Charters is proud owners of the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award.
A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service. All our testimonials and reviews go through a strict validation process. We have always asked our clients to provide honest feedback on their experience with Charters.
If you are considering Selling or Letting then we encourage you to see what our past clients say about us. All recent reviews shown below are from people just like you. Trust them.
We found all staff to be diligent and very communicative throughout the process of selling our property. We would recommend their services as they are large enough to have the appropriate market coverage and were able to bring in potential buyers from outside of the immediate area, something that hadn't worked well for us when using the local independent estate agent. Charters also had in place key roles such as a the 'chaser' who routinely liaised with the buyer and their estate agent thus providing important status updates. Charters would certainly be our go to estate agent again next time.
By Anonymous on 18th June - 2021
The sales progressor was knowledgeable and responsive - he helped keep us in the loop at all stages.
By Anonymous on 18th June - 2021
Jo has been really helpful linking between each of the parties in our house purchase and made it much smoother and easier for us, thank you Jo!
By Anonymous on 16th June - 2021
Highly recommend
By Mrs Winfield on 16th June - 2021
proactive, professional
By Anonymous on 15th June - 2021
Always quick to answer enquiries and provide helpful information. Charter's staff are always courteous and quick to give help at all times of the working day.
By Mr Will on 15th June - 2021
I rented an amazing property via Charters when I sold my place and was in the process of looking to buy again. Estate Agents/Letting Agents have a bad reputation (often justified), but all of Charters staff were professional, friendly and helpful, especially Tracey Docherty. I highly recommend them.
By Paul Baker on 15th June - 2021
Great service from booking in viewings through the whole process. Very professional and a good level of communication. Special thanks to Jo from the Winchester branch for keeping everything on track.
By Mrs Harris on 14th June - 2021
Just started my journey with Charters and couldn’t be happier with the service from Katy Derbyshire, totally empathetic and resolved my concerns immediately. Warm and caring. Great start!
By Anonymous on 11th June - 2021
Jo was always available and quick to respond to any queries we had. Great service.
By Anonymous on 11th June - 2021
From the start of the Sales process the Charters team were positive and flexible in getting our proerty brochure ready and setting up the Covid safe viewing process and dealing with difficlut tenants. The viewing process went well with good candidate buyers and within a short period 3 excellent offers. Negotiations concluded, we received regular weekly and additional updates on the progress of our buyer and their chain resulting in confirmation of exchange ahead of time and confirmed completion. The handover between the Charters teams worked well and I am sure their additional level of communication and chasing kept the solicitors on their toes.
By Mr Redding on 11th June - 2021
Charters Winchester branch were Very helpful in our search for a property and good follow up to keep all on track for a timely completion.
By Anonymous on 11th June - 2021
Very proactive sales, and excellent service through progression
By GG on 10th June - 2021
Thank you for making this experience of selling our home as stress free as possible, and for always being helpful and cheerful at the end of the telephone.
By Anonymous on 10th June - 2021
Attentive and thorough service. Kept informed at all times throughout the process and were happy to assist promptly with any queries.
By Anonymous on 10th June - 2021
Charters have been great all through the experience. They kept me informed about the viewings and feedback from them. Once we had an agreed offer, Charters kept in touch with updates as to where our buyers were in the process. I would recommend them to anyone else thinking of moving as their service is excellent.
By Anonymous on 8th June - 2021
Charters were excellent - they were motivated and organised from the beginning. Aidan and Oliver who worked on the sale of our house were friendly and gave good and timely advice, helping to successfully sell our house in the timeframe and for the price we were after. They were both really good at keeping us in the loop. Eden, who worked on finding us our new home, was fantastic - really enthusiastic, with useful suggestions of properties to view.
By Anonymous on 7th June - 2021
Excellent communication and support all throughout the sales process
By Mrs Westall on 5th June - 2021
Excellent service from everyone we dealt with while selling our mother's house. We were kept informed throughout the process. Very friendly and professional staff.
By FG on 4th June - 2021
Jo Goddard was really good at keeping us up to date and chasing our buyer when necessary. We have already recommended Charters to friends interested in selling their property.
By Mr Moody on 4th June - 2021
Nice friendly team that ring regularly to inform you with anything that's taken place.
By Anonymous on 3rd June - 2021
I have nothing but the highest of praise for Charters. From the initial valuation meeting to getting a sale on the first day of viewings through to the immeasurable help and support by Jo Goddard of Sales Progression the help and professionalism has been fantastic.
By Mrs Waite on 3rd June - 2021
Charters was great and we will definitely use them again. Within a week we had multiple viewings and, before a month was gone, we had accepted an offer! Post accepted offer - Jo was amazing! She kept us super informed and was a delight to talk to and gave great advice when needed.
By Anonymous on 3rd June - 2021
The service that we received from Charters, from valuation to exchange, was exemplary. The whole sales team (Alex, Edward, Sarah, Amy) were impressive, giving excellent customer service throughout. Then came Stephen Henry..... (Sales Progressor). He was simply outstanding. His manner, dedication, diligence, patience and entire approach was second to none. Exceptional. We could not recommend Charters highly enough.
By Mr and Mrs T on 3rd June - 2021
Excellent service Jo kept us updated and ensured that the sale progressed smoothly.
By Mrs Honney on 2nd June - 2021
Charters were always available to provide updates and guide us through the the details of buying a house. Jo was really helpful and kept in touch frequently through the whole process.
By Anonymous on 31st May - 2021
Good all round experience from Charters. Especially from the excellent customer service we received from our liaison agent Stephen. We was brilliant. He was easily reachable, very knowledgable on the process, and followed up every question we had , with a response the same day without fail. Thank you Stephen!
By Anonymous on 27th May - 2021
Gives a realistic view of options with excellent attention to detail.
By Mr Roger Hobbins on 27th May - 2021
Brilliant service Stephen was so easy to talk to and kept me updated throughout my move I would certainly recommend Charters
By Susan Smith on 27th May - 2021
Charters are very professional, full of experts with great local knowledge, and always polite and efficient.
By Anonymous on 26th May - 2021
They are brilliant. I can’t thank them enough, the whole team. Estate agents can be difficult but Charters put that generalisation to bed. We have a habit of doing up a house and moving on and we will only use Charters!
By Dan Thomas on 25th May - 2021
All the staff at Charters have been fantastic. The communication from everyone has been regular and detailed and I was never left not knowing what was happening at every stage of the process. I can’t recommend them highly enough. Exceptional service!
By Mrs Anschutz on 23rd May - 2021
We bought through Charters and all the staff were courteous and gave us excellent service. A real bonus was the support of their Sales Progressor to pass messages, chase up the solicitors all the way to completion.
By Anonymous on 23rd May - 2021
Jo at Charters has provided great support since we received the offer on our house. In fact, as well as significantly improving the communication throughout the process, I think it's fair to say it would've taken another week or so to get to completion without her!
By Mr Carpenter on 21st May - 2021
Peter Sterling, Jo Goddard, and Sarah Bicknell at Winchester office were all excellent. Peter provided constant updates and market analysis, also, Jo was in very regular contact to help smooth the sale process and Sarah was very professional with viewings and feedback. My only small gripe is that I got the feeling (maybe unfounded) that some of the younger sales viewings team may have been suggesting to prospective buyers that it could be worth making a "low offer" particularly when the property had been on the market for a while. We had a couple of very low offers compared to the asking price.
By Anonymous on 21st May - 2021
Clear and consistent communication. Very pleasant experience all round.
By Mrs Watson on 19th May - 2021
Jo was great - always at the end of the phone or email if required, and she kept us updated with the progress throughout the process.
By Anonymous on 14th May - 2021
Good service and kept us informed all the time
By Mr and Mrs T Bull on 14th May - 2021
Stephen was extremely polite and stayed in regular touch, explaining each step of the process. All the team at Charters have been a pleasure to deal with.
By Trudie Cole on 10th May - 2021
Stephen has been a pleasure to deal with and has kept me up to date with the purchase of my new house, he is an asset to your company!
By Naomi Lawson on 7th May - 2021
Service was great. In particular, our sales progressor, Jo was amazing! We had some complications with our purchase outside of the control of Charters and Jo was with us, helping us at every step of the way and helping us sane too.
By Mr R McFadyen on 7th May - 2021
Great team of professionals who were a pleasure to deal with. Highly recommend
By Anonymous on 5th May - 2021
Fantastic estate agents, very reliable and knowledgeable
By Anonymous on 5th May - 2021
I have been dealing with Sarah from Charters for the last 6 months whilst trying to move from London to Winchester. Sarah has been kind, helpful and efficient throughout the entire process and I am incredibly grateful that I have had her guiding me along. I highly recommend Charters.
By Anonymous on 5th May - 2021
Great experience buying through Charters. The Sales Progressor kept us up to date with developments at least every couple of weeks. Staff always available and ready to answer queries.
By Anonymous on 5th May - 2021
very professional
By Anonymous on 2nd May - 2021
Charters have been amazing. Buying our new house has been a rollercoaster but the whole team were so supportive from the very beginning. I can't thank them all enough for everything they have done.
By Anonymous on 1st May - 2021
Charters have worked hard for me. I can’t recommend them highly enough. Always respond to questions and concerns.
By Anonymous on 29th April - 2021
Having had experience with the letting side of Charters and superb service from David Gover, it seemed an obvious step to work with the sales side. Rebekah has been extremely helpful, as has Alex and Neil.
By Anonymous on 29th April - 2021
Professional and friendly. Kept us informed on progress of the house sale. Good explanation of language and procedures surrounding the process.
By Anonymous on 28th April - 2021
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