anonymous on 17th May - 2019
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From the day of valuation being positive and purposeful with the support of the office staff always helpful with no suggestion that our matters were too much trouble, right up to the actual sale there was no sign of a lack of interest in any of our concerns. Must make mention of the particular and energetic support from Jo Goddard who everything in following up the progress of the deal.

By Mr Holmes on 17th May - 2019
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Fantastic personal service from an agent that took a real interest in us!

Fantastic personal service from Laura and the team to help us sell our home and buy the house we wanted. Our home was on the market with a different agent in Farnham and had been for some time. Viewings has dried up and there was little interest in us or our property from that agent. We were looking for a refresh and went to Charters. What a difference in approach and attitude! Straight away, we felt that we were important to Laura. She spent time with us to understand our position and what was important to us. The photos that Charters presented to us were professional and really presented our property in a great way. From the beginning, Laura kept us up to date on possible viewings and always have us honest, prompt feedback. Throughout the process, we feel that Laura has taken a real personal interest in selling our house and helping us buy. More importantly, we feel that the interest and dedication has come from the standpoint of wanting the best for us, not for Charters. That is a really refreshing attitude - particularly in a town with as many agents as Farnham! Overall, I can not recommend Charters highly enough. They revamped the approach to selling our house and took a real interest in us and the property. When we accepted an offer and had our offer accepted on a new property, we felt that we had got to this point due to the efforts of Laura and the team. If I ever move again (and I don’t want to...!), I would never use another agent.

By Mr and Mrs O'Toole on 16th May - 2019
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Great communication throughout the process.

By Anonymous on 15th May - 2019
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What can I say 😊 brilliant, professional, prompt, allways reply,keen,friendly. I could go on and on. If you want the best estate agents choose charters and you won’t be disappointed.

By Mr & Mrs Gibson on 14th May - 2019
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Amazing

We have bought and sold via Charters a number of times over the years and most recently the Alresford Branch. The team there are great, always at the end of the phone to answer any questions, we feel like part of the family! We're now moving away from Alresford, but I'm sure we'll keep in touch with everyone.

By Anonymous on 14th May - 2019
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Amazing Customer Service

Gemma Hill was brilliant all the way through the buying process. She provided support and reassurance when it was needed and was always chasing up the right people to ensure we were able to but our first home. Thank you Gemma!

By Anonymous on 13th May - 2019
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Excellent service.

Excellent service. All staff were efficient, professional & friendly. A buyer was found within a few weeks. Their support during the period between acceptance of an offer & completion has been so good, particularly from Jo.

By Anonymous on 11th May - 2019
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Very organised and kept me up to date all the way through. Very polite professional customer service too. Yes I would recommend them.

By Anonymous on 11th May - 2019
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Excellent service from Charters

Excellent service. Charters got me a quick sale in a difficult market, at the right price. Their staff were efficient & friendly.

By Anonymous on 9th May - 2019
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Ellie at Charters was excellent in keeping us up to date with the progress on our house sale, which lead to a smooth exchange of contracts. Thank you.

By Anonymous on 8th May - 2019
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Prompt communication

I was kept up to date promptly with the sales progress.

By Mrs Rich on 8th May - 2019
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Charters were very responsive and showed me the 2 best properties in the area, from which I chose one to buy. Would happily recommend them.

By Anonymous on 7th May - 2019
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Charters were the agents for our recent property purchase. Jo in their Chandlers Ford office was a great help in keeping us updated throughout the process and helping to iron out any wrinkles that cropped up along the way so that we managed to complete in less than 2 months.

By Anonymous on 7th May - 2019
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Good experience overall

Kept well informed of progress and chased relevant parties as required.

By Anonymous on 6th May - 2019
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Professional with excellent communication

We were impressed with the professionalism from the start. Communication was excellent. We would recommend Charters to anyone wanting to buy or sell a property.

By Mrs Middleton on 4th May - 2019
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Great Service

From the first approach to the final exchange Charters were brilliant. Peter made us feel comfortable with the valuation and involved us in everything so we felt in control of the whole marketing process, the staff were respectful and enthusiastic when showing people around and when we finally got an offer Jo was simply amazing, kept in regular contact, always cheerful, helpful and went above and beyond. I couldn't be happier

By Mrs Somers on 2nd May - 2019
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Thank you team - keep the investments coming.

Always fun to deal with Nony, who is truly one of a kind! Jo Goddard's determination to get the sale completed kept up the momentum. Thank you and looking forward to future investment purchases together.

By Mr Bessey on 2nd May - 2019
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Thanks for your help Jo!

Gave timely updates, were able to arrange additional viewings of the property after the offer had been accepted in order to assist the buyers, and easily contactable. The agents, particularly Jo Goddard, made buying our first house much less stressful than it could have been.

By Alex Pethybridge on 2nd May - 2019
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The after service through Jo has been non pushy informative and weekly on the same day.

By Mr Dolan on 19th April - 2019
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Jo was a pleasure to deal with - always polite, considerate and sympathised with our frustrations along the way. We were regularly updated, nothing was too much trouble and any requests were dealt with immediately. 10/10 for Jo and Charters!

By Anonymous on 9th April - 2019
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Keep the Faith

Charters successfully secured interested parties in the property, even when the first offer failed to progress. The representative for the Estate Agent always kept me informed of the status & progress of the sale, despite the difficulties created by the solicitor acting on behalf of the purchaser’s lender. The sale took longer than expected, but her tenacity and unwavering optimism, ensured we finally managed to get over the line, when I was beginning to lose faith...

By Anonymous on 3rd April - 2019
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Helpful and charming assistance throughout our buying process

Very good experience buying through Charters - Jo Goddard has been helpful and charming in all our dealings with her. The rating is limited to the service we have received from Jo.

By Mr Smith on 22nd February - 2019