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chandlers ford T: 023 8235 8888
winchester T: 01962 830880
alresford T: 01962 734633
farnham T: 01252 891886
commercial T: 02382 358580
the london office T: 0207 839 0888
head office T: 023 8235 8580
Private Finance T: 01252 710000

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All our testimonials and reviews go through a strict validation process. Up to the end of 2017 we encouraged clients to leave their comments through raterAgent.

We have now asked Feefo to collect reviews on our behalf, ensuring that you only see honest, trustworthy and relevant reviews on our estate and lettings agents.

If you are considering Selling or Letting then we encourage you to see what our past clients say about us.

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All recent reviews shown below are from people just like you. Trust them.

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The only Estate Agent to use and recommend!

"An 5 star customer service from an enthusiastic team who clearly enjoy their job. The communication is brilliant, questions are answered before you ask them! A very slick process which i cannot fault."

By Anonymous on 19th June - 2018

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Excellent experience.

"We have really enjoyed dealing with Victoria at Charters Winchester. She has been really helpful, very professional and always cheerful throughout our property search. Many Thanks."

By Anonymous on 17th June - 2018

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"Very helpful advice and valuation provided"

By Anonymous on 17th June - 2018

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Excellent Service!

"Our agent Sarah was very enthusiastic about the presentation of the propriety and the works completed. She thought she had clients who would be a good fit for the property and true to her word, the house sold at the first viewing. All aspects of the sale process have gone well to date and the admin is being moved along by Mary in the office. All in all an Estate Agency who know what they’re doing and do it well."

By Colin on 17th June - 2018

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"Hayley and Sarah both genuinely went to a great deal of trouble to search for a property suitable for our needs. We all know the stress involved in 'house hunting', especially when as a couple 'we are past our prime'!!!!!! and they as agents for Charters made that experience easier. Would definitely recommend your agency."

By Anonymous on 14th June - 2018

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Great service

"Great. Really good viewings. Not pushy. They listened to what we wanted."

By Anonymous on 13th June - 2018

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"Charters and Jo have acted expertly during our protracted house move. Often having to ‘hold a few hands’ for some in the chain and also, at one point, dealing with a particularly troublesome surveyor, Jo did it all with a smile in her voice and professionally. I know it is possible to save on fees by going elsewhere but with such a big life change, why would you scrimp - you get what you pay for after all. Very pleased we used them."

By Mr J. Mills on 13th June - 2018

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"Helped me make some changes to the brochure and upload to the on line property websites. I appreciated them being in the office seven days a week so that this could be done quickly."

By Anonymous on 13th June - 2018

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Great company to deal with!

"Charters are not only a company that communicate efficiently, but provide a high quality and professional service. Ellie Kerr-Smiley has been so patient with all of my conversations with her, and the construct of the photographs for our site and brochure created by her has been super. Thank you Ellie."

By Nilesh Patel on 13th June - 2018

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Great company to sell and buy with

"Very professional, efficient and well run company, in particular Nony in the Winchester office with selling our property and then Jo in Sales Progression keep it all moving. Thanks all!"

By Mr B Fowler on 12th June - 2018

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The ‘Creme-de-laCreme’!

"We have recently bought a property through Charters and each and every time we have telephoned their offices, or had face-to-face meetings with their staff, we have been totally delighted with the high standard of professional approach taken by everyone. They are polished, non-pushy knowledgable experts. In particular Mike Marsh has been a delight to do business with. This company really is an exquisite example of how one expects an estate agent to be. I would have no difficulty whatsoever in engaging this organisation to either buy or sell on our behalf in the future."

By Miss Poppy on 12th June - 2018

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Patient and professional

"I love dealing with people who want to help you and nothing is too much trouble - thank you Ellie. You are patient and professional."

By Anonymous on 12th June - 2018

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Excellent communication & information

"Nony is pragmatic, wise and experienced and so very easy to speak to. She has always been supportive and communicated with us at the earliest opportunity."

By Dawn Patel on 11th June - 2018

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A great service. A great team. They serve Winchester well.

"Professional, knowledgeable, friendly and very efficient. A source of excellent advice. Early days but Charters have quickly matched me with the perfect buyer and helped me find a home that matches my needs. Seller and purchaser both treated equally well."

By Anonymous on 11th June - 2018

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"Good prompt communication and feedback."

By Anonymous on 11th June - 2018

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Kerr-Smiley by name, smiley by nature!

"Nony Kerr-Smiley at the Winchester branch provided regular, insightful and colourful communications that kept me abreast of what was on offer in my target search area. Very professional and helpful."

By Anonymous on 10th June - 2018

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Friendly and helpful.

"All the people we dealt with were so helpful and friendly."

By Pennie Paine on 9th June - 2018

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"Hayley couldn’t help me anymore than she has. Being a first time buyer, the property market is a whole new world for me and she has helped me with any question I had and I know I can ask anything and she will go out of her way to get an answer for me even if she doesn’t know herself. I highly recommend Charters and am now looking for a property for my Nan through them as well."

By Miss Beth Jerram-Adams on 5th June - 2018

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very helpful staff.

"very happy with charters staff kept me informed with progress, would certainly use charters again if i needed to move ."

By Anonymous on 5th June - 2018

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Excellent all round service

"Very happy and friendly ladies. Emailed confirmation of viewings, and regular phone calls all helped provide a very good service."

By Ms Sylvia King on 5th June - 2018

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Friendly and professional

"Victoria was extremely helpful in helping us secure our property. She is very friendly and a pleasure to deal with."

By Anonymous on 5th June - 2018

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Thankyou!

"Jo was great at keeping me updated and has been a good listener."

By Rosada Justice on 31st May - 2018

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A first-class service

"From their first visit to value the house to their final phone call to tell me the sale had been completed, they did everything they could, under sometimes difficult circumstances, to sell my house for me. Great staff, very enthusiastic and very hard-working. They earned every penny."

By Anonymous on 30th May - 2018

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Great local agent!

"Charters were fantastic in selling our house. Consistency from the start, the whole team is knowledgeable and friendly and you have the impression that you can speak to any member of staff and you get the same, high quality service. They are very hard working and conducted viewings every day of the week. Thank you, Nony, Rob, Liz and the whole team!"

By Anonymous on 30th May - 2018

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"Nony was a really friendly and inviting person. She engaged with me on a personal level and made me feel like an individual."

By Ian Grainger on 29th May - 2018

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Excellent service

"Excellent service. Communicated well through all aspects of the property sale."

By Anonymous on 27th May - 2018

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Friendly and efficient service

"Charters provide a friendly and efficient service. Tom Meek was first class with his approach in helping us to find a house. He kept us informed, explored all possibilities and with his zest for success proved to be our favourite estate agent in Winchester!"

By Anonymous on 27th May - 2018

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Estate Agent to be trusted.

"Very friendly and efficient staff, always kept me up to date with progress of sale."

By Anonymous on 25th May - 2018

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Great service

"Friendly from the first telephone call with Hayley and throughout, both during property viewings and meeting Jonathan to progress a letting. They took time to explain every stage clearly and answer all of my questions."

By Anonymous on 24th May - 2018

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What a team!

"Excellent service and very helpful"

By Mr & Mrs Taplin on 23rd May - 2018

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Charters estate agent. Amazing service. Wonderful people.

"From the first time you speak with this agent you realise there is something uniquely different to anyone else out there. They listen, understand your requirements and quickly identify what you are looking for. Throughout our search process it’s felt like we have been house shopping with friends. You will find Hayley and Sarah nothing but honest, candid, and often utterly hilarious! Whilst house buying is rollercoaster the team here will do anything possible to take the stress away and go that extra mile to support you - doing viewings at night / weekends and even days off. Whilst in the end we sadly didn’t purchase a house through charters - I only wish we did. Thanks you for being so wonderful on every level, keep doing what you do as its utter brilliance!"

By Anonymous on 23rd May - 2018

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Thank you Charters Alton

"Jonathan, Sarah, Sue and the team were professional, helpful and supportive throughout the sale and purchase process. I would definitely recommend Charters Alton."

By Anonymous on 23rd May - 2018

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Friendly, professional, receptive

"Gary Brown from Charters has a very friendly yet professional manner and listens to what you say and doesn't make you feel stupid unlike some estate agents"

By Mrs Rogers on 16th May - 2018

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"Very helpful and very discerning when suggesting properties."

By James Stanford on 15th May - 2018

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"The agent assigned to us, Victoria, has been extremely supportive, tenacious and optimistic. She is constantly in contact with us and has made the hunt for a house seem so much less intimidating. Thanks, we really appreciate it."

By Ali Alnajjar on 14th May - 2018

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"So far so good - professional, friendly and have made me feel at ease every step of the way."

By Mr Philip Birkett on 13th May - 2018

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Excellent service

"Victoria and Tim spent a lot of time to understand us as purchasers, our needs, and to understand how we use our home, in which we work approximately half of our professional time. At the point when we were having a dilemma over choosing either location or size, they found us the perfect property, and worked with us in negotiating a great deal. We couldn’t recommend them highly enough - they are superb."

By Miss A Bancroft & Mr S Stemp on 12th May - 2018

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Professional, courteous Team

"Right from the initial viewing through to the exchange of contracts all the staff at Charters (Tom Meek and Jo Goddard) acted in a professional and courteous manor. The team kept me updated on key activities throughout the process which certainly helped make this whole experience more enjoyable...... excellent."

By Mr Nigel Gay on 12th May - 2018

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Excellent service

"Personal, friendly and efficient throughout the entire process. We would certainly recommend to others."

By Mr & Mrs Finch on 9th May - 2018

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Very pleased with Charters Estate Agents

"Very pleased with the level of service from Charters Estate Agents. Helpful and friendly staff. I would highly recommend."

By Lee Webb on 9th May - 2018

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Great service, no need to chase

"Very good service, friendly and efficient."

By Anonymous on 9th May - 2018

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Excellent service throughout

"Very highly recommended. Dealt with Mike the branch manager personally up front who was continually helpful and knew the details of the file without prompting - very good involvement for someone in his position. Bought shared ownership via Charters and due to unavoidable changes within solicitors on both sides the sale was more complicated than it should have been. Throughout all of it Gemma was proactive, chased everyone involved and kept the seller and I informed of the situation. Can't recommended the firm or Gemma enough! Nick"

By Nick Denmark on 8th May - 2018

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1st class service

"All aspects of the service were excellent. The photographs were amazing. Communication between all parties really made the transaction smooth. The entire process went without any hiccups. This is due to the team and professionalism of Charters. I would highly recommend you to anyone Thank You."

By Sally Shepherd on 4th May - 2018

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They helped sell my house, and were enjoyable to deal with at the same time

"You’ve all been great, and extremely helpful throughout it all. It has been a surprisingly pleasant experience so thank you all very much."

By Alex Whitley on 4th May - 2018

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Wonderful. Thankyou so much

"Nony has been a rock through a very trying sale. She has always tried to make things easier and made time for long conversations. She is by far the most dedicated, professional and personable estate agent I have met and a real gem for Charters to have iamong their staff"

By Rosada Justice on 4th May - 2018

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"I found Alton office to be very professional and courteous. Haley Levy I have found particularly helpful and consistently proactive with a high level of communication."

By Mrs Nikki Stoppani-White on 3rd May - 2018

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Friendly, helpful service

"A very friendly team. Updates by Nony were always amusing and weekly updates of property helpful."

By Carol Revell on 3rd May - 2018

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Hayley is a super star!!

"Right from the first phone call with Hayley I was impressed, so professional and she was so understanding of what I was looking for in a property she organised viewings for me straight away including viewings out of her area with another charters branch. We spoke daily about different property she had coming on the market and offered me viewings without even having the details ready, which made me feel she really did care about finding us our next home and it showed me she was really working hard and going the extra mile for her vendors as well"

By Anonymous on 3rd May - 2018