Opening Hours
  • 9.00am - 5.30pm
  • 9.00am - 5.30pm
  • 9.00am - 5.30pm
  • 9.00am - 5.30pm
  • 9.00am - 5.30pm
The team
Supporting our

landlords and tenants

Suzanne Diamond MARLA

Suzanne Diamond MARLA

Lettings Director
Suzanne Diamond MARLA

Suzanne Diamond MARLA

Lettings Director

As a senior industry figure, Suzanne has had an illustrious 14-year career in property. This has included senior roles in both large corporate and independently run agencies across London and Surrey. Suzanne brings this crucial experience across the property industry to Charters helping them further improve the award winning service that they are all ready renowned for. She has a motivational and warming personality which complements Charters.

Tracey Docherty MARLA

Tracey Docherty MARLA

Head of Property Management
Tracey Docherty MARLA

Tracey Docherty MARLA

Head of Property Management

Since joining Charters, Tracey’s experience and versatility has made her an integral part of every team she’s been involved with. Now, as Head of Administration and Property Management, Tracey brings her in-depth knowledge of lettings, complicated legislation and customer services to the fore ensuring her department exceed their clients' expectations at all times.

Clare-Louise Branker

Clare-Louise Branker

Head of Southampton Property Management
Clare-Louise Branker

Clare-Louise Branker

Head of Southampton Property Management

Clare-Louise started her property management career in the south east of England covering a national portfolio. Following a move to the New Forest, she has continued her passion for Property Management in the Hampshire region. After a brief period working in new business for lettings, Clare-Louise decided that the challenges and problem solving within property management were her true passion. Now with nearly 10 years’ experience in this field, she continues to enjoy assisting landlords and tenants however they may need.

Louise Balshaw

Louise Balshaw

Senior Property Manager
Louise Balshaw

Louise Balshaw

Senior Property Manager

Born in the South but raised in the North, Louise returned to the south 12 years ago. She started in property administration on a part time basis for small independent Letting Agents, in New Milton and progressed through into Property Management. Louise progressed further after an acquisition where she became Property Management Team Leader, leading a team of six property managers. Since returning to Southampton, Louise dealt with End of Tenancy and Inspections before transitioning into property management full time.

Simon Bartlett

Simon Bartlett

Lettings Accounts Manager
Simon Bartlett

Simon Bartlett

Lettings Accounts Manager

Simon has worked on and off in lettings since 2009, but has specifically focused in this area for the last three years. Simon is a local resident and knows the area very well.

David Gover

David Gover

Lettings Accounts Assistant
David Gover

David Gover

Lettings Accounts Assistant

David's property sector experience began in 2011 when he joined Ford Property Services as company accountant. The company was taken over by Countrywide shortly after and David took up a Property Manager’s role later in the year, until 2016. David then joined Tenant Network in February 2016 and primarily looked after their HMO student properties. David is an important part of the Lettings Administration and Property Management team.

Adriene Hill

Adriene Hill

Pre Tenancy Manager
Adriene Hill

Adriene Hill

Pre Tenancy Manager

Adriene began her lettings career in 1994, taking on a temporary three month contract that lasted nearly six years. Learning different roles within the company from the post room, reception to finally being part of the accounts, Adrienne developed a strong background across a variety of disciplines.

Leslie Yonta

Leslie Yonta

Pre Tenancy Manager
Leslie Yonta

Leslie Yonta

Pre Tenancy Manager

Leslie started her career in Lettings after completing her University degree. She has a passion for property and an excellent knowledge of the processes and practices involved with property management. Leslie always delivers a high level of customer service.

Kelly Santos

Kelly Santos

Property Manager
Kelly Santos

Kelly Santos

Property Manager

Kelly has been within the customer service arena for over seven years, citing a passion for delivering the best possible service. Her career has been focused within the property sector, including three years of property management experience. Kelly is always happy to assist customers with all of the aspects of Property Management, such as managing existing tenancies by arranging repairs to be carried out through contractors and being the main point of contact liaising with contractors, landlords and tenants.

Cheryl Pickett MARLA

Cheryl Pickett MARLA

Pre Tenancy Manager
Cheryl Pickett MARLA

Cheryl Pickett MARLA

Pre Tenancy Manager

Cheryl started her career in lettings in 2008 and has worked throughout Hampshire managing portfolios in both rural and more urban settings. In 2012 she moved to London to progress her career further and completed her ARLA qualification, while working for agents in the Knightsbridge, Kensington and Chelsea areas. She is a professional and highly knowledgeable property manager, bringing a wealth of experience to her role at Charters. Her passion for building good client relations and practising excellence in all aspects of her life make her the perfect fit for the Charters team.

Amin Chahal

Amin Chahal

Personal Property Manager
Amin Chahal

Amin Chahal

Personal Property Manager

Amin has worked in Property Management for the last eight years, where she developed a successful career and received two promotions during this time. Amin has worked in three different offices which enhanced the breadth of her knowledge, working in Portsmouth, then moving to Southampton, specialising in student properties, and then moving to a more senior role in the Property Management team for the Hampshire region.  Amin is a landlady herself, her family have been in the lettings business since the early eighties, Amin definitely has a passion for property.

Helen Nicol

Helen Nicol

Personal Property Manager
Helen Nicol

Helen Nicol

Personal Property Manager

Helen began working in property in 2006, after a year working in Sales, she transferred to the Lettings team where she worked for over 3 years, before deciding to transfer to the Property Management team. After only 6 months in Property Management she was made Senior Property Manager and following 7 years of running a successful team, who won awards within their region, Helen then transferred back to the branch as Lettings Manager. She then reverted to a part time role in Property Management, followed by becoming a full time Inspection Clerk. Helen started at Charters in April 2021, following nearly 15 years with the same company, she is an asset to the team with broad knowledge and extensive experience in the property industry.

Natalie Tanner

Natalie Tanner

Inventory Clerk
Natalie Tanner

Natalie Tanner

Inventory Clerk

Natalie has over 15 years experience in the lettings industry, in various roles, including Senior Negotiator to Property Management and more recently she ran her own inventory company.

Join Us

Join Us

Passionate about property?
Join Us

Join Us

Passionate about property?

Do you want to work for a forward-thinking, innovative estate agency? To find out what roles are available visit our Careers page. Alternatively, please send a copy of your CV to the email address below.

Call us
for more information

02382 358577