Suzanne has had an illustrious career within lettings spanning over two decades within both corporate and independent businesses. This has allowed her to identify the strengths and weaknesses in both business types and to introduce a business structure amalgamating the positives. She has an in-depth understanding of all of her teams’ roles and the challenges faced within the industry.
Suzanne has substantial experience in new start up offices and acquisitions and an avid commitment to keep up to date with ever changing lettings legislation. Her priority is to offer a first-class customer service experience at all times and to ensure that landlords receive the best possible advice and protection. A passionate advocate of training and development, she has put in place a training programme to allow all lettings staff to be offered the opportunity to study for a level 3 property management qualification and ensures that all staff are kept up to date with legislation changes.
She remains committed to continually reviewing operational procedures to enable efficiency, whilst still retaining the personal touch that is so essential in a customer orientated business. Having led Charters lettings for almost six years she is incredibly proud of the progress the business has made and is intent on continuing this positive advancement.
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