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Winning awards for what we do

NATIONAL INDUSTRY RECOGNITION FOR CHARTERS

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Charters estate agents of Hampshire & Surrey received six GOLD and one SILVER award at the Estate Agency of the Year Awards 2016, in association with The Times and The Sunday Times.

Charters were named as the overall Best UK Small Estate Agency 2016.

Multiple industry awards won, across numerous categories, have been further bolstered by also winning raterAgent’s recognition for our ‘customer service’ both as a company and for our talented individuals.

Charters were named as the overall Best UK Small Estate Agency 2016 with GOLD

 

The panel felt that Charters estate agents is a genuine success story stating “it’s grown rapidly over the past seven years and built a great reputation for providing brilliant service that gets results”. This is impressive industry acknowledgement on a National scale, recognising the significant services provided by everyone at Charters.

 

GOLD – Best UK Prestige Estate Agency 2016

 

The panel of judges commented that Charters’ prestige offering has evolved naturally and is now an intrinsic part of the business. Charters enjoys an excellent reputation and provides an attentive and intuitive service.

 

GOLD – Cecil Jackson-Cole Award – for Corporate Social Responsibility 2016

 

The judges felt that Charters has positioned itself as a responsible organisation and community champion, which gives back to the community that supports it. The amount of money raised over the past 12 months is impressive and comprises a good mix of sponsorship and straightforward donations.

GOLD – Best Small South East Estate Agency 2016

 

In addition to overall Best UK, Charters also won the localised and regional category for the South East and the panel felt Charters fully deserved the GOLD commenting “The team comes from a range of backgrounds and bring this experience to the fore when dealing with the intricacies and complications of moving. It was evident from the testimonials that clients really value this level of expertise. The excellent mystery shopping results backed up the judge’s findings”.

Charters were named as the overall Best UK Small Estate Agency 2016 with GOLD

 

The panel felt that Charters estate agents is a genuine success story stating “it’s grown rapidly over the past seven years and built a great reputation for providing brilliant service that gets results”. This is impressive industry acknowledgement on a National scale, recognising the significant services provided by everyone at Charters.

 

GOLD – Best UK Prestige Estate Agency 2016

 

The panel of judges commented that Charters’ prestige offering has evolved naturally and is now an intrinsic part of the business. Charters enjoys an excellent reputation and provides an attentive and intuitive service.

 

GOLD – Cecil Jackson-Cole Award – for Corporate Social Responsibility 2016

 

The judges felt that Charters has positioned itself as a responsible organisation and community champion, which gives back to the community that supports it. The amount of money raised over the past 12 months is impressive and comprises a good mix of sponsorship and straightforward donations.

GOLD – Best Small South East Estate Agency 2016

 

In addition to overall Best UK, Charters also won the localised and regional category for the South East and the panel felt Charters fully deserved the GOLD commenting “The team comes from a range of backgrounds and bring this experience to the fore when dealing with the intricacies and complications of moving. It was evident from the testimonials that clients really value this level of expertise. The excellent mystery shopping results backed up the judge’s findings”.

SILVER – Best UK New Homes Estate Agency 2016

The judging panel recognised that Charters has worked hard to produce a holistic service for developers stating “They have worked extremely hard to become a market leader in the new homes arena, and the number of units in the pipeline is evidence that their approach has worked. Developers like working with Charters as they provide an agile and adaptable service”.

GOLD – Best UK Individual Manager Estate Agency 2016

Elliott Trodd at Charters Winchester

Elliott was singled out as a “very impressive individual who is process-driven but who also spends a lot of time on people management and building relationships”.

GOLD – Best UK Individual Negotiator Estate Agency 2016

Nony Kerr-Smiley at Charters Winchester

Nony won overall because the judges felt “she has a great work ethic and works long hours to ensure she is always available for her clients. Nony is a tour de force whose passion and behaviours are inspiring”.

Charters have also been awarded SILVER for the company’s combined ‘customer service’ under raterAgent’sAgent of the Year 2016’ national awards. These awards recognise the UK’s top estate agents, based on genuine customer reviews. Charters have been ranked in an impressive 2nd Nationally out of a total of 10,851 companies who partake.

Commenting on these results, raterAgent Chairman (and ex Property Ombudsmen) Bill McClintock said, “These are the industry awards that matter as they are based entirely on genuine reviews from customers who have experienced the agent’s service first-hand. Individual winners have every reason to feel proud that the exemplary service they give their customers has been recognised.”

SILVER – Best UK New Homes Estate Agency 2016

The judging panel recognised that Charters has worked hard to produce a holistic service for developers stating “They have worked extremely hard to become a market leader in the new homes arena, and the number of units in the pipeline is evidence that their approach has worked. Developers like working with Charters as they provide an agile and adaptable service”.

GOLD – Best UK Individual Manager Estate Agency 2016

Elliott Trodd at Charters Winchester

Elliott was singled out as a “very impressive individual who is process-driven but who also spends a lot of time on people management and building relationships”.

GOLD – Best UK Individual Negotiator Estate Agency 2016

Nony Kerr-Smiley at Charters Winchester

Nony won overall because the judges felt “she has a great work ethic and works long hours to ensure she is always available for her clients. Nony is a tour de force whose passion and behaviours are inspiring”.

Charters have also been awarded SILVER for the company’s combined ‘customer service’ under raterAgent’sAgent of the Year 2016’ national awards. These awards recognise the UK’s top estate agents, based on genuine customer reviews. Charters have been ranked in an impressive 2nd Nationally out of a total of 10,851 companies who partake.

Commenting on these results, raterAgent Chairman (and ex Property Ombudsmen) Bill McClintock said, “These are the industry awards that matter as they are based entirely on genuine reviews from customers who have experienced the agent’s service first-hand. Individual winners have every reason to feel proud that the exemplary service they give their customers has been recognised.”

Nony Kerr-Smiley won personal recognition with National SILVER for ‘Individual Agent of the Year 2016’.

raterAgent Chairman (and ex Property Ombudsmen) Bill McClintock said, “These are the industry awards that matter as they are based entirely on genuine reviews from customers who have experienced the agent’s service first-hand. Individual winners have every reason to feel proud that the exemplary service they give their customers has been recognised.”

Leanne Conyers won personal recognition, claiming GOLD for Winchester in the subsequent ‘TOP 10 Agent of the Year 2016’.

raterAgent Chairman (and ex Property Ombudsmen) Bill McClintock said, “These are the industry awards that matter as they are based entirely on genuine reviews from customers who have experienced the agent’s service first-hand. Individual winners have every reason to feel proud that the exemplary service they give their customers has been recognised.”

Michael Marsh won personal recognition, claiming BRONZE for Alton in the  ‘TOP 50 Agent of the Year 2016’.

raterAgent Chairman (and ex Property Ombudsmen) Bill McClintock said, “These are the industry awards that matter as they are based entirely on genuine reviews from customers who have experienced the agent’s service first-hand. Individual winners have every reason to feel proud that the exemplary service they give their customers has been recognised.”

Charters awarded GOLD for Hampshire under raterAgent’sAgent of the Year 2015’ national awards. These awards recognise the UK’s top estate agents, based on genuine customer reviews.

Nony Kerr-Smiley won personal recognition with National SILVER for ‘Individual Agent of the Year 2016’.

raterAgent Chairman (and ex Property Ombudsmen) Bill McClintock said, “These are the industry awards that matter as they are based entirely on genuine reviews from customers who have experienced the agent’s service first-hand. Individual winners have every reason to feel proud that the exemplary service they give their customers has been recognised.”

Leanne Conyers won personal recognition, claiming GOLD for Winchester in the subsequent ‘TOP 10 Agent of the Year 2016’.

raterAgent Chairman (and ex Property Ombudsmen) Bill McClintock said, “These are the industry awards that matter as they are based entirely on genuine reviews from customers who have experienced the agent’s service first-hand. Individual winners have every reason to feel proud that the exemplary service they give their customers has been recognised.”

Michael Marsh won personal recognition, claiming BRONZE for Alton in the  ‘TOP 50 Agent of the Year 2016’.

raterAgent Chairman (and ex Property Ombudsmen) Bill McClintock said, “These are the industry awards that matter as they are based entirely on genuine reviews from customers who have experienced the agent’s service first-hand. Individual winners have every reason to feel proud that the exemplary service they give their customers has been recognised.”

Charters awarded GOLD for Hampshire under raterAgent’sAgent of the Year 2015’ national awards. These awards recognise the UK’s top estate agents, based on genuine customer reviews.