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Award Winning Customer Service

28th November 2017


Charters Estate Agents of Hampshire and Surrey have just been awarded SILVER for the company’s combined ‘customer service’ under raterAgent’s ‘Agent of the Year 2016’ national awards.

raterAgent chairman Bill McClintock (and ex Property Ombudsman) visited our resident Director Elliott Trodd at Charters in Winchester to personally present us with our latest awards.

The 2016 awards recognise the UK’s top estate agents, based on genuine customer reviews. Charters have been ranked in an impressive 2nd out of a total of 10,851 companies who partake nationally.

In addition, Nony Kerr-Smiley won SILVER too for ‘Individual Agent of the Year 2016’. Subsequent runner up categories included the next Top 10 agents with our own Leanne Conyers claiming GOLD and Michael Marsh claiming BRONZE in his TOP 50 category.

Commenting on the results, raterAgent chairman Bill McClintock said, “These are the industry awards that matter as they are based entirely on genuine reviews from customers who have experienced the agent’s service first-hand. All reviews have been verified thoroughly under our Triple Lock Transparency Check so our company and individual winners have every reason to feel proud that the exemplary service they give their customers has been recognised.”

Robert Mott, Managing Director for Charters, said “I am incredibly proud of the quality of customer service that our teams regularly deliver in the pursuit of excellence. Our charter for performance is simple – to be the best. For us, it is important to succeed, to constantly strive for impeccable results. It is what our reputation is built on.”

Our clients clearly say it best. You can see all our latest reviews here:

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