And the award goes to 'Charters' of Winchester.
Receiving Bronze Award for Southern Region 'Charters' were recognised for their excellent customer service, as voted for by their clients during the course of 2010.
But the celebrations didn't stop there for 'Charters'. Emily Kisten (Sales Coordinator) was singled out and was Highly Commended, winning the Top National Individual Award. This is the first time that an Individual category has been recognised and Emily won this award out of 400 estate agencies that entered nationwide!
The awards were announced by Phil Spencer, presenter of Channel 4's Location, Location Location at a lavish luncheon and ceremony at the Hilton in Park Lane, attended by 500 of the UK's top estate and letting agents. Phil Spencer said "The ESTAS are the most important and valuable awards in our industry. An ESTA is not an easy accolade to pick up, to win one requires a lot of hard work"
Simon Brown, owner of the awards added "ESTA agents believe passionately in providing the highest quality customer service. They are prepared to go that extra mile, prepared to take criticism as well as praise and prepared to invest and develop their businesses accordingly"
The results of the competition were determined by research carried out amongst customers who are asked a series of questions about the service they have received from their agent. Over 26,000 votes were received making it the biggest consumer survey of its kind in the property industry.
Nick Leeming, Director of Zoopla said "It is important that we understand what the public think of the service provided to them and that is what the ESTAs are all about. ESTA agents have a common desire to know how the public rate their businesses and develop and adapt accordingly"
The national scheme is also backed by the Royal Institute of Chartered Surveyors (RICS). David Dalby, Residential Director at RICS, said "This is the sixth year that RICS have been involved with the awards, which we support because the results are based solely on customer satisfaction rather than the opinions of a judging panel. To win an ESTA, a firm has to demonstrate a consistently high level of service and, to achieve this, they must ensure that staff follow those standards of efficiency, good communication and transparency that differentiate the exceptional agent from the ordinary one."
For further information please contact 'Charters' estate agents in Winchester on
01962 830880.
