Charters is proud owners of the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award.
A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service. All our testimonials and reviews go through a strict validation process. We have always asked our clients to provide honest feedback on their experience with Charters.
If you are considering Selling or Letting then we encourage you to see what our past clients say about us. All recent reviews shown below are from people just like you. Trust them.
Sarah was key in delivering a positive experience of Charters. Not only did Sarah understand succinctly the brief, she also had empathy with my needs. I trusted Sarah 100% as she thinks laterally, connects the dots across various properties and her client’s positions. I didn’t have to worry about an opportunity being missed. I also never felt forgotten or not valued. Right from my cold call in the morning literally saying i want to buy a house with a wish list, she delivered within 6 weeks. It is such a shame Winchester branch will be without her. She is a true asset to the branch and her industry.
By Anonymous on 13th April - 2021
Great support throughout the whole process.
By Anonymous on 13th April - 2021
Having dealt with four previous estate agents we felt that Charters provided a level of service above the rest. From initial responses we felt valued as customers and enjoyed their friendly and professional approach during the whole process of buying and selling our properties. Particular mention must go to Jonathon, Edward and the rest of the staff at Alton branch and a special mention must be made to Gemma in the Sales Progression team who worked long snd hard to ensure that the processes went as smoothly as possible. Well done all!
By Ron Wild on 11th April - 2021
As a buyer, I received a first class service from this company. Right from the get-go, they were professional, knowledgeable and extremely helpful. I would like to give a special mention to Eden Bravery who put us in touch with our new home, Peter Sterling who negotiated the deal and Jo Goddard who progressed the sale. They were all very instrumental in finding and securing our new home along with their team. A big THANK YOU!
By Dr Robert McGeoch on 11th April - 2021
Charters have been so helpful from the very start of the process. The team in the Romsey office were easy to get hold of, Chawley was very professional and talked us through the mortgage process step-by-step making it as straight forward as possible for us. He again responded to emails quickly and gave guidance and professional opinions which very much helped us when choosing our mortgage. Jo in the sales team went out of her way to help us, especially when moving day was looming and we were having trouble with our chain. She kept us informed of everything and was great at communicating with our solicitors too. We are extremely grratful to all of the team at Charters and we are now settling down into our new home. Thank you!
By R. Beckingham on 10th April - 2021
As our previous experiences with Charters, they have been excellent throughout; our particular thanks go to Mark D for handling the sale and negotiation so professionally and Jo G for keeping us well-informed during the whole conveyancing process!
By Mr Doswell on 10th April - 2021
Charters have been excellent with my rather complicated house sale & purchase. Gemma in particular has kept all parties in the long chain regularly informed, chased up any outstanding enquiries and even contacted me on her day off. I'm really impressed with their service and would definitely recommend them. I'm hugely grateful, thank you.
By Yasmin Prowse on 9th April - 2021
Good communication, always prompt at responding to queries
By Miss Morris on 9th April - 2021
Stephen and Sarah were both really helpful from our viewings through to our exchange and helped to make the whole process run very smoothly and efficiently.
By Mrs G Cullen on 7th April - 2021
We have been very impressed with Charters service throughout the purchase of our new home. Gemma was communicative, efficient, and personable during the progression of the purchase and kept us up to date with developments in what was a complex chain, helping ensure a positive end result for everyone.
By Mr & Mrs Aylward on 5th April - 2021
We had Stephen for our house sale and purchase. He was always available by phone or email and always responded the same day! Thanks again for all your help!
By Anonymous on 5th April - 2021
Did the job of an estate agent really well, in terms of viewings and property particulars, but also provided a wealth of useful information to help me understand my property search needs better.
By Anonymous on 2nd April - 2021
Overall service is good.
By Neil waller on 2nd April - 2021
Charters impressed as a company in 2018 with an estate valuation, so when the time was right to bring the property to market we decided to go sole agent with them. Funny old times we have all been living in this last year but have to say Charters were highly professional & unflappable throughout, so we were confident and happy throughout the whole process until the house was sold by them. Can you ask for more than that ? Special thanks to Jonny Gray at the sales office who found the perfect buyers and Jo Goddard sales progression who worked tirelessly and cheerfully to make it happen, I don’t know how you do it Jo :) Thanks to Peter also.. as I can’t be the only person in this world who feels better after speaking to you ! Great job all, thank you.
By Mr Welstead on 1st April - 2021
Excellent customer service, help us with everything we needed to do and everything for didn't know to do
By Anonymous on 1st April - 2021
I cannot recommend charters highly enough. Our sale was a sensitive sale as it was our deceased fathers home and our family home of over 40 years. At each stage everyone was polite friendly and well informed. The things I particularly liked were as follows: All the staff at the sales office viewed the property so when recommending the property to potential buyers, they could give first hand information on the property. We received a weekly update from the team and they kept us well informed in between, if there were any viewings. I would like to thank all the team at the Alton Branch for making an emotional sale very simple. Once the property sold we were passed to a Sales Negotiator our gentleman was called Stephen. Stephen has a very pleasant manner and his approach to any problems or hiccups were dealt with calmly and effectively Nothing was too much trouble for Stephen and I would like to thank him publicly for all his help.
By Susan on 1st April - 2021
Jo was extremely helpful in keeping me informed about the progress of my sale and always returned my calls. There were 4 properties in the chain and she was instrumental in maintaining communications with those involved. Many thanks for all your cheerful enthusiasm and hard work.
By Anonymous on 31st March - 2021
In a busy market place Sarah at Charters Winchester really made me feel like an important client and was incredibly proactive in helping me find my new home. I will certainly be calling upon Charters when I come to sell my home in the future as they have, by far, been the best agent in the area. I cannot recommend them highly enough, thank you.
By David Miles on 30th March - 2021
Jo Goddard has been brilliant! Really supportive and communicative through the whole process. Thank you! Stephanie & Cara from the Bishops Waltham office were conducive in arranging our mortgage were just amazing. Thank you Charters!
By Dr Clarke on 30th March - 2021
Excellent service. Jo was great at keeping all parties involved in check in order to ensure speed all whilst keeping me updated throughout my house purchase! Thank you!
By Z Wickens on 29th March - 2021
Good all round professional service and excellent communication at every level
By Nick Dobbs on 29th March - 2021
Ours was a difficult sale but Charters were there every step of the way. Felt treated like an individual which is not commonplace these days....Fully recomended without any hesitation !
By Anonymous on 29th March - 2021
Jo was great at keeping me up to date about progress of the purchase. She was great at explaining things I asked or didn’t understand.
By Anonymous on 26th March - 2021
Our transaction was complicated and challenging and a big rush at the end!! Overall a really good service from Charters. Thank you.
By Mr Flynn on 25th March - 2021
Jo kept us up to date throughout the whole process, she was always available to answer our questions and sorted any problems out quickly.
By Anonymous on 25th March - 2021
The legal process after sale agreed was something of a rollercoaster ride but Jo was very professional and effective in progressing and keeping me informed.
By Les Rose on 24th March - 2021
After using other agents we came to Charters needing a result. The team worked really hard to secure a buyer. The after sales service was extremely proactive and we have been able to make the move we really wanted. I would have no hesitation in recommending the Charters team.
By Victoria S on 18th March - 2021
It was refreshing to have a nominated person to chase solicitors and vendors
By Anonymous on 17th March - 2021
Yes I would recommend Charters and would definitely use again their staff and service was first class
By Mrs Gunnell on 16th March - 2021
We would highly recommend Charters, having used them to purchase our property. The team there are all very helpful, friendly and happy to help and kept us informed during each stage of the purchase. It was an especially challenging time for all as was during lockdown, but they were professional throughout.
By Judy Knott and Andrew Stokes on 15th March - 2021
Friendly professional and efficient
By Mrs Boyle on 15th March - 2021
Everyone I dealt with were helpful and polite and vey obliging and also very cheery went the extra step all the way through I would definitely use again
By Phil on 14th March - 2021
From the beginning to the end of the transaction all the staff at Charters were professional, efficient, polite and kind. They all showed a personal, human side which made you feel cared for and valued as a client.
By Anonymous on 14th March - 2021
Always kept us informed and up to date throughout the process of us buying our home. Always very polite and very pleasant and answered any questions we had. I would definitely recommend Charters to friends and family.
By Mrs Proctor on 12th March - 2021
Helpful and quick with replies. Kept me up to date. Recommend
By Dr Roffey on 12th March - 2021
As our vendors agents, Jo from Charters was amazing. Every week I got a call with an update on the chain and I felt confident knowing she was keeping on top of it all. Would look at using them as my own agent if we ever move again.
By Anonymous on 12th March - 2021
I have dealt with the Charters group both in business and personally. The team are excellent.
By Anonymous on 10th March - 2021
Jo Goddard was our contact in regards to the purchase of our new house. Jo continually kept us updated as to progress and was very helpful in chasing things up where required.
By Mr Rowe on 10th March - 2021
We have recently agreed to purchase a house through Charters, and the experience has been positive and trouble free throughout. Jo, in particular, has been supportive and responsive when questions have been raised, and I would have no hesitation in recommending them to both sellers and buyers alike.
By Greg Baker on 10th March - 2021
Charters have been very thorough and had a consultative approach throughout the entire process. We were particularly happy with the regular updates from Jo in terms of how the sale and purchase were proceeding.....something that sometimes gets forgotten about by other agents. Thank you!
By R Horvath on 10th March - 2021
Very communicative friendly and always available
By Anonymous on 8th March - 2021
Great personal service throughout and was really impressed by the direct support given by Stephen. He ensured that he followed up on all items and kept me up to date as/when needed.
By Anonymous on 8th March - 2021
I have been particularly impressed with Charters' service from the initial sales promotion through to exchanging contracts. I have been kept up to date with the progress of the sale throughout the whole process by Jo Goddard and nothing has been too much trouble - even reading the meters . A thoroughly professional service, thank you all.
By Mr Harris on 7th March - 2021
Great service, very efficient, good communication from a friendly knowledgeable team.
By Mr and Mrs Laker on 5th March - 2021
Great service from first viewing, to offer being made and accepted and all the way through the completion process. With many other estate agents, the quality of service drops off once an offer is accepted, but not with Charters. They assist you with anything, all the way up to completion. Having a specific, named point of contact in a sales completion team was invaluable.
By James Renfrew on 4th March - 2021
Charters Winchester were very responsive to our request to market our house and in less than a week they had a buyer lined up. The teams knowledge of the local market and the simple and efficient systems within Charters contributed to an expeditious and relatively pain free sale - less than 3 months from listing to exchange of contracts was very impressive during a pandemic and a busy market approaching the end of a stamp duty holiday. I would certainly highly recommend the Winchester office and the team there that helped us sell our home.
By Anonymous on 4th March - 2021
Really pleased with the service I received from Jo. I appreciated the regular updates on progress and her efforts were invaluable in ensuring that the chain completed on time. I wouldn't hesitate to recommend Charters.
By Jo Chamberlain on 4th March - 2021
Jo has been amazing throughout our purchase which has been tricky at times. Her calm and professional manner kept us hopeful and happy.
By Anonymous on 3rd March - 2021
Great service selling my property. Stephen and the team were brilliant throughout and always available for updates and to answer any questions I had.
By Anonymous on 3rd March - 2021
I thought the communication was regular and clear. Stephen was always helpful and available and returned my calls on the odd occasion that I missed him.
By Anonymous on 1st March - 2021
Part of the Charters Group