YOUR COVID-19 UPDATE - FOR OUR TENANTS

In view of the latest restrictions imposed by the government, Charters, until further notice, will only be able to respond to emergency maintenance issues.

You can of course continue to report more ‘routine’ issues which we will keep a note of but we will be unable to send out a contractor until the restrictions have been lifted. It may also take longer than usual to respond to any emergency issues as a large number of contractors are unable to work and we have also been informed that as most suppliers are closing, parts may become harder to get hold of.

We would be grateful for your understanding during this time and can assure you that we will be doing our absolute best to resolve things as quickly and as safely as possible.

Could I also take this opportunity to remind you that if you or a member of your household has symptoms of Coronavirus or is diagnosed with this then please let us know straightaway.

We would like to assure you of our continued best intentions and please do not hesitate to contact us if you have any queries or concerns, call 02382 358577.

We will update you as soon as anything changes which might affect you.

Emergency contact

Numbers

Maintenance and Emergency Contact Numbers

Property Management Centre

If we fully manage the property that you are renting, you will have the peace of mind in knowing that our maintenance team are highly experienced and trained in all areas of property management.  You will be allocated a dedicated property manager who will introduce themselves to you when you first move in and they will liaise with you on any maintenance issues that you alert us too during your tenancy.

We additionally offer an out-of-hours service to provide support throughout the night and at weekends.

Using only fully qualified contractors, the maintenance team aim to ensure limited disruption thereby ensuring you have full enjoyment of the property.

To contact our Property Management Team during office hours of 9am to 5.30pm, Monday to Friday, please call 02382 358577.

In the event of an emergency out of office hours please call 01962 435014.

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