All our testimonials and reviews go through a strict validation process. We have always asked our clients to provide honest feedback on their experience with Charters.
At the beginning of 2018 we asked Feefo to collect reviews on our behalf, ensuring that you only see trustworthy and relevant reviews on all areas of our business, including sales and lettings negotiators, property valuers, sales progression teams to name a few.
If you are considering Selling or Letting then we encourage you to see what our past clients say about us.
All recent reviews shown below are from people just like you. Trust them.
Jo Goddard was the driving force in getting our Winchester sale through. Jo managed to keep the momentum going at all times. Arranging buyer's surveys and chasing their subsequent quotations in order for the buyers mortgage to be agreed. At times I was ready to give up on our buyers, but Jo really did keep at it and got there in the end....Many thanks.
By Simon Ellaby on 15th January - 2019
As the established Owner of an Independent Mortgage Brokerage I get to work with hundreds of Estate Agents in London and the surrounding area sometimes encountering very different experiences and service standards !! I have to say it has been an absolute pleasure working with Charters, in particular with Jo Goddard. Jo was exceptional throughout the whole process. I was especially impressed with her sense of professional calm when the transaction had to navigate through rough waters caused by an unhelpful down valuation together with works required. As an extremely experienced Broker I find it paramount that the Estate Agent should possess the required 'skill set' to manage their client in everyone's best interests and Jo was outstanding in keep all parties not only up to speed by also providing guidance with a safe route to the finishing line. Well done Jo. Tim, give her a well deserved pat on the back from me when you speak to her next. Keep up the good work. Exceptional Brokers appreciate Exceptional Estate Agents.
By Mr Cornwell on 14th January - 2019
I found every one I had contact with to be polite, friendly and helpful. I appreciated the feedback I had from Jo each week and found her cheery voice very reassuring when things were getting a little concerning. I would certainly recommend Charters to my friends
By Mrs Dowdin on 14th January - 2019
The team have be great from start to finish.Good communication throughout. I have recommended them to friends & family & would continue to do so.
By Mrs L Brown on 11th January - 2019
Ellie was very helpful. She kept us up to date with progress. If I had a question she came back with an answer promptly.
By Graham Howard-Wall on 6th January - 2019
Adam and Gary were really helpful throughout the process and always provided answers in a timely manner. It was really great to be able to speak to someone each time I called the office.
By Miss Devlin on 3rd January - 2019
Jo is pleasure to talk to. She brighten my day.
By Mr Chamberlain on 20th December - 2018
Charters were friendly and understanding throughout the process of getting an offer agreed. Hayley was particularly helpful in getting us the house we wanted.
By Anonymous on 18th December - 2018
Charters made the process of selling my house easy from start to finish. It’s very evident now why there are so many Charters for sale boards around as they really are the best in the area. The agents are so friendly, especially Jo, Nony and Ellie. Jo couldn’t do enough to help, leasing with solicitors, my buyers and the agents of my new property. There we’re plenty of hiccups along the way with my onward property, but Charters took it in their stride. I was kept in the loop every step of the way. There are not enough rating stars to express just how brilliant Charters are. I just hope that they start covering the Petersfield area so I’m covered when I need to sell again. Thank you Charters for making my first selling experience so easy. Now, if only you had a packing service too...
By Anonymous on 13th December - 2018
A stressful sale was made bearable and successfully completed thanks especially to the Sales Director, Nony Kerr-Smiley. Without her, I don't know how things would have ended, but thankfully we had a very satisfactory outcome in the end.
By Anonymous on 12th December - 2018
Jo was amazing. She kept us updated with the facts through the whole process.
By Mrs Owens on 12th December - 2018
The service I was provided with was brilliant. Communication from the start with viewings and feedback to the end through the sales chasing process was excellent. Peter was great with dealing with the marketing of the property and Jo was fantastic at chasing the sale through. Highly recommended.
By Anonymous on 6th December - 2018
I sold my house using Charters as my agent. The valuation they placed on the property proved to be a good one, and a buyer was found at the asking price. The completion was delayed because of difficulties experienced by the purchaser of the buyers' property, but Charters kept me fully informed of the situation, and completion has now been achieved.
By Anonymous on 5th December - 2018
Izzie was extremely helpful and friendly. Would definitely recommend Charters
By Anonymous on 5th December - 2018
Extremely helpful from the start, honest and informative feed back. A Fab team to deal with and would 100% recommend to anyone selling in our area, marketing literature was very impressive and the use of a professional photographer was brilliant if only every estate agent did! Excellent service from viewings to negotiating!
By Jessica Parker on 4th December - 2018
Jamie and the team were very helpful with our search in Alton. They understood what we wanted, and we were notified once a house we had liked came back on the market. Our sale is now going through and we are very happy!
By Gina D'Arcy-Chambers on 2nd December - 2018
Fantastic and smooth experience from start to finish. Everyone we spoke to was polite and kind and really felt like they were given us a personal experience. 10/10. Becca dealt with our pre tenancy stuff and she was lovely.
By Carolanne Smith on 29th November - 2018
Super service particularly from Jo Goddard. Thankyou.
By Mrs Nelson on 29th November - 2018
Charters have been very good at understanding our property unique selling points and marketed it accordingly. Gary and Adam brought that extra energy and customer care that helped to find the right tenants in a slow market.
By Mr & Mrs Hess on 28th November - 2018
Sarah at Alresford Charters offered us quick responses and a thorough and professional service. We were able to book viewings of properties with ease when we wanted to and follow ups and contact was appropriate and not pushy or overly involved, as we have found other estate agents. As first time buyers, we have been warned about dealing with estate agents, but have found our experience with Sarah and Charters in general to be supportive and helpful. When we made our offer it was quickly taken to the vendor and we had an acceptance within the day with Charters following through on our pre-requisits with the offer.
By Anonymous on 23rd November - 2018
Our experience of renting through Charters was great. They were a thoroughly professional team for us and would have no hesitation recommending.
By Peter Whyte on 23rd November - 2018
I have rented a managed property from Charters for just over a year and the service I received from them was fantastic from start to finish. Cheryl Curran, our property manager, was very helpful and once notified of any maintenance issues during our tenancy she sorted these out straight away. Cheryl always kept us up to date as to when these issues would be solved and made my life as a tenant so easy. The check out process at the end was very simple and the communication from Cheryl was excellent, in terms of receiving the check out report and also being informed about when we would receive our deposit back. Couldn't ask for anything more!
By Anonymous on 22nd November - 2018
Excellent and professional service
By Mr & Mrs Allen on 21st November - 2018
Thank you for your excellent service. I was particularly pleased with how often you got in touch, and how easy it was to make contact with the staff in the branch.
By Anonymous on 20th November - 2018
Charters worked hard for us in challenging market conditions without complaint. When an offer eventually came through Jo did a great job keeping the thing moving forward in the face of considerable difficulties.
By Anonymous on 20th November - 2018
charter it'a amazing always there to help you if you need!!!!available and very kind team,,,,i would highly recommend if you looking for a new property,helps you with best results.thank you very much!!!!!
By Giuseppe Manco on 18th November - 2018
I have been dealing with 3 agents over the last 14 months whilst selling 2 homes and purchasing our new home and I'm very happy with Charters more than the others, Jo Goddard kept me updated regularly, she was always very helpful and friendly and overall made a stressful experience so much easier, big thank you
By Miss Harvey on 17th November - 2018
Plenty of viewings, good contact, kept informed very well, would easily recommend.
By Mr & Mrs Bird on 17th November - 2018
The service from start to finish of my house purchase was ‘first class’. Would highly recommend to friends and family. Personally I would like to thank Jo Goddard for all her help with finalising and completion of my purchase.
By Mr Byrne on 16th November - 2018
Everyone at Charters has always been professional, prompt and ready to help. They gave me good advice and helped me get the best price for my rental properties. They have kept in touch regularly and are always quick to answer any questions I have.
By Ms Gouldbourne on 16th November - 2018
charters were very very helpful and friendly and professional throughout the service weve experience. couldn't rate them more highly and would certainly use them again and will be passing on recommendations! pleasure to be working witu them on the sale and purchase of both houses and they always keep you closely informed!
By Emily Holmes on 16th November - 2018
Fabulous service so far. Super friendly sales team, always happy to help and nothing to is too much trouble. Nice to deal with a young enthusiastic estate agent.
By Anonymous on 16th November - 2018
Very fast very helpful! Keeps you updated and on track! I’m very pleased
By Anonymous on 16th November - 2018
Everyone in the team made me feel like my sale mattered to them, from Ben, Sarah and Matthew to start with, through to Ellie keeping the process going right through to the end. Hoping for a smooth move next week now!
By Heather Moore on 16th November - 2018
Very friendly and efficient and yes I would use them again
By Michael Harfield on 15th November - 2018
Fabulous service providing us with options on possible rentals as the available stock was changing on a day to day basis, considering our needs throughout.
By SB on 14th November - 2018
Very good service. Professional, friendly and prompt
By Anonymous on 14th November - 2018
I thought the Letting Service very good and efficient. Cheryl Curran was an exceptional member of the Team. I was very happy to hand everything over to her to be dealt with. Maintenance issues were particularly dealt with quickly. There was a good Customer Service rapport which put me at ease and gave me confidence in letting out the property at a particularly difficult time in my life . Thank you Cheryl.
By Christine Sanders on 14th November - 2018
Excellent communication with me at all times. Quick reaction to mine and tenants' needs. Good professional advice bearing I am living in South Africa and not on hand in UK. Totally trustworthy financially Undisputed integrity
By Michael Atter on 14th November - 2018
Excellent service - could not have been better. Extremely helpful and pleasant people to deal with and provided all the information we required with great efficiency and speed. would have no hesitation in recommending them.
By Anonymous on 14th November - 2018
Efficient. Yes I would recommend them.
By Anonymous on 14th November - 2018
Friendly, helpful and understanding in a difficult situation. Good advice given in the process of buying a house.
By Mrs Daniell on 14th November - 2018
I have never rented a property before but Charters made the whole experience very easy and trouble free. They were very efficient, friendly and nice to deal with and I would recommend them to anyone thinking of renting a property
By Anonymous on 13th November - 2018
On entering office staff immediately make themselves available. They direct you to appropriate person who are very helpful
By Vince Barnes on 13th November - 2018
Kathryn Dyer was very kind to help us find the house. We were looking for a particular house which wasn't very common on the market, but she kept in touch with us even though we kept rejecting several houses that we viewed. After we found a suitable house, she went through the process very quickly so that we could no longer worry about it.
By Chris Park on 13th November - 2018
Very proactive and managed to obtain a tenant for our property very quickly.
By Shoba on 13th November - 2018
The staff at Charters in Alton were very professional and helpful, offering regular updates and friendly advice. We therefore highly recommend them.
By Anonymous on 12th November - 2018
Having been in the property business for many decades I believe that I am sufficiently well qualified to make a clear cut assessment of an estate agency. Accordingly, I am pleased to say that the staff at Charters are quite magnificent. My present association with Charters is that of landlord. My most recent and direct experience has been with Gary, Cathryn and Adam whom, between them have secured extremely high quality tenants in an inordinately short period of time. In conclusion, I believe the success of Charters is due to the wonderful commitment of their staff, who apply themselves in an hugely conscientious manner leaving nothing to chance, such that their first impression is perfect, their ongoing attention is superb, and their continuing attention in providing great care to both tenant and landlord is quite perfect.
By Mr Piper on 12th November - 2018
Jo Goddard has been amazing and supportive every step of the way and deserves a medal
By Mr & Mrs Taplin on 12th November - 2018
For the attention of Hayley and Jonathan. This is a quick message to express our gratitude to you for your assistance in relation to our purchase of 51 Florence Way, Alton. We have been extremely pleased with and impressed by your diligence and professionalism. You insured that we were appropriately updated throughout the process and highlighted areas of importance to us that required addressing. As we are novices in respect of buying and selling houses, we felt reassured that we could seek relevant guidance and call upon your expertise given our naivety. You also facilitated numerous viewings of the property prior completion which was very much appreciated from both of us and made the whole process of moving into our new home smoother as a result . Please pass our thanks on to members of your team that may have been involved in the process that we may have overlooked. Apologies for the tardiness of this message, but you can imagine that we have been extremely busy since we moved in. With regards Gilmar and David Lamber
By Anonymous on 30th October - 2018