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chandlers ford T: 023 8235 8888
winchester T: 01962 830880
alresford T: 01962 734633
farnham T: 01252 891886
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the london office T: 0207 839 0888
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Private Finance T: 01252 710000


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All our testimonials and reviews go through a strict validation process. Up to the end of 2017 we encouraged clients to leave their comments through raterAgent.

We have now asked Feefo to collect reviews on our behalf, ensuring that you only see honest, trustworthy and relevant reviews on our estate and lettings agents.

If you are considering Selling or Letting then we encourage you to see what our past clients say about us.

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All recent reviews shown below are from people just like you. Trust them.

Enthusiastic and knowledgable, with a can do attitude

"Charters have been brilliant in helping us to sell our flat, and have been instrumental in helping us to secure our new home in Winchester. Their knowledge and expertise shone through when receiving offers and helping us to understand the market. They are professional and have a can do attitude, which was great as the market at the time was particularly flat. We were always kept up to date with viewing feedback and felt that we were up to date and aware of how the flat sale was going. We’d like to particularly recognise Victoria from the Chandlers Ford branch who has been enthusiastic, thorough and great in helping us to understand the selling process, and who has been wonderful to deal with so far."

By Miss Riddle on 16th August - 2018


"I have been dealing with Nonny Kerr-Smiley on a variety of matters over an extended period of time and have found her to be a real pleasure to deal with with absolutely nothing being of too much trouble. Indeed, this is the case with all the staff at Charters with whom I have dealt hence they continue with a staggering degree of success"

By Mr G Piper on 13th August - 2018

Nice people, during a testing time!

"Sold our house with Charters. Got weekly update calls and if we ever asked a question by email between these calls we got an answer same day. Nony and Jo were both particularly helpful during the long process. One comment: The guy that did the valuation said he would deal with us throughout the entire sale process, updating us each week - we never saw or heard from him again! His replacements weren't an issue (in the slightest), but if it's not going to happen, don't promise it."

By Anonymous on 13th August - 2018


"Charters were extremely professional, polite and understanding. They were courteous and kind in very difficult circumstances. As a family we would not hesitate in recommending them. Thank you so much for your help"

By Anonymous on 12th August - 2018

Nony was wonderful, but Winchester wasn’t!

"I didn’t buy from Charters because they didn’t have a house I wanted, but that was not their fault. I was sent a news message every week , plus extras during the week. Nony’s messages, in particular, always raised a smile, and she did her damnedest to find something for me. Not Nony’s fault, WInchester’s housing stock not wonderful, and what there is is overpriced. I like Nony and got on well with her, but if the product isn’t there it’s not there. Not Nony’s fault. She did everything in her power to find me a house. Thank you Nony."

By Mrs D Emery on 12th August - 2018

They go the extra mile

"Extremely efficient, friendly and professional service from marketing my property through to exchange of contracts. I was kept up to date at every stage of the process. They really do go the extra mile!"

By Anonymous on 10th August - 2018

Superb quality

"Excellent contact. Fast response and always offers us prperties according to out search criteria. Very happy we are:)"

By Anonymous on 9th August - 2018

Excellent happy helpful service

"Excellent service. Staff are always happy and willing to help with queries no matter how small or large. Really helpful. Couldn't recommend highly enough."

By Miss Jane Williams on 9th August - 2018

Professional yet friendly Winchester service

"We didn't end up buying through Charters in the end but it certainly wasn't for the want of trying on their part. I would mention in particular Rob and Nony. They both have an extensive knowledge of the Winchester market and we appreciated their help with evaluating the properties we viewed in a professional yet friendly manner. Their good humour and patience over our protracted search has been wonderful. Thank you for all your help and also for putting options we might not otherwise have considered to us."

By Anonymous on 2nd August - 2018


"We have had amazing service right from the start with regular communication and updates with staff who have always been super friendly and helpful!"

By Anonymous on 2nd August - 2018

Highly recommended

"Very professional and eager to see results. Everyone’s unique skills and experience are put to good and intelligent use. Very happy with their responsiveness to our queries and requests. Friendly and personal service and would thoroughly recommend."

By Anonymous on 31st July - 2018

I recommend Charters to everyone!

"Charter’s are such a professional and enthusiastic team from the start of the process to the end. I am so glad that I chose them for the sale of my house, the team have delivered on every level. All updates and communications have been very prompt and all queries have been answered swiftly. I would especially like to thank Victoria for all of her efforts in finding my purchasers and Jo for her efforts in seeing the process to exchange and completion (and dealing with endless questions from me!) Both have been very professional and helpful and friendly! I also want to thank the rest of the team who have undertaken viewings etc! The whole process from beginning to end has actually been enjoyable and stress free due to Charters’s and their processes and motivated staff!"

By Anonymous on 31st July - 2018

Good estate agents

"Really can’t say enough good things about Hayley. She is knowledgeable, approachable, endlessly patient, and incredibly generous with her time (including mornings, evenings, and weekends! ) She answerd every question and explained every form and every part of the process clearly and thoroughly. Buying a home is always challenging, but working with Hayley made it as painless and straightforward as possible, we highly recommend her!"

By Mr Aslan Sari on 30th July - 2018

Excellent service

"Jon from Charters went out of his way to be helpful and to make sure that we had enough viewing time and all of our questions answered. When our offer was successful he seemed genuinely delighted for us!"

By Anonymous on 27th July - 2018


"I would certainly use Charters again and can recommend them wholeheartedly. Everyone I dealt with was a consummate professional and dealt with every query quickly and efficiently. Tim and John are worthy of special mention."

By Sandra Hayward on 27th July - 2018

Highly recommend

"Efficient,friendly and kept us informed weekly. From the outset they agreed a realistic sale figure and consulted us fully as the sale progressed."

By Anonymous on 26th July - 2018

Proactive, friendly and very effective.

"Jo, Nony, Oliver, Tom and the team were really instrumental in helping me achieve a good sale price in good time. As always I found the team very proactive and flexible in organising viewings and their feedback was prompt and forthright. Once the sale was agreed, Jo was superb ensuring that all parties were kept informed of and chasing progress. Having sold three properties through them I would thoroughly recommend Charters as they always seem to go above and beyond expectations."

By Richard Carter on 23rd July - 2018


"All at Charters brilliant, a special thanks to Nony and Dale ( Winchester office) and Jo ( in Chandlers Ford) A breathe of fresh air after dealing with Spark Ellison!"

By Joanne on 23rd July - 2018

Highly Recommended

"Gemma was excellent at every stage, she was easy to get in touch with and followed through with everything we asked of her."

By Anonymous on 12th July - 2018

Helpful and useful advise with free valuation thank you Charters

"I actually emailed charters in Alton direct to thank Jonathan directly for his advise and suggestions."

By Mrs Pamela Causton-James on 11th July - 2018

They keep you informed all the time.

"The photos taken were excellent in every way. They had a buyer before the property went live,"

By Les Roberts on 10th July - 2018

Amazing, made first time renting a breeze.

"Everything has gone so smoothly. I saw the flat on a Monday and moved in the following Friday. Everyone I've dealt with has been very professional and guided me through the process of renting for the first time. Special thanks to Adam from the Winchester office & Becky from the Southampton office."

By Laura on 9th July - 2018

Excellent, professional assistance. 5 Stars on all counts.

"Thank you Stephen and your Team for everything you have done for us during this last week. You responded to my queries and questions in a prompt, professional manner. There is nothing you could have done better. I would have no hesitation recommending Charters to anybody and, I would have no hesitation either buying or selling from you either. Thank you from two extremely satisfied Customers...."

By Denise on 6th July - 2018

A bespoke service with a smile

"A very bespoke service that catered for our individual needs. The communication was excellent throughout the process and we always felt valued. Every member of the team were proactive and were willing to help when our point of contact was not available"

By Mark White on 5th July - 2018


"The team at Charters Alton have been first class in all aspects of selling our property. A special thanks to Hayley for working so hard on our property search."

By Anonymous on 4th July - 2018

Great service all the way through

"Great communication from Gemma, it was very helpful to have her input to help the process move along to a great conclusion. Many thanks"

By Annette Campbell-Currie on 4th July - 2018

5* Charters Alton

"I couldn’t have sold my house without Charters. They truly are the best in the area! Hayley, Sarah and Jamie have been fantastic agents right from the start. Honest, friendly and hardworking. When I was starting to feel the pressure they kept me calm and guided me through the process with amazing results. I’m extremely grateful to them and would definitely recommend their services to other potential sellers."

By Mrs Polly Smith on 4th July - 2018


"Gemma Hill's input in our experience was first class; not only is she very good at her job, she also cares which is extremely important when stressful situations start to unfold"

By Rob Collett on 3rd July - 2018

Organised, hard working and contactable

"Gemma was very organised and driven throughout the process. There were some delays throughout where she would consistently phone all related parties from solicitors to other estate agents to help move the process forward. She managed to keep the urgency of sorting the issue while remaining pleasant to talk to and offered her advice throughout."

By Chris Ford on 2nd July - 2018


"I found Charters very professional and helpful. Hayley in particular who met me at the chosen properties was extremely good at her job and made the whole thing a very pleasurable experience. I would most certainly use your services again if and when I move again. Thank you."

By Anonymous on 2nd July - 2018

Brilliant company

"I used Charters for my sale as I was so impressed with them when I purchased my house a few years ago. They did not let me down. They are a highly professional and efficient company."

By Katy Shaw on 2nd July - 2018

Great Post Sale Support From Jo

"Jo at Charters helped us through a challenging house buying process. She did a great jo of keeping communication channels open with the vendors around a few difficult issues which ultimatey got us to a good outcome for everyone. Thanks - Andy & Nicola"

By Andrew Pointon on 1st July - 2018

Great working relationship with Jo

"I’m rating Jo Goddard 5 stars at Charters because without Jo’s charm, hard work, great communication skills we wouldn’t have completed on our proposed day. We had issues with the property which caused stress but Jo really supported us, massive thanks to Jo."

By Sarah Davis on 1st July - 2018



By Richard Mitchell on 30th June - 2018

Outstanding Service, Thoroughly Recommend

"Exceptional customer service. Fantastic to have a dedicated member of the team responsible for purchase from start to finish. Gemma Hill has provided outstanding service, keeping me calm through the little bumps of a house purchase! Well done Gemma"

By Jen Perry on 29th June - 2018


"Having selected our new house through Charters Alton we want to thank Jamie in particular for guiding us so conscientiously at each step. Ian and Liz"

By Anonymous on 27th June - 2018

Experienced and helpful staff, thank you!

"Helpful staff who were easy to contact and knowledgeable. Jo helped a great deal with sales progression."

By Mrs Shaw on 27th June - 2018

Excellent Service

"Absolutely excellent service. Charters were efficient, fast and kept you posted on every development. I secured an offer within a week! I would recommend them anytime."

By Anonymous on 27th June - 2018


"I have only dealt with Sarah Harris at the Alton branch and have found her to be very professional and helpful, but also compassionate. Sarah has helped me with my queries, knowing that there is no financial benefit to her."

By Pippa Cockhead on 27th June - 2018

Professional and creditworthy throughout the entire process

"Expert advice combined with extremely approachable staff. The branch manager provided much needed reassurance throughout a challengingly transaction, backed up by Sarah Harris who was one of the finest agents I have engaged with."

By Mr Simon O'Brien on 27th June - 2018

Fantastic service

"This was my first buying experience and it was so easy. It felt like Gemma put 100% of her time into my house purchase. She was so thorough and proactive. She kept me in the loop at every stage and always had the answers to my questions. I couldn’t fault the service I received. From my first viewing to getting the keys."

By Emma Burns on 22nd June - 2018

Fast, effective and professional!

"So far so good! We have accepted an offer within a week. Great work, thanks Nony!"

By Professor and Dr Knight on 21st June - 2018

Great service

"Great service from start to finish!"

By Anonymous on 21st June - 2018