Client Testimonials

high level of service

I just wanted to send an email thanking Gary for helping me find the perfect house to buy!

I've had so much bad luck since selling my property and was sooooooo stressed but Gary's relaxed manner and knowledge was just what I needed and the first house he showed me was the house I manage to buy, which was fantastic!!! yay!!

THANK YOU!

Debs Jones

high level of service

To everyone at Charters

Both Kevin and I want to thank you all for all your help this year in selling our flat and finding our dream home. There were many moments we thought it would never happen.

We are so excited about moving into our new home and feel very grateful for all your help in making this happen. You are a hugely professional team and everyone who has been involved in our sale and purchase has shown us so much patience and kindness.

We will definitely be recommending Charters to friends and family looking to move house and will remember the part you have played in helping us find our new home.

Best wishes from

Rowan & Kevin

high level of service

To all at Charters

Thank you so much for all your help in selling our home in Littleton. We though you all did a great job and are a very efficient, friendly and professional team.

We'd certainly recommend you and use you again .... though I hope we won't need to for quite a while!

With best wishes

Pippa & Tim

high level of service

Elliott,

Quick note to say how impressed I have been by all of the charters team throughout the process, but of particular note, I have found Emily's organisational skills, and importantly diplomacy in the way in which she has dealt with sensitive and at times emotive (When money is involved) issues to be excellent.

Really impressed by the service we have received from everyone in the team, please pass the message around to those that count.

Appreciate the great work and will certainly recommend you.

Matt Andrews

high level of service

Good Morning Lisa,

Thank you very much for all you efforts and help.

I must say that your company has supplied an outstanding service to us.

Regards,

Oliver

high level of service

Dear Elliott

My husband and I would like to thank you and all your staff for all their friendly help and support during the sale of our house.

Please pass on our particular thanks to Emily who kept us so well informed about what was going on in the last few week of the sale which helped to take a lot of the stress out of the situation.

We would not hesitate to recommend Charters to any of our friends or colleagues should the opportunity arise.

With kind regards

Margaret

high level of service

Emily

Thank you so much for all your hard work and efficiency during the purchase of our property, it was very much appreciated.

Paul

high level of service

To All Staff at Charters

Just a little note to say thank you very much for your assistance with my house sale.

Verena

high level of service

Emily

Mel and I just wanted to say a big thank you to you and the team at Charters for the fabulous job you did for us in selling Wiseman's Cottage.

We were very impressed with your service, and will certainly recommend you to others, and if we sell again, we will come straight to you! We would be grateful if you could pass our thanks to those in the sales team as well.

Gilly

high level of service

Hello Elliott

No doubt you know we exchanged last Friday.

I really wanted to say a huge thanks to Emily - if she hadn't chased everyone really hard it would have all fallen through - certainly we would not have reached exchange last week.

She did more than all 3 solicitors put together from where I sat!

It has been a difficult process - I just thought you should know how able and helpful she has been.

Guess you'll be putting a sold sign up soon?

Best regards

Ian Leedham

high level of service

I would like to express how impressed we are with Gary's tireless help in finding us a new home. We have been searching for a long time and have registered with most/all of the estate agents in the area, and in other areas too.

No other agent has been so diligent, keeping in regular contact, knowing our requirements well and thinking creatively about properties that might suit us, making arrangements out of hours etc etc. His level of dedication and personal service is head and shoulders above the rest. Gary is far and away the best estate agent we have ever dealt with and is a credit to his profession

Lisa & Russ

high level of service

Dear Elliot,

On behalf of my wife and I, I would like to thank you and your team at Charters for all your help and assistance over the last few weeks with our move to Wisemans Cottage.

In particular, I would like to extend our personal thanks to Emily who worked tirelessly throughout the entire process often acting as mediator/arbitrator between the various solicitors whom, it seemed, would not talk to one another. Without her and without her excellent negotiating skills I firmly believe we could not have completed the purchase of our dream home.

A mention must also go to Gary who, when showing us around the property all those weeks ago, mixed professionalism with a personal touch and offered very helpful advice and counsel.

I hope sincerely that the property will indeed turn out to be our long term home, however, should we decide to move again or indeed should we decide to expand our existing portfolio of property lets I will have no hesitation in contacting you and your team at Charters.

Many thanks indeed.

Paul

high level of service

Dear Elliott, Emily & Lauren

Thank you for firstly finding us a house, providing excellent advice along the way and for seeing it through to completion. We've been in a week now and are still unpacking boxes; but it is really feeling like home!

Thanks again,

With love from Michele & Steen

high level of service

Dear Emily

Just wanted to say thank you for all that you have done for me, all your support and kindness was wonderful.

Thank you again.

Debbie

high level of service

Chaps,

Just thought you might appreciate some feedback following the viewings Noni took us on, we booked in with her to view just the two new builds, but she applied herself and brought keys for the bungalow and a town house within Kings Worthy as well, had she not done this we would not have viewed the bungalow and therefore wouldn't have put an offer in on it.

She certainly thought outside the box ten out of ten, takes a lot to impress me!!

Regards

Gavin Waite

high level of service

Dear Elliott & 'Crew'

Just a note to thank you all for your help during the sale of Hardacre. You all showed amazing patience throughout a very trying time! We wouldn't hesitate to recommend your company to potential vendors.

Hopefully you will come to our rescue once again with the purchase of a new home.

Many thanks.

Sheila & Ian Williams

high level of service

Team Charters,

Many thanks for ALL your efforts in the sale of Fry Cottage!

You were great!

Kind regards

Tim Underwood

high level of service

Dear Nony

You said you would find a home for when we set off on our very first house hunting expedition a few months ago and you have kept your promise!

Thank you so much for finding me my very beautiful home.

This is a very important stage in my life and I'm grateful to you and your brilliant team for the fantastic service you have given me which was both professional and personal!

I can't thank you enough!

Shelley

high level of service

To Jas, Emily and all at Charters

Thank you so much for your help in buying 'Rutledge'

With best wishes

Andy & Jane

high level of service

Dear Mr Trodd,

We sold a house in Kingsley in October and have been living in a rental property whilst we looked for a suitable new home. For some time now we have been looked after by Lauren Seewer and were struck by her cheerful, professional, friendly approach.

It was such a joy to deal with your excellent colleague and we would like you to be aware of this.

In fact we found a house to buy by meeting a friend at a Christmas party and exchanged contracts today. I feel sure Lauren would have found us a property if she could!

Jennifer Charles

high level of service

Dear Charters,

We would like to thank you for the successful sale of our Amara. The service we received throughout the sale has been excellent. We have been always well informed throughout the whole process. The selling of our was stressful and difficult at times, but Charters did everything possible to make this sale as smooth as possible.

We would like to give a special thanks to Emily; whom we cannot speak highly enough of. Her proactive and extremely efficient approach meant we were always well informed throughout the whole sale. She constantly pushed all parties to ensure the sale went through as quickly as possible. Any problems that arose she dealt with immediately and made possibly difficult situations seem simple. She is a real asset to Charters; the service she provided went well beyond our expectations.

Thank you

Phil and Louise

high level of service

Dear Lisa

Better late than never, we wanted to say a big thank you for all your help, advice and great service during the rental of our property. It was such a great relief to work with you and Charters ... particularly after our experience with previous agents! Thanks again, your help was always very much appreciated.

All the best

high level of service

Hi Elliott

Just a brief note to thank you and your team for the speedy and efficient way you dealt with the sale of my property recently. I think 10 weeks from the beginning of marketing to completion is a great achievement.

Specifically I would like to thank Tim for his initial input - it was he that persuaded us to use Charters in preference to the other agents we had contacted. Thereafter both Jas and Gary have been particularly helpful not only in the sale but also in assisting us to find a new property. The reason we have decided to buy Claremont is entirely down to Gary's input. When I was viewing the property in Beneden Green, he brought along the particulars of Claremont to see whether I would be interested. Pure speculation but it worked with our offer now accepted.

Lastly I would also like to sing the praises of Emily. I think her role is in progressing the sale and keeping the client fully informed of the up to date position is a great one. I think she performs the role exceptionally well and I am looking for her to 'keep the pressure on' to ensure an early exchange on Claremont!

Could you please pass on my thanks to all concerned.

Paul

high level of service

Dear Lisa

Sorry that this comes to you so late, but we wanted to say a big thank you for all of your help in selling our property. We will have no hesitate in recommending you and Charters to anyone wanting to buy, sell or rent a property.

Great stuff, thanks!

Vikki & Joni

your teams service

Dear Elliott, Emily and the Charters Team

Well Done! and thank you for managing to sell our house! There were moments along the way when we thought it would never happen but here we are 2 weeks on and still homeless so you definitely succeeded! You (two) were absolutely fantastic to deal with and were never anything but calm in a crisis (and there were a few!)!

We are hugely grateful for all your hard work and generosity. The time you had to put in to our sale was far more than expected, we hope you will enjoy this small token to say the biggest of thank yous!

I'm sure I won't ever forget your phone number and will definitely be calling it when we have another house to sell!

With our very best wishes

Rhiannon, Tom, Ned and Freya

your teams service

Dear Charters,

Thank you SO much for all your help with our house sale! You have given us such a fantastic service from start to finish and we would move definitely recommend you to anyone looking to sale in Winchester.

Very best wishes

Helen & Mark Eden

your teams service

Hi Lisa,

Wow, that was quick! Thank you very much. Please pass my kindest regards also, we had a great tenancy at the flat and couldn't praise the landlord and Charters any higher.

All the best

Emma

fab at keeping us informed

To everyone at Charters especially Emily who was fab at keeping us informed and negotiating! Many thanks for all your help.

Best wishes

Simon & Michelle Nye

your teams service

Dear Lisa,

Thank you very much for all your help with the new flat. We really appreciate everything you have done for us, thanks

Hannah & Kirby

your teams service

Dear all @ Charters,

As confirmed to your office earlier this week, we have now found a property and the offer has been accepted through another however, after 6 months of searching I just wanted to thank everyone @ Charters and especially Gary and Tim who have worked tirelessly to help us find a property. Always responsive and calling back as agreed - which I can't say about any other agent in Winchester.

Gary has always offered to do evening appointments - which again most Winchester agents don't offer, and is always honest and I can't fault his tenacity and client skills. It has been so refreshing dealing with a Co. which is so focused and you should be proud of your reputation.

I will be recommending you to anyone I know who's selling as you deserve the business! and I wish you all every success for the future. Kind regards,

Jane Markham-Bradley

high levels of communication

"Dear Everyone
Thank you to everyone who helped in the sale of my house – valuations, viewing of your other places for sale, fielding all my phone calls, sorting out my buyers etc. Emily has the patience of a saint! I was really pleased with everything, particularly the very high levels of communication between us all throughout the process – it makes things so much easier.
Thank you again everyone."

Jo Bennett

"Firstly, we would like to thank you very much for the truly excellent service you provided whilst selling our property in Cranbourne Drive. The professionalism of you and your team makes Charters stand out from the rest of the Estate Agents in this area and, believe us, we have dealt with many over the past 12 months as we attempted to find a property to buy! We would have absolutely no hesitation in recommending Charters to anyone in the future.

Gordon & Mary Munro

"Thank you very much for all your help with our purchase. We are glad to be in Winchester!"

Nickey, Spencer and Dylan Turner

"We chose Charters because we sensed a hunger for success and a drive and motivation not experienced from the other agents. We really appreciate the effort you have made to get real customers through the door who were likely to purchase as opposed to wishful thinking.

We have found the whole team to be friendly, courteous and accommodating of the changes we have requested. I can set this experience in the context of other estate agents we met prior to placing our business with yourselves and subsequently in our dealings over the property we intend to buy. They are by comparison, slow, unhelpful and in some cases arrogant. We are left feeling like we should be grateful because we are doing business with them rather than vice versa.

Keep up the good work. With an approach like this you should be able to clean up the market. The proof of the pudding was three buyers in less than a week all competing for the purchase at above the asking price - it doesn’t get much better than that - especially as the asking price was £40k more than other agents were suggesting"

Mr. D. Irvine.

"Thank you so much for all the hard work you put into ensuring that the sale of our property ended successfully. It seemed at times that completion day would never arrive, but it did and you can take most of the credit for that.

Any nerves along the way were helped greatly by your daily telephone progress reports.

From the first meeting with Rob, to visiting your offices where all your staff were so friendly, to our conversations with you, we found all the team at Charters to be extremely friendly, professional and very efficient.

We would not hesitate to recommend you - other estate agents in the area will have to raise their game if they are to be a match for you. Thank you all again"

Nick and Karen.

"Thank you so much. We are really happy with your team work and assistance. You provide a very good service"

Mr. & Mrs. Yao.

"Your service has been outstanding, we cannot thank you enough"

Mr. & Mrs. Clear.

"Just wanted to let you know how much we have appreciated all your help with our property. As always we can count on Charters for their professional service"

Mr. & Mrs. Aitkinson.

"I wanted to drop you a line whilst I have the chance to thank you so much for all your help and support in selling our property. The service from Charters has been exemplary from the outset in all aspects, no matter who we were dealing with.

An experience unrivalled by any other professionals during this sale or any other estate agents I have previously dealt with. Thank you so much and we wish Charters well."

Rachel Walker.

"Just a note to thank you very much for all your help in pushing through the purchase of our new house. Please could you give a special thank you to Adam for persuading us to go and see the house in the first place."

Kate and Noel.

"Thank you so much for your supportive hand throughout our purchase. It wasn’t the easiest, but you got us there! We are so excited about our first home. Thank you."

Miss K. Nutbeen.

"Its never easy selling your home but due to your service it was a breeze. You took all the hassle away and made it a pleasure. A big thank you and I will be recommending you."

Sandra.

"Thank you for selling our property. What a marathon task it has been."

From Mrs. B

"Just to say thank you for being so helpful when I was buying."

Mr. J. Steele

"I was on the market for 16 weeks with another agent and was recommended to use Charters. I took their challenge and they were amazing. They found me a purchaser, took away all the stress of moving and exceeded all my expectations"

Mr. Len Brown

"You found me my dream home - thank you Charters, you were fantastic"

Mr. Guppy & Miss Pratt

"Both my wife and I have dealt with estate agents over many years and have quite a jaundiced view.

However Charters are a different breed. We have found everyone in your office polite, friendly, professional, efficient and most importantly supportive, even though we were not strictly speaking your clients.

Very few purchases are completely straight forward but each time we had a question or issue it was addressed quickly, without fuss and whilst it was being resolved we were kept fully informed of progress.

Elliott you should be very proud of your staff and your company. If all estate agents acted with the integrity you have shown buying and selling houses would be a much more pleasant experience."

Thank you very much.
Richard & Sheena Crawford Moody

"Having recently sold my property through Charters, I could not have asked for a more friendly, focused and efficient service from an estate agent. Charters managed the sale of my home, from valuation through to completion [exchange at the moment] in an exceptionally professional and proactive manner. I wouldn't hesitate to recommend Charters if you are considering selling your home in the Winchester area".

Mr K Chinn

"We have found Charters Estate Agency to be professional, proactive and attentive.

We were particularly impressed that the Agency's service included Sunday viewings and that we were never called upon to show people our property ourselves, truly a different kind of service!

We shall be very pleased to recommend Charters to friends and family."

Dr Reinfelder & Ms Potter

"May I say that you were the most helpful of all the agents we approached. We had more contact, follow - up calls and general interest from you than all the rest and will therefore remember this if and when we sell the house we have just purchased."

regards Bill

"I never usually feel strongly enough to say thank you for a service I have paid for but in this instance I feel I have to.

Your team are some of the most professional and helpful property experts that I have ever dealt with.

The way you made sure we always knew what was happening was fantastic. Thank you Charters"

Mr. Astrdge

"We have recently instructed Charters on a new build development site and have noted a marked increase in the levels of reservations and sales. The enthusiasm and proactive approach of the Charters team has certainly helped to move the scheme forward."

Rivar Ltd

"I took the Charters challenge and put them to the test. Within one week of placing my properties to Let with them, they had secured 2 tenants. The service received has been outstanding.  Thank you Charters"

Richard Vary, Managing Director of Springfield Property (UK) Ltd

"I have dealt with Rob Mott and Elliott Trodd for over 15 years and have always received an exceptional level of service.  They have a natural ability and have always exceeded my expectations.  I am sure that Charters will be an outstanding success"

Paul Doswell of Drew Smith

"I have known Rob Mott and Elliott Trodd for several years and we have become mutual clients. It was a pleasure to speak at their inspiring event and I look forward to working with them in the future."

Roger Black - MBE

"Truly outstanding, 2 of the best property experts I have ever dealt with.  Anything they are involved in I am sure will be a tremendous success"

Mark Moores of Clydesdale Estates

"Over the last 12 years I have instructed both Elliott Trodd and Rob Mott, or companies controlled by them, to market numerous individual properties and several significant developments. I have always found their approach proactive, professional and effective." 

Robert Lambie - Sales & Marketing Director Bargate Homes

"Good luck in your new venture.  We have always been extremely happy with our previous dealings with Rob and Elliott and wish them all the best with Charters."

Andy Southcott - Managing Director Southcott Homes Limited

 

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