Charters is proud owners of the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award.
A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service. All our testimonials and reviews go through a strict validation process. We have always asked our clients to provide honest feedback on their experience with Charters.
If you are considering Selling or Letting then we encourage you to see what our past clients say about us. All recent reviews shown below are from people just like you. Trust them.
Very professional service with a polite and experienced member of staff. We were in a situation where we needed to rent a property within a week. We were very impressed with how quickly it was all sorted. Nothing was too much trouble and we were kept informed every step of the way. We would particularly like to mention Jamie who personally ensured that we received the best service from Charters.
By Anonymous on 16th November - 2019
Very efficient, polite and on top of everything
By Mr. Jones on 15th November - 2019
The very friendly and professional approach by Ella Archer when showing properties followed by her prompt responses to queries raised that led to agreeing a rental in a smooth and speedy way. Clear evidence of an efficient Charters Team behind the scenes supporting the process and for the benefit of both landlord and tenant. Many Thanks
By Mr William Tudor on 15th November - 2019
Charters have acted in an extremely professional way providing excellent support through every stage of our house sale.
By Mr & Mrs Athill on 14th November - 2019
I feel I really must write a review about Charters at Chandlers Ford. My property had been on the market with Charters Alton and after a few months, I decided to rent it out as the market wasn't doing so well. Everyone at Chandlers Ford I dealt with in the early stages there couldn't have been more helpful with everything but Claire has been absolutely superb, giving me help and advice whenever I needed it. My tenants turned out to be a nightmare and left after six months, leaving my lovely home in a disgusting state with me having to have it industrially fumigated and so many things being trashed in the property. Claire has been so supportive for me, organising the fumigation and a really deep clean which has cost nearly £1,200 including VAT as the tenants hadn't cleaned anywhere even though it was in their contract to do so before vacating the property. I really can't thank Claire enough for always being so supportive and she and her colleagues are a credit to Charters Lettings at Chandlers Ford. My sincere thanks to Claire and the rest of the team. Kindest regards Chris
By Chris Budd on 14th November - 2019
Really helpful and informative at all stages.
By Mr & mrs Willoughby on 14th November - 2019
Claire is brilliant to work with and I am really happy with the results. She thinks “outside the box” ,, has brilliant communication skills, friendly, fair and easy to talk to. She is a brilliant relationship builder and is a total asset to your business.
By Mrs Cathy Hogg on 13th November - 2019
Edward is a breath of fresh air and has a good sense of fun. He is very knowledgable about the properties that we saw but honest when he didn’t have the exact facts. He should be given a massive pay increase.
By Mr Coole on 13th November - 2019
Jo Goddard could not have been more helpful with our purchase. She often called with useful updates. Jo made the whole experience painless and enjoyable!
By Mr Baillie on 13th November - 2019
Thank you so much for all your help. Laura was professional, polite and gave me some very helpful information. Would highly recommend using charters.
By Claire Collier on 12th November - 2019
Really helpful and friendly staff, we're first time buyers so it was incredibly helpful getting weekly updates on what was happening, what we needed to do and someone being on hand to answer all our questions!
By Anonymous on 12th November - 2019
Excellent service from start to finish. I would not hesitate in recommending Charters to anyone.
By Anonymous on 12th November - 2019
We were recently looking for our first home and were supported in our search by the team at the Alresford office. Sam, Sarah and Rob took the time to talk through what we were looking for, and were quick to send us suitable properties. Sam in particular really went the extra mile for us. He had such a personal touch, and working with him felt very different to the many other agents we have experienced over our nearly year long search! He was very kind and we felt like he genuinely wanted to find the best home for us. He didn’t push us to take decisions we weren’t sure about, and dealt with the emotional ups and downs we went through with compassion and empathy. He and Nony from the Winchester office both came out for us on evenings and weekends, always professional despite going through a really tough time in their own personal lives. Thank you so much Sam and the team, it’s always a stressful process- but working with you all has been a real pleasure. Esther Andrews and Jonathan Rodwell
By Esther Andrews on 12th November - 2019
Great communication by Jo! We were kept well informed on a regular basis.
By JT on 11th November - 2019
We can not fault the service we received from Victoria Timson and her team. They were very professional. They kept us informed of everything that was happening. So far everything that was promised to us at the beginning of the sale has been carried out. We have other properties and if we decide to sale them at a later date we would definitely use charters.
By Mr & Ms Guertin on 11th November - 2019
Ella was very proactive in helping us find a new house. She regularly kept in contact and helped us agree our purchase.
By Anonymous on 11th November - 2019
Charters Alton Hampshire have been exceptional from the word go. Sarah Harris came to view my property for the market and was extremely kind, helpful and caring from our first meeting, advising me of things I had not been informed about by the previous estate agents who had originally been marketing my property. Sarah has been a tower of strength at all times during the time my property has been on the market with Charters and has constantly been in touch, returning calls, texts and emails even on her days off, during the evenings and even on a Sunday, when not in the office. She has truly gone well beyond the remit of her job and I cannot thank her enough for everything she has done to help me during the stressful time of selling my property. I also cannot thank everyone else enough at Charters Alton for all their help, kindness and good humour. Jonathan, Jamie and the rest of the wonderful team have always been only too willing to help with anything I have enquired of them and Charters Company are so very lucky to have such a brilliant team in their Alton branch. My most grateful thanks to Sarah and the team for all their kindness and help in enabling the sale of my property, which is due for completion on the 14th November. I will forever be in your debt!! You really are all stars as far as I am concerned and I look upon you as friends, which is so nice. Thank you so much once again Sarah and everyone. Kindest regards and love to you all, Chris **
By Mrs Chris Budd on 9th November - 2019
Excellent service always putting the customer first by listening and meeting / exceeding their needs
By Mrs Ruth Smith on 9th November - 2019
Good initial engagement and validation stage (Andy). Lots of energy during selling stage (Alex & Mike). Fair and balanced during the offer stage (Nony). Provided regular feedback during stage towards exchange (Jo).
By Anonymous on 8th November - 2019
Charters have given a professional service. They were efficient and kept me fully informed at all times. During the whole process they were friendly and helpful.
By Anonymous on 8th November - 2019
From first contact to last we could not have had a more supportive, friendly team to handle our purchase. Quick to sort out any queries we raised and a genuine interest taken in our plans for minor changes to our new home.
By Anonymous on 7th November - 2019
From the beginning they have been professional, friendly, helpful and encouraging. The agent who ha been dealing with us is truly great definitely 12 out of 10. It has been such a pleasant experience.. So much so that we are now proceeding with buying the property that she recommended band showed us round. Also she has recommended a solicitor and that is going ahead. All in all a first class service and experience.. We will definitely recommend Charters..
By Mr P & Mrs L Burnard on 7th November - 2019
I recently sold 3 properties with Charters and have been really pleased with the service provided. I was updated regularly on the progress of each sale and the team worked hard to reach the best prices in an uncertain market. I would certainly use their services again in the future.
By Mr Spinney on 7th November - 2019
There are so many agents available it’s hard to choose which one. Charters stands out as a result of their professional approach which is efficient and more importantly pro-active. Their offices are smart as are their employees which is impressive whether you are buying or selling. It’s early days yet, but we are confident and comfortable with the high level of service thus far.
By Anonymous on 7th November - 2019
We have been thoroughly impressed with Charters. All communication has been excellent and they are very quick to respond to any queries. I have found every team member to be be really helpful and personable. I have never had to chase them for anything and this has been much appreciated. Wouldn't hesitate to recommend.
By Mr & Mrs Aylmer on 7th November - 2019
We had a very tight deadline to rent a property for my elderly mother and Jamie at Charters in Alton was superb. He worked so hard for us and made what was potentially a very difficult time for us as smooth and easy as possible. I would definitely recommend (and have) Charters in Alton to my friends.
By Alison White on 7th November - 2019
Charters, and sales progresser Jo Goddard in particular, provided us with a friendly but very professional service when recently purchasing through them. We were kept up to date with progress thoughout and Jo stepped in and resolved matters whenever there was a hitch.
By Mrs Hammond on 6th November - 2019
Fantastic customer service by all the team
By Mrs Ruth Smith on 5th November - 2019
My great experience with Charters as a buyer is what’s convinced me to also use them to sell my property. They’re the only agent who proactively calls me every week to see if anything’s changed, and they let me know about properties before they’ve even reached Right Move. Ella is always in contact and happy to spend time at viewings but isn’t too pushy. Everyone at the agency has listened and understood what I need from both my sale and purchase and even for smaller things like how best to communicate with me. All of this helps take the stress out of the process.
By Anonymous on 4th November - 2019
Excellent service, Jo at the Chandlers Ford branch was brilliant in making sure we were updated every week on the sale of our flat and also helped coordinate the purchase of our house. We were really pleased with how informed we were through out selling our property right up until completion day. We would highly recommend again.
By Miss Ashton on 4th November - 2019
Charters have been completely professional and a dream to deal with during the short period it took them to sell my property.
By Anonymous on 3rd November - 2019
Very professional after a slow start . Very helpful and courteous staff .
By Anonymous on 1st November - 2019
Efficient, polite and helpful
By Mr. Robinson on 1st November - 2019
Easy, efficient and responsive
By Mr Oliver Atkinson on 1st November - 2019
They are amazing
By Mr Abdeslam on 31st October - 2019
Really excellent service, even though you weren't my agent! I will recommend you to anybody who is considering selling. Jo was absolutely brilliant.
By Mrs Brown on 31st October - 2019
In the space of a two days we visited three branches of Charters (Winchester, Alresford & Romsey). In each we found the service to be both welcoming & professional. They listened to our requests & were prepared to go that extra mile to secure a sale. In our career we have moved eight times & come across numerous estate agents. This was our first experience of Charters & we would not hesitate to recommend them to other potential buyers.
By Anonymous on 31st October - 2019
Excellent service! Kept well informed at all times. Jo went above and beyond to keep things moving
By Mrs McLoughlin on 31st October - 2019
Charters sold my house within 2 weeks to buyers they had pro-actively found. Their communication has been excellent and they have been extremely transparent throughout. Having been a Director in the industry for many years, I am happy to say all the staff at Charters C/Ford would be employees any agent would be proud of. Thanks again !
By Mr G Weldon on 30th October - 2019
Friendly, courteous and professional. My best experience compared with othrr local letting agents.
By Anonymous on 30th October - 2019
Friendly, diligent and professional with personal customer service.
By Anonymous on 30th October - 2019
Fabulous service can’t praise them highly enough. We were kept up to date every step of the way throughout the purchase of our home. Thank you
By Mrs C Neill on 26th October - 2019
Our sales contact was friendly, considerate and reassuring.
By Anonymous on 25th October - 2019
Gemma in after sales, and all the staff i've dealt with at Charters Alresford - particularly Sarah who cordinated most of the viewings on our house, Sam who valued our house, and Rob who was an invaluable source of knowledge & managed the negociations, have been a real pleasure to deal with. They are professional yet friendly & approachable and get things done. The best Estate Agents we've dealt with to date, and this is our 5th property!
By Tim on 25th October - 2019
We were very impressed by Sarah and her highly professional yet friendly approach. She is head and shoulders above anyone else we cave used
By Ian and Wendy Fogg on 24th October - 2019
Professional, helpful and lovely staff. Charters were always accommodating. Sam and Charlotte were fantastic
By Anonymous on 22nd October - 2019
Charlotte has been assisting me in looking for my first home & the service received has been faultless - plenty of information has been provided & she is hugely knowledgeable on each of the properties we have viewed. Very professional & would recommend her to anyone looking for help in buying a property
By Josh Abbas on 21st October - 2019
Great to be able to talk to not only professional but knowledgeable people. Really great communication! Such a friendly team, would recommend very much.
By Mrs B on 18th October - 2019
I thought everybody was very helpful especially Ms. Jo Goddard in the Chandlers Ford Branch who was exceptional.
By Mr Marshall on 18th October - 2019
Very supportive of us as not only a buyer but as a seller. Regularly kept in touch. Gave advance info about property coming onto the market . All in all over and above what one would expect. Thank you so much Sarah.
By Alison Young on 17th October - 2019