In view of the latest restrictions imposed by the government, Charters, until further notice, will only be able to respond to emergency maintenance issues at your rental property.

We will notify you of any routine maintenance issues that are reported to us and will take your instructions in readiness for arranging the works once the restrictions have lifted. It may take us longer than usual to respond to any emergency issues as a large number of contractors are unable to work and we have also been informed that as most suppliers are closing, parts may become harder to get hold of.

We will also not be able to allow access to a property should a member of the household have symptoms or a confirmed case of Coronavirus. We would be grateful for your understanding during this time and assure you that we will be doing our absolute best to resolve things as quickly and as safely as possible.

You may also have concerns regarding receiving your rental income and we would like to reassure you that we will be focusing on bringing in your rent as usual. If  your tenant notifies us of any difficulties in paying then we will liaise with you to arrange a workable payment plan. We have added an additional team member to help with this task in anticipation of a high number of queries.

Once again, we would like to assure you of our continued efforts and please do not hesitate to contact us if you have any questions or concerns.



Clear thinking

Charters pride themselves on their transparent fee structure and all prices quoted are inclusive of VAT so there should be no nasty surprises.

Our fees vary depending on the level of service you choose and our managers will be very pleased to discuss these with you in detail to ensure that you receive the level of service you require at the price you expect. Click here to see our Landlord Fees

We are legally obliged to file a tax return stating the name and addresses of our clients with HMRC. If you intend to be an Overseas Landlord at any point during the Tenancy we will be required to deduct 20% tax at source and forward it directly to HMRC unless we have received consent to pay you in full.

If you wish to claim exemption you will need to complete forms NRL1 or NRL2 and send the application form to; – The Centre for Non- Residents (CNR), St Johns House, Merton Road, Bootle, Merseyside, L69 9BB quoting Charters Reference Number NA006026.

For more information go to or call the Centre for Non- Residents on 0151 472 6208 / 6209. With the ongoing changes to taxation on rental properties we always advise that you seek independent financial advice to discuss what costs can be offset against your rental income.



Domestic Minimum Energy Efficiency Standard Regulations

In 2018, new legislation was introduced to improve the energy-efficiency of private rented property in the UK.

The Domestic Minimum Energy Efficiency Standard Regulations (MEES) state that all private rented property must achieve an Energy Performance Certificate (EPC) grade of E or higher. Any landlords renting a property rated F or G (the lowest grade) could face a penalty of up to £4,000. Landlords currently have until 1 April 2020 to improve any property being rented out – including existing tenancies, not just new ones – to a rating of E, or to register an exemption.

What is an Energy Performance Certificate? Any home that is rented, bought or sold in the UK needs an EPC. This shows how energy-efficient the property is and offers some advice for what could be done to improve its energy efficiency, as well as the likely costs and savings for any work carried out. Once issued, the EPC is valid for ten years, after which time it should be renewed.

Key areas of focus for EPC assessors are:

  • How well insulated the loft, flooring and walls are?
  • Whether windows are single, double or triple-glazed
  • How energy-efficient the boiler, plumbing and radiators are
  • When the property was built and the structure and materials used
  • Whether any electrical heat sources (such as plug-in radiators or fan heaters) are being used
  • Whether modern, energy efficient lightbulbs are installed
  • The general air-tightness of the home

All of this data will be gathered and entered into a system which will calculate the overall grade for your property. As mentioned earlier, landlords who rent properties which don’t meet the minimum requirements run the risk of receiving a financial penalty of up to £4,000. Call us on 02382 358577 if you require further information.

Section 21


Understanding the changes

The deregulation Act 2015 introduced some important changes to how and when a landlord can serve notice to regain possession of his property.

The original changes affected all tenancies that started after the 1st October 2015 but as of the 1st October 2018 the rule changed for all tenancies.

This now means that a landlord can not serve notice in the first four months of a tenancy and they must also have fulfilled some compulsory requirements. They will be unable to serve notice if they have not provided the tenant with: –

  • A copy of their gas safety certificate.
  • A copy of the government prepared How To Rent Guide.
  • A copy of the properties EPC.
  • A copy of the prescribed information relating to the protection of the tenants deposit.

Further more they will be unable to serve notice if the property is not licensed and should have been and if there are outstanding maintenance issues.

section 21 changes
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